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<h3>Job Description</h3>
Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$20+ hourly DOE
Responsibilities:
<ul>
<li>General bookkeeping: ensure all hotel guest account information is accurate and up-to-date</li>
<li>Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information</li>
<li>Work with the housekeeping staff to ensure rooms are ready for new guests</li>
<li>Mitigate customer complaints as needed</li>
<li>Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests </li>
</ul>
Qualifications:
<ul>
<li>High school graduate, GED recipient, or equivalent </li>
<li>Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills</li>
<li>Has experience answering telephone calls and troubleshooting stressful situations</li>
<li>1+ year of hotel industry experience or related job preferred </li>
<li>Exhibits working knowledge of Microsoft Office and reservation management systems</li>
</ul>
About Company 
Our Cape Cod Inn balances an updated feel with an authentic Cape experience in the heart of Falmouth, MA. With the style and comfort of a modern coastal home, The Coonamessett offers a perfectly relaxed jumping-off point to explore the Cape by bike, catch a ferry to the islands, or just retreat to your private sitting room for a moment of calm. 
The spectacular gardens and elegant, airy event and dining rooms at our Cape Cod Inn create a uniquely beautiful backdrop for joyous celebrations with friends and family, while the handsome Eli’s Tavern offers great dining every day. In all seasons, The Coonamesset is your destination for a taste of life on the Cape.

Hotel Front Desk Receptionist

<h3>Job Description</h3>
Job Description
Great opportunity to get paid to have fun! Activities Aides help to encourage socialization, provide entertainment, lead groups and more! Training is provided.
Activities Aides help to encourage socialization, provide entertainment, relaxation and fulfillment, and improve daily living skills.

ACTIVITIES AIDE

<h3>Job Description</h3>
Job Description
We’re looking for a positive and professional guest services agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys, assist with events, collaborate with the F&amp;B team, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Compensation:
$18 - $20 hourly
Responsibilities:
<ul>
<li>Perform regular bookkeeping duties: make sure hotel guest information is current and correct </li>
<li>Communicate with housekeeping to make sure guest rooms are ready</li>
<li>Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers</li>
<li>Field customer complaints when necessary</li>
<li>Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests </li>
</ul>
<ul>
<li>Assist with Breakfast service, including breakfast prep, set up, and clean up</li>
<li>Assist the hotel with various events on the property</li>
</ul>
Qualifications:
<ul>
<li>Has previous experience or working knowledge of Microsoft Office and reservation management systems</li>
<li>Comfortable taking telephone calls and mitigating stressful situations</li>
<li>Excellent time management skills, organizational skills, customer service skills, and interpersonal skills</li>
<li>At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred</li>
<li>Must have graduated high school, received a GED or equivalent</li>
</ul>
<ul>
<li>Be available on Weekends</li>
</ul>
About Company 
TAKE LEAVE FROM THE ORDINARY
At AWOL Stowe, we celebrate freedom and escape. Located on the fringe of the Cady Hill Forest, AWOL Stowe is tucked away yet just minutes from the mountains and Stowe's picturesque downtown. It's a juxtaposition of Vermont — serenity amidst activity. Private but with plenty of opportunities to interact with other travelers. Isolated but central. 
Website: <a href="https://www.awolstowe.com" target="_blank">https://www.awolstowe.com</a>

Hotel Guest Services Agent

<h3>Job Description</h3>
Job Description
Immediate Opening for a friendly, enthusiastic person to work 3PM to 11PM shifts at Front Desk/ Receptionist at a small family owned hotel in the heart of Sturbridge. Some computer/ customer service experience will be helpful. Will train. Reliable transportation is necessary.

Front Desk Agent

<h3>Job Description</h3>
Job DescriptionCompany Description 
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
Job Description 
This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Butler and Front Office Managers, the Guest Experience Agent ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties.
The Guest Experience Agent will act as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of pre-arrival to preserve the guest experience, personalizing interactions by email or phones with the aim to guide guests through the pre-arrival process, while also being intuitive of their needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring pre-arrival notes are translated effectively into the property management systems and applications as well as to necessary departments. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food &amp; beverage, spa, concierge and other touch points.
Qualifications 
<ul>
<li>Previous experience in front office, concierge and/or spa is preferred.</li>
<li>Strong organizational skills and the ability to maintain performance under high pressure.&nbsp;</li>
<li>Excellent communication skills, both written and verbal, including record-keeping and endorsement.</li>
<li>Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs.</li>
<li>Creative and service oriented with keen eye for detail.</li>
<li>Results driven, with the ability to demonstrate initiative and work under minimal supervision.</li>
<li>Working knowledge of relevant software (PMS system, MS Office Suite) - Prior knowledge of Opera, Alice (or other itinerary building software – ie SpaSoft etc.), and HotSoS is preferred</li>
</ul>
 Additional Information 
<ul>
<li>Hourly Wage: Intro rate of $27.00 - after 90 days full rate of $30.00</li>
<li>Employee benefit card offering discounted rates in Accor worldwide for you and your family.&nbsp;&nbsp;</li>
<li>Personalized development opportunities across Accor's extensive brand portfolio.&nbsp;&nbsp;</li>
<li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21&nbsp;</li>
</ul>

Guest Experience Agent

<h3>Job Description</h3>
Job DescriptionCompany Description 
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
Job Description 
The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out.&nbsp;
Qualifications 
<ul>
<li>Minimum of 1-2 years' experience in a luxury hotel environment preferred</li>
<li>High school diploma or equivalent&nbsp;</li>
<li>Previous experience with OPERA preferred</li>
<li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li>
<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment</li>
<li>Ability to use various computer programs including MS Office Suite&nbsp;&nbsp;</li>
</ul>
 Additional Information 
<ul>
<li>Hourly Wage: Intro rate at $27.90, hourly rate after 90 days is $31.00</li>
<li>Employee benefit card offering discounted rates in Accor worldwide for you and your family.&nbsp;</li>
<li>Excellent Company benefits including medical, dental, vision and life insurance.&nbsp;</li>
<li>Personalized development opportunities across Accor's extensive brand portfolio.&nbsp;&nbsp;</li>
<li>Ability to make a difference through our Corporate Social Responsibility activities.</li>
</ul>

Overnight Front Desk Agent

<h3>Job Description</h3>
Job Description
Andover Manor Rehab and Nursing is seeking an Activities Assistant to fill a full-time position in our skilled nursing facility. This is a dynamic position to provide a variety of meaningful activities for our elders.
 
As an Activities Assistant, you will work with the Director in developing and implementing recreational programs.
 
Some things about working as an Activities Assistant...
<ul>
<li>
You will provide hands-on involvement in programs during the resident's scheduled program times.
</li>
<li>
Encourage resident participation in activities, ensuring inclusivity and engagement.
</li>
<li>
Assist with setting up and cleaning up after activities.
</li>
<li>
Maintain accurate documentation of resident participation and progress.
</li>
<li>
Work collaboratively with other staff members to support the overall well-being of residents.
</li>
</ul>
 
Don't forget...
<ul>
<li>
Prior experience working with patients/elderly is preferred.
</li>
<li>
Ability to work effectively as a team member is important.
</li>
<li>
The chosen candidate will possess an enthusiastic attitude while contributing to the positive environment of our residents.
</li>
<li>
This is a direct hire position; we do not go through an agency.
</li>
</ul>
 
See what is going on at andovermanor.com

Activities Assistant

<h3>Job Description</h3>
Job Description
This position is responsible for maintaining the highest level of cleanliness throughout the property, with primary focus on the guest rooms, and public areas on the guest floors. The Guest Room Attendant will also assist guests with any tasks relating to the functionality of their guest rooms and related equipment. Other duties will be assigned as needed. Beauport Hospitality Group encourages and expects all associates to develop the skills necessary to provide exceptional service both in and outside of their primary department. It is necessary that associates have the ability to multi-task and deliver outstanding service outside of their primary responsibilities listed on their job description.
The schedule for this position is Thursday-Monday, 8am-4pm (weekends are required). This is a full-time role with at least 30 hours per week.
Experience:
Must have at least one (1) or more years of cleaning experience, preferably in a Hospitality environment. 
<ul>
<li>Actual compensation is commensurate with relevant skills and qualifications</li>
<li>Salary range is $15-$16.50/hr</li>
</ul>
ESSENTIAL FUNCTIONS
<ul>
<li>Report for morning meetings, daily task assignments, room assignments and special projects.</li>
<li>Collect daily paperwork and any information regarding guest requests, to-do items, and an accurate list of check-ins and outs for the day.</li>
<li>Clean all guestrooms in accordance with the standards and policies of the Beauport Hotel. </li>
<li>Inform housekeeping supervisor upon completion of your duties, to ensure and verify that the room is check-in ready.</li>
<li>Maintain cart inventory, while organizing all items to ensure the cart is fully stocked for guest room service.</li>
<li>Replace any directories, tv guides, stationary, and room information cards, etc. that are bent, torn or stained</li>
<li>Inform housekeeping supervisor of any stains, missing items, or any cause for additional guest charges to the room</li>
<li>Follow the lost &amp; found procedure, communicating all personal guest items left in room immediately.</li>
<li>Ensure all guest room floors and hallways are cleaned.</li>
<li>Report room service trays to Room Service staff.</li>
<li>Verify all items in the room are in good working condition, notifying the Supervisor of any Maintenance related issues.</li>
<li>Adhere to all Bloodborne Pathogen procedures and Safety precautions in regards to handling hygienic items and guests' personal products</li>
<li>Check laundry area to ensure adequate supplies of linens are washed, folded and ready for use.</li>
<li>Maintain storage closets, to be kept cleaned and organized at all times.</li>
<li>Adhere to security procedures for the handling of guest room and master keys.</li>
<li>Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success.</li>
<li>Complete other projects as assigned by the Housekeeping Manager/Supervisor.</li>
</ul>
The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. 
 
JOB REQUIREMENTS
<ul>
<li>Ability to stand for 8' hours length of time.</li>
<li>Ability to walk/stand approximately 90% of shift.</li>
<li>Must be able to lift up to 50 lbs. on a regular and continuous basis.</li>
<li>Flexible availability, to include, nights, weekends and holidays.</li>
<li>Requires good communication; both verbal and written.</li>
<li>Must be able to show initiative, anticipating guest or operational needs.</li>
<li>Ability to communicate effectively in the English Language. A second language is desirable.</li>
<li>Ability to practice and adhere to all safety requirements.</li>
</ul>
WORKING ENVIRONMENT
<ul>
<li>Interior and exterior of hotel, primarily guest rooms, public space, and lobby area, with some exposure to sun, heat, cold and changing weather conditions.</li>
</ul>
The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.
 Benefits:
What can you expect from Beauport Hospitality Group?
<ul>
<li>Benefits when working on average 30 hours – including paid time off &amp; health coverage (medical, dental, vision)</li>
<li>** Waiting period applies to all Team Members.</li>
<li>Discount when dining at the Beauport Hospitality Group Restaurants.</li>
<li>Rewards and Recognition.</li>
<li>Commitment to promote from within.</li>
</ul>

Room Attendant- Full-Time

<h3>Job Description</h3>
Job DescriptionNow Hiring: Front Desk Associate | Join Our Resort Team! 
Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we’d love to meet you!
Vacation Village in the Berkshires is currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you’ll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations.
What You'll Do:
<ul>
<li>
Greet every guest with a smile and provide outstanding customer service from check-in to check-out
</li>
<li>
Answer guest inquiries and resolve issues quickly and professionally
</li>
<li>
Manage room assignments, reservations, and billing with accuracy
</li>
<li>
Process payments and handle cash transactions confidently
</li>
<li>
Review reservations and prepare for daily arrivals
</li>
<li>
Maintain front desk procedures, including key control and registration audits
</li>
<li>
Ensure confidentiality and security protocols are followed
</li>
<li>
Collaborate with the team to keep operations running smoothly
</li>
<li>
Take initiative and support various tasks as needed
</li>
</ul>
What We’re Looking For:
<ul>
<li>
A friendly, dependable, and customer-focused personality
</li>
<li>
Strong communication and multitasking skills
</li>
<li>
Basic math skills and comfort handling payments
</li>
<li>
Ability to stay organized in a busy environment
</li>
<li>
Tech-savvy with a willingness to learn new systems
</li>
<li>
Detail-oriented and trustworthy with guest information
</li>
<li>
Previous hospitality or customer service experience is a plus
</li>
<li>
Flexibility to work weekends and holidays as needed
</li>
</ul>
Why Join Us?
<ul>
<li>
Work in a welcoming, team-oriented resort environment
</li>
<li>
Opportunities to grow within hospitality and resort operations
</li>
<li>
Be part of creating memorable experiences for our guests every day
</li>
</ul>
Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!

Front Desk Associate - Vacation Village/Berkshires

<h3>Job Description</h3>
Job DescriptionAbout Us
We are a growing property management company, celebrating our 40th year of service, overseeing state-of-the-art and luxury residential buildings across the Boston metro area. We are actively seeking a Valet Concierge to join the MMC team!
Our Concierge team members are customer service driven and act as the first point of contact for the property residents and guests. Team members are responsible for creating an outstanding client experience through exceptional service and attention to detail. This position will start as a temporary role, with the potential to transition to a permanent role based on performance and business needs. 
This position reports to the Lead Valet Concierge and will be responsible for greeting clients as they enter the building and assisting with their specific needs. Our ideal candidate has a minimum of 2 years’ experience in the concierge field, hotel, or customer service experience. Pay is commensurate with experience.
Please visit our website at <a href="http://www.mediatemanagement.comto" target="_blank">www.mediatemanagement.comto</a> learn more about our company.
Retirees and people returning to the workforce are highly encouraged to apply!
Duties include but are not limited to:
<ul>
<li>Position requires person to work from 11 pm to 7 am on Saturday and Sunday.</li>
<li>Act as liaison between the building and Property Manager and work closely with the Building Superintendent.</li>
<li>Provide access control; use security cameras and patrol building to monitor access points and ensure that the building is secure at all times.</li>
<li>Greet residents/visitors/vendors when they arrive ensuring guests who do not live on the property are logged into the visitor or vendor log.</li>
<li>Perform applicable administrative tasks like file/log and computer system updates relevant to building operations and maintain shift notes including "pass-on" logs to ensure successful communication through shift changes.</li>
<li>May be asked to assist with filing documents or to review the daily activity of various transactions that take place at the community by auditing files. Function as clerical support as time or shift coverage permits.</li>
<li>Required to drive, park, and retrieve resident and guest vehicles in a safe, courteous, and timely manner.</li>
<li>Maintain excellent relationships with local restaurants, theaters, and venues. Research current events and happenings in the neighborhood. Make knowledgeable recommendations to residents and their guests.</li>
<li>Capable of procuring reservations, tickets, guest accommodations, museum and gallery exhibit passes.</li>
<li>Assist the Lead Concierge in maintaining the schedule for resident move-ins/outs and elevator usage through appropriate coordination with Property Manager.</li>
<li>Ensure that new residents receive the necessary orientation to the community and are familiar with the services provided both at the community and through the Concierge Desk.</li>
<li>Coordinate receipt and delivery of incoming and outgoing packages including dry cleaning per the building policy.</li>
<li>Immediately contacts emergency maintenance personnel if an emergency maintenance situation develops.</li>
<li>Enters maintenance requests in a timely and effective manner to ensure that resident requests are submitted properly. Follows up on all completed request as requested to ensure resident satisfaction.</li>
<li>In the case of emergency, contact the applicable public service response organization and the Property Manager and follow applicable emergency procedures as directed in the property manual.</li>
<li>Follow procedures, policies, and other important correspondence from HQ. Receive maintenance requests and pass to the appropriate manager in a prompt manner.</li>
<li>Assists with organization, set-up, implementation, and clean-up of all resident events hosted by the community.</li>
<li>Immediately contacts emergency maintenance personnel if an emergency maintenance situation develops.</li>
<li>Required to remove snow from sidewalks and steps and apply ice melt.</li>
<li>Complete other additional projects as requested by the lead concierge or property manager.</li>
</ul>
Qualifications/Requirements:
<ul>
<li>Concierge must have and maintain a valid driver's license.</li>
<li>A minimum of 2 years’ customer service experience required.</li>
<li>Must be on time and able to stay awake during the entire shift.</li>
<li>Must be able to stand for long periods of time.</li>
<li>Must have general computer skills to perform administrative and clerical tasks, including time entry.</li>
<li>Ability to drive a manual transmission, highly preferred.</li>
<li>Ability to work with minimal supervision. Self-motivated, reliable individual who can anticipate and resolve issues.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Able to remain calm and attentive, especially during heavy building activity and emergencies.</li>
<li>Ability to always maintain a professional demeanor and appearance.</li>
<li>Must be able to move, lift, push, or carry objects weighing up to 50 pounds, unassisted.</li>
<li>Must pass background check.</li>
<li>Must be able to provide 3 professional references.</li>
<li>Ability to commute to work location via public transportation as our properties have no on-site parking.</li>
</ul>
Benefits:
<ul>
<li>Employee Assistance Program (EAP) available 24 hours a day on weekdays and weekends to employees and family members</li>
<li> Employee Referral Bonus Program</li>
<li> 11 Holidays Paid at time and a half for hours worked</li>
<li>Sick time earned at 1 hour for every 30 hours worked</li>
</ul>
 
We sincerely appreciate your interest in employment with Mediate Management Company, Inc. Please rest assured that your application materials have been received. Due to the high volume of response, we are unable to individually acknowledge the receipt of every application or phone call regarding the process. We carefully screen all applications and select candidates whose qualifications best meet our needs. You will be contacted if you are selected to continue in the recruitment process.
 Every Weekend (Saturday &amp; Sunday) 11:00 pm - 7:00 am

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