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<h3>Job Description</h3>
Job Description
Description of the role: The Guest Service Agent at Holiday Inn Boston Cambridge Area in&nbsp;Somerville, MA is responsible for providing exceptional customer service to guests and ensuring their satisfaction during their stay.
Responsibilities: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out processes - Handle guest inquiries and requests promptly and professionally - Provide information about hotel services, facilities, and local attractions - Manage reservations and bookings efficiently - Resolve guest complaints and issues in a courteous manner - Maintain a clean and organized front desk area - Collaborate with other departments to ensure guest needs are met
Requirements: - Previous customer service experience - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Proficiency in MS Office and hotel management software - Flexibility to work shifts, including evenings, weekends, and holidays
Benefits: - Compensation: $19.00 per hour, paid bi-weekly - Health, dental, and vision insurance - Paid time off and vacation - Employee discounts on hotel stays - Career advancement opportunities
About the Company: Holiday Boston Inn Cambridge Area is a premier hotel located in&nbsp;Somerville, MA. We are committed to providing outstanding hospitality services and creating memorable experiences for our guests.

Guest Service Agent

<h3>Job Description</h3>
Job DescriptionCompany Description 
The Current Beverly, our senior living community in Beverly, MA is a beautiful newly renovated historic building, inviting residents for both Assisted Living and Memory Care.&nbsp;Apply now for consideration and/or to learn more!
Each and every member of our team is committed to developing progressive yet approachable communities to support the needs of all future generations. We want to transform healthcare infrastructure so that people can not only age well but live well and THRIVE.&nbsp;
Job Description 
The Concierge offers a positive first impression to all who enter the community, provides an overview of community information to those inquiries in support of sales and marketing efforts, responds to incoming calls, and provides clerical support to all departments.&nbsp;This is a non-exempt, hourly role reporting to the Business Operations Director.
Schedule:&nbsp;Part-time Sunday (8:00am - 6:00PM) Monday (8:00am - 8:00PM)
Responsibilities and Duties:
<ul>
<li>Answers and screens all incoming calls in a courteous and professional manner&nbsp;</li>
<li>Receives and processes mail for the community&nbsp;</li>
<li>Maintains and updates log of emergency phone numbers and resident emergency face sheets&nbsp;</li>
<li>Monitors security alarms, resident emergency call system, and front door security&nbsp;</li>
<li>Orders and maintains appropriate office supplies&nbsp;</li>
<li>Assists the Business Operations Director in administrative tasks as assigned&nbsp;</li>
<li>Participates in and attends all in-service training as scheduled&nbsp;</li>
<li>Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures&nbsp;</li>
<li>Other duties as assigned&nbsp;</li>
</ul>
Qualifications 
<ul>
<li>High school diploma preferred&nbsp;</li>
<li>Strong interpersonal skills and capable of relating to a variety of people and personalities&nbsp;</li>
<li>Experience working with the senior population&nbsp;</li>
<li>Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications&nbsp;</li>
</ul>
Physical Abilities:
<ul>
<li>While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.&nbsp;&nbsp;</li>
<li>An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.&nbsp;</li>
</ul>
 Additional Information 
Additional Benefits for Full-time Team Members:
<ul>
<li>Paid Time Off (PTO)</li>
<li>Medical Coverage</li>
<li>Health Advocacy</li>
<li>Dental Coverage</li>
<li>Vision Coverage</li>
<li>Ancillary Benefits (Life/AD&amp;D, Short Term Disability and Long-Term Disability)</li>
<li>Voluntary Life</li>
<li>Flexible Spending Account</li>
<li>401(k) Retirement and Matching</li>
<li>Employee Assistance Program</li>
<li>Employee Discounts Program</li>
<li>Free Parking</li>
<li>Supportive Leadership</li>
<li>Referral Bonuses</li>
<li>And More!</li>
</ul>
COVID-19 vaccination, or qualified exemption, required.
Pending EOEA approval.

Part-time Concierge

<h3>Job Description</h3>
Job Description
LIFE. LIVED BEAUTIFULLY.&nbsp;
What we do is about more than pretty polishes and beautiful hair, it's about how we make people feel.&nbsp;
We're all about a beautiful state of mind. We're about self-care that's fast, affordable and always-on-trend. Custom experiences, state of the art conveniences, talented Session Stylists, and service that never compromises. That's Life. Lived Beautifully.&nbsp;
Does that sound like your vibe?
What does a Guest Service Coordinator do?
A Guest Service Coordinator runs our front desk - assisting guests, managing reservations and supporting our team of talented Session Stylists, as well as supporting the Guest experience by maintaining our sanitation standards and the cleanliness of our Studios.&nbsp;As a member of our Guest Service Team you can cultivate your talents in the fast-paced, high-energy beauty biz in a team setting.
WHY JOIN OUR TEAM? Mani, Mani Perks!
Blowouts, manis, makeup...Need we say more? Okay fine, here's a few more reasons...&nbsp;
<ul>
<li>Flexible scheduling -- full time and part time available</li>
<li>Incentive Programs, product/tool discounts and complementary services</li>
<li>Paid Sick Time, Medical, 401K and other Benefits for qualified positions (varies by location)</li>
<li>Dedicated training – both hands-on and web-based</li>
</ul>
Minimum Qualifications:
<ul>
<li>An enthusiastic attitude and a strong worth ethic</li>
<li>Ability to work a flexible schedule, including evenings and weekends</li>
<li>Ability to perform administrative tasks on web-based software, performing close-out procedures and light housekeeping duties</li>
</ul>
Physical Requirements:&nbsp;
<ul>
<li>Standing for sustained periods of time and frequently lifting up to 10 pounds, occasionally up to 50 pounds</li>
<li>Continuous grasping and reaching, often above shoulder level, repetitive movement with fingers, hands, wrists and arms</li>
<li>Ability to communicate with guest regarding services offered and requested and the guest’s needs and wants</li>
</ul>
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Guest Service Coordinator

<h3>Job Description</h3>
Job Description
We’re more than just a team – we’re a community dedicated to making a difference every day.
At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.&nbsp;Apply today and build a career that inspires you!
The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here’s how we show our commitment:
<ul>
<li>Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.</li>
<li>Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.</li>
<li>Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.</li>
<li>Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!</li>
<li>Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.</li>
<li>Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team.&nbsp; Additional benefits may be available based on property specific locations!</li>
</ul>
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Responsibilities
<ul>
<li>Greet guests upon arrival and ensure a smooth check-in process.</li>
<li>Provide information about the hotel's amenities, services, and local attractions.</li>
<li>Respond promptly to guest inquiries via phone, email, or in person.</li>
<li>Handle reservations, cancellations, and modifications accurately and efficiently.</li>
<li>Process payments and maintain accurate records of guest transactions.</li>
<li>Address guest concerns and resolve issues promptly to ensure satisfaction.</li>
<li>Coordinate with other departments to fulfill guest requests and preferences.</li>
<li>Maintain a clean and organized front desk area.</li>
<li>Assist with luggage handling and transportation arrangements as needed.</li>
<li>Uphold company policies and procedures to ensure the safety and security of guests and their belongings.</li>
<li>Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.</li>
<li>Provide exceptional customer service to enhance the overall guest experience.</li>
<li>Keep abreast of developments in the hospitality industry and participate in training programs as required.</li>
</ul>
Skills Required
<ul>
<li>Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.</li>
</ul>
Experience / Education&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.</li>
</ul>
Physical Demands
<ul>
<li>This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.</li>
</ul>
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Guest Service Representative

<h3>Job Description</h3>
Job Description
SUMMARY
The Night Auditor is primarily responsible for, but not limited to, ensuring accurate hotel accounting of guest transactions, billing and hotel revenue. In addition, the Night Auditor is also charged with the same responsibilities of a Front Desk Agent. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 Guest Service
<ul>
<li>Maintains guest service as the driving philosophy of the operation</li>
<li>Personally demonstrates a commitment to guest service in responding promptly to guests’ needs</li>
<li>Committed to making every guest is satisfied</li>
<li>Meets or exceeds guest satisfaction measures</li>
<li>Ensures hotel standards and services contribute to the delivery of consistent guest service</li>
<li>Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards</li>
</ul>
Front Desk Operations

<ul>
<li>Greet all guests (internal and external) </li>
<li>Process guest reservations, registration (check-in) and departures (check-outs)</li>
<li>Offer guest assistance at every opportunity</li>
<li>Respond to all guest requests efficiently </li>
<li>Ensure guest satisfaction by following through on requests and other needs</li>
<li>Provide information to guests about hotel policies, services and amenities</li>
<li>Provide information, directions and other assistance as necessary about the local area</li>
<li>Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc. </li>
<li>Handles collection efforts of all in-house balances and notifies management of potential liabilities</li>
<li>Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned</li>
<li>Maintain daily logs and checklists</li>
<li>Effectively communicate all pertinent information to other employees within the department</li>
<li>Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc. </li>
<li>Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, reservations and other areas as necessary</li>
<li>Comply with all standards and regulations to encourage safe and efficient hotel operations</li>
<li>Maintain regular attendance in compliance with company policy</li>
<li>Maintain high standards of personal appearance and grooming in accordance with company policy</li>
<li>Approach all encounters with guests and employees in a friendly, service-oriented manner</li>
<li>Maintain and organize work area regularly </li>
<li>Other duties as required</li>
</ul>
Night Audit Operations

<ul>
<li>Closing and balancing room accounts</li>
<li>Counting and balancing cash and credit card receipts/transactions</li>
<li>Balance all department transactions</li>
<li>Maintain/balance all direct bill accounts</li>
<li>Make necessary adjustments/corrections to accounts as necessary to maintain accurate accounts, folios, etc.</li>
<li>Print and distribute various audit reports</li>
<li>Complete all audit checklists and logs</li>
<li>Prepare guest folios for Express Check-Out</li>
<li>Close the business day and start new business cycle</li>
</ul>
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent, plus relative experience in customer service
LANGUAGE AND MATHEMATICAL SKILLS
<ul>
<li>Ability to read and speak English and comprehend simple instructions, short correspondence, and memos </li>
<li>Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees</li>
<li>Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property</li>
<li>Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear</li>
<li>Frequently required to reach with hands and arms</li>
<li>Occasionally required to stoop, kneel, or crouch</li>
<li>Occasionally lift and/or move up to 50 pounds</li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus</li>
</ul>

Night Auditor

<h3>Job Description</h3>
Job Description
Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide!&nbsp;
Our passion at US Ghost Adventures is enchanting storytelling. We specialize in dark, forgotten, and secret history. We are looking for creatives, history buffs, true crime junkies, and paranormal enthusiasts willing to dive deeper into the dark side of humanity. We thrive on igniting a sense of wonder in every guest on our ghost tours, and as a ghost tour guide you will weave enthralling stories as you lead tours down the ghastly streets of your city.
Ghost Tour Guide Pay &amp; Benefits:
<ul>
<li>$50 - $150 a day/night (including tips) - this depends on the number of tours given</li>
<li>TIPS!! These can range from $20 to over $100 for a 1-2 hour tour</li>
<li>Cash bonuses for good reviews</li>
<li>Free or discounted tours for you and close family/friends all over the country</li>
<li>Flexible schedules, fun part-time work, ability to earn tips in addition to pay</li>
<li>The chance to get to know your city and meet a lot of fun people from all over the country!</li>
</ul>
Ghost Tour Guide Requirements
<ul>
<li>Qualified candidates should be skilled in public speaking</li>
<li>Applicants should reside near downtown (within 25 miles) and have reliable transportation</li>
<li>Applicants should be passionate about storytelling and history</li>
</ul>
US Ghost Adventures&nbsp;offers entertaining, historic, and authentic ghost tours of the United States' most haunted cities – over 100 cities and counting! We aim to deliver fun yet honest accounts of the hauntings that are so prevalent nationwide. While our stories are derived from historic research, a ghost tour wouldn’t be the same without the ghost stories from our guide network across the country!
Have questions about the job or the company? &nbsp;
Visit our careers page and fill out the form to contact us! Follow the link below, click “apply now,” choose your city, and tell us why you would make an expert ghost guide and storyteller! One of our Ghost Guide Recruiting Specialists will reach out to you shortly: <a href="https://usghostadventures.com/careers/" target="_blank">https://usghostadventures.com/careers/</a>
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Ghost Tour Guide

<h3>Job Description</h3>
Job DescriptionDescription:
We are currently seeking a Night Auditor Supervisor for our newly renovated property!
 
Benefits include immediate Marriott Hotel discounts, free parking and free meal on property, medical, dental and vision insurance! Come join an incredible hospitality team at the Sheraton Needham Hotel.
 
Duties and Responsibilities:
· Oversee and manage overnight staff, including but not limited to front desk agents, security, night auditor, etc. 
· Prepare daily Restaurant Revenue Report data by auditing MIRCOS reports and journals to breakdown revenue, covers, waiters’ fees, tips paid out, and settlements by type and cashier. Post banquet and catering event checks. 
· Run audit reports and journals from all credit card and computer systems.
· Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
· Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations.
· Manage all front desk activities, including handling guest check-ins and check-outs, answering guest calls and queries related to potential bookings etc. 
· Make corrections and adjustments and handle any computer issues that may arise.
· Ensure all reports and back-up vouchers are complete and filed properly.
· Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
· Review and correct discrepancies in the Front Desk System.
· Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
· Ability to communicate effectively with guests, vendors, and other associates. Ensuring guest satisfaction by handling requests such as wake-up calls, delivering items etc. 
· Ability to adhere to all applicable Federal, state, local, safety, and health standards.
· Assist with other departments such as Engineering or Food &amp; Beverage, should guests require or request service. 
· Ability to accurately reports information.
· Attend required Hotel meetings.
 
Requirements: 
· Minimum lifting of 30 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Standing for long periods of time. 
· Hearing, writing, typing.
· Minimum pulling of 30 pounds.
· Must be flexible with schedule; based on occupancy of hotel and business needs.
· Other duties may be assigned by the immediate supervisor or General Manager.
· Knowledge of Lightspeed PMS and accounting skills preferred. 
 
 
 
 
EEOC Statement: StepStone Hospitality is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Requirements:

Night Audit Supervisor

<h3>Job Description</h3>
Job Description
Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide!&nbsp;
Our passion at US Ghost Adventures is enchanting storytelling. We specialize in dark, forgotten, and secret history. We are looking for creatives, history buffs, true crime junkies, and paranormal enthusiasts willing to dive deeper into the dark side of humanity. We thrive on igniting a sense of wonder in every guest on our ghost tours, and as a ghost tour guide you will weave enthralling stories as you lead tours down the ghastly streets of your city.
Ghost Tour Guide Pay &amp; Benefits:
<ul>
<li>$50 - $150 a day/night (including tips) - this depends on the number of tours given</li>
<li>TIPS!! These can range from $20 to over $100 for a 1-2 hour tour</li>
<li>Cash bonuses for good reviews</li>
<li>Free or discounted tours for you and close family/friends all over the country</li>
<li>Flexible schedules, fun part-time work, ability to earn tips in addition to pay</li>
<li>The chance to get to know your city and meet a lot of fun people from all over the country!</li>
</ul>
To learn more about our Ghost Tour Guide here is a short video: 
 Ghost Tour Guide Requirements
<ul>
<li>Qualified candidates should be skilled in public speaking</li>
<li>Applicants should reside near downtown (within 25 miles) and have reliable transportation</li>
<li>Applicants should be passionate about storytelling and history</li>
</ul>
US Ghost Adventures&nbsp;offers entertaining, historic, and authentic ghost tours of the United States' most haunted cities – over 100 cities and counting! We aim to deliver fun yet honest accounts of the hauntings that are so prevalent nationwide. While our stories are derived from historic research, a ghost tour wouldn’t be the same without the ghost stories from our guide network across the country. &nbsp;
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Tour Guide

<h3>Job Description</h3>
Job Description
Job Title: Concierge
Location: Susan Bailis Assisted Living - Boston, MA 02115
Hours: Part Time
Job Summary: The perfect candidates will be responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments and must be able to work independently as well as with a team. This position is also responsible for assessing all visitors, and employees. This position mainly provides services and support to staff in a manner that meets or exceeds community expectations. Free parking in our heated garage!
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.
<ul>
<li>Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.</li>
<li>Dress professional/business casual.</li>
<li>Fills out Sales Inquiry cards for Community Relations Director.</li>
<li>Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.</li>
<li>Deliver packages that are delivered to community for residents.</li>
<li>Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.</li>
<li>Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.</li>
<li>Coordinates guestroom reservations.</li>
<li>Receives, sorts, and routes mail, and maintains and routes publications.</li>
<li>Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.</li>
<li>Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.</li>
<li>Performs other clerical duties as needed, such as filing, photocopying, and collating.</li>
<li>Maintains emergency binders.</li>
<li>Coordinates all Move in door cards, packets and updates resident listing with phone number and name.</li>
<li>Makes sales packets for sales manager when needed</li>
<li>Puts together all event planning materials for sales manager.</li>
<li>Collects rent checks from residents and family members and provides needed information to Business Office Manager and Executive Director.</li>
<li>Collects money for meal tickets, etc.</li>
<li>Follows all infectious disease protocols mandated by the company and EOEA. </li>
<li>May perform other duties as assigned.</li>
</ul>

Minimum Qualifications:

<ul>
<li>High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.</li>
<li>Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.</li>
<li>Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.</li>
<li>Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.</li>
</ul>
Required Behavior:

<ul>
<li>Arrives to work on time.</li>
<li>Absence and tardiness is minimal.</li>
<li>Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer satisfaction; deals with service failures and prioritizes customer needs.</li>
<li>Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.</li>
<li>Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.</li>
<li>Able to work cooperatively with a group of people to achieve goals and objectives.</li>
<li>Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.</li>
<li>Able to work various schedules and shifts as needed.</li>
<li>Able to work various tasks as when asked by your supervisor.</li>
<li>Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.</li>
</ul>
Physical Demands:
<ul>
<li>Physically able to move at least 50 lbs. without assistance.</li>
<li>Physically able to bend, reach, and work in small areas.</li>
<li>Physically able to push and pull equipment and furnishings.</li>
<li>Physically able to stand for long periods of time.</li>
</ul>

Concierge - Part Time Susan Bailis Assisted Living

<h3>Job Description</h3>
Job Description
Hay Creek Hotels is seeking passionate and customer service focused Front Desk Agent: Night Auditor to join our at The Exeter Inn. Maintain outstanding professionalism with the ability to multitask and excel in a past-faced environment.
Job Summary:
<ul>
<ul>
<li>
Greet and welcome all guests in a professional and hospitable manner. Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
</li>
<li>
Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
</li>
<li>
Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
</li>
<li>
Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
</li>
<li>
Provide telephone services and operate the multi-line phone system effectively. Follow all service scripts.
</li>
<li>
Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
</li>
<li>
Professionally handle guest requests, solve problems and follow up on outstanding items. Communicate any elevated concerns to supervisor/manager.
</li>
<li>
Maintain the lobby area to ensure cleanliness and organization to comply with hotel standards.
</li>
<li>
Flexibility to step into whatever role is needed to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
</li>
<li>
Flexibility to work days, nights, weekends, holidays, and critical peak business days.
</li>
<li>
Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.
</li>
</ul>
<li>
A distinctive element exclusive to Hay Creek Management's approach to guest service is its "Host Philosophy," which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities.
The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure, comfortable confidence that their service expectations will be exceeded.
Essential Functions: 
¨ Must have knowledge and understanding of all front desk associate job requirements.
¨ Record messages for next shift and management, especially guest related issues and early morning call outs.
¨ Communicate with housekeeping and front desk of any no-shows, room moves, early check-outs, etc.
¨ Balancing of daily postings and revenue in system.
¨ Timely and accurate preparation and distribution of daily reports be email.
¨ Expeditious and diplomatic resolution of guest issues.
¨ Full knowledge in all emergency procedures (fire, safety, disaster, etc.)
¨ Security checks of entire building are done routinely through the night, including locks and energy efficiency program.
¨ Accurate preparation of VIP, complimentary, house use rooms and out of order lists.
¨ Ensure proper registration of guests and credit procedures are followed.
¨ Efficient processing of guaranteed/no show billings.
¨ Adhere to all systems and controls procedures.
¨ Complete third shift night audit checklist and responsibilities are complete.
¨ (FT night auditor) to make sure invoices are entered correctly into M3.
¨ Completion of the M3 Night Audit spreadsheet each shift which requires printing 1 extra report from the Aloha PMS system and 2 reports from the Roommasters System then data entry into the spreadsheet (total estimated time for all of this would be 30 minutes).
¨ Entry of the daily report data from the summary page of the above report into the M3 Acknowledge Accounting system (total estimated time 15 minutes).
¨ Exporting of the Daily Reports from M3 and emailing to various department heads at the hotel.
</li>
</ul>
 
<ul>
<li>High School diploma or equivalent.</li>
<li>Ability to operate smoothly and professionally under high stress situations.</li>
<li>Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.</li>
<li>1 year customer service experience required, hotel environment highly preferred.</li>
<li>Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.</li>
<li>Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days.</li>
<li>May be subject to successful completion of background check.</li>
</ul>
Hotel Specific Essential Functions:
¨ Ability to stand/sit for 8 hrs length of time
¨ Ability to lift 30 lbs.
¨ Ability to bend frequently during a shift
¨ Ability to read, write, understand and speak English
¨ Ability to work 11pm to 7am any night of the week if needed (ie. Cover vacations, sick days, etc.).
Technology and Equipment:
¨ M3 accounting software
¨ Windows Office, Excel, Outlook, Word
¨ Telephone Switchboard
¨ PMS Room Master
¨ POS Aloha
¨ Computer and Printer
¨ Intermediate internet technology
¨ CB Radio
¨ Open Table
 Benefits:
Hay Creek offers an extensive benefit and incentive package, including;
<ul>
<li>Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*</li>
<li>Free Life Insurance of $25K from HCH*</li>
<li>Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*</li>
<li>Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*</li>
<li>Weekly payroll schedule</li>
<li>Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews</li>
<li>Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends &amp; Family eighty nine per night)</li>
<li>Dining Discounts at any HCH Property (50% off food for employee and guests)</li>
<li>Hospitality Discounts from our partners at the New England Inn &amp; Resort Association and Historic Hotels of America</li>
<li>Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.)</li>
<li>Supportive Culture that is fun and motivating, with open-door policy work environment</li>
<li>Employee Recognition Program through 'Delight Dollars' appreciation and prizes</li>
<li>Employee Assistance Program including 24/7 confidential support and KOFE financial education</li>
<li>Accelerated Career Advancement of professional enrichment, company-sponsored conferences &amp; classes, and our formal Professional Development Program for new managers in training.</li>
<li>Free Parking</li>
</ul>
(*for eligible associates classified as benefits eligible)
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight &amp; Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions’ finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.
Our Core Values and Beliefs;
We promote and support a culture that Delights &amp; Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, “I can, I am, I own,” empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.
To learn more, visit us at <a href="http://www.HayCreekHotels.com" target="_blank">www.HayCreekHotels.com</a>

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