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<h3>Job Description</h3>
Job Description
Position: Front Desk Assistant
Reports To: General Manager
Overview:
 
Dogs Rock! Vermont is a training and behavior center located in Essex Jct, VT. We believe that all dogs are awesome, and our mission is to help people build strong relationships with their dogs through positive reinforcement training. We strive to have the best standards of practice in everything that we do. We take a serious approach to canine behavior and follow Least Intrusive Minimally Aversive guidelines with all of our dogs- and their people too!
Our clients range from first time puppy owners to dog owners looking for special care, proper socialization and training. We are an ambitious team and aim to be an industry leader for dog training facilities. Our employees embrace and embody the mission of Dogs Rock! Vermont to strive for best practices in all aspects of the business and to legitimize the use of positive reinforcement in dog daycare and training.&nbsp;
The primary role of the Front Desk Assistant at Dogs Rock! Vermont is to make sure all of the clients have a positive experience with our company, scheduling all client appointments in a timely manner, and ensuring the completion of all front desk tasks before end of shift. The Front Desk Assistant should be able to work independently and follow protocols and procedures set forth by management, and adhere to company policies. The Front Desk Assistant serves a major role in distributing accurate and timely information to our client base. As a customer service facing position, the Front Desk Assistant should be familiar with customer policies and feel comfortable asserting them as needed.&nbsp;
The Front Desk Assistant will also oversee dog groups as needed as a secondary role within the company.&nbsp;
 
Company Values / Core Principles:
<ul>
<li>Compassion - for one another and the animals we care for</li>
<li>Teamwork - Working together to solve problems as they arise, and be proactive in planning ahead for daily operations</li>
<li>Ethical - Transparency in all we do with each other and our clients</li>
<li>Strive - Working towards setting the standard for best practices not only in our industry, but with the animals we work with</li>
</ul>
Responsibilities include:
Front Desk
<ul>
<li>Greeting and checking in clients as they come in for our daycare or day training</li>
<li>Building relationships with clients in person, over the phone, and through on-line communication</li>
<li>Maintaining an upbeat and compassionate attitude towards all clients</li>
<li>Answering phone calls, assisting clients with current and future booking reservations, and providing information about our services</li>
<li>Processing service requests and modifying reservations for daycare, day training, group classes, and private training</li>
<li>Taking payments through our computer system and cash register&nbsp;</li>
<li>Calling local vet offices to confirm vaccination records</li>
<li>Misc. light administrative projects and tasks given by management</li>
<li>Cleaning the front desk area, lobby, and retail area</li>
<li>Working with the facility managers to ensure that the overall flow of the front desk is consistent with our mission and goals</li>
</ul>
Dog Handling
<ul>
<li>Proactively managing dog play groups after our in-house training is completed</li>
<li>Adhering as closely as possible the daily schedule for the dogs, under guidance of the operations manager</li>
<li>Miscellaneous cleaning tasks &amp; duties</li>
<li>Record data about dogs and their behavior in internal documents and to management</li>
</ul>
Required:&nbsp;
 
<ul>
<li>Personable attitude with clients and their pets</li>
<li>Excellent customer service and time management skills</li>
<li>Organized and systematic</li>
<li>Works well under pressure</li>
<li>Excellent computer skills including basic knowledge of technology and problem solving hardware and software issues</li>
<li>Proficient in Google Drive, Google Docs, Google Sheets, Google Slides, and Gmail</li>
<li>Comfortable navigating cloud-based internal software systems</li>
<li>Excellent written and verbal communication skills for use with staff and clients</li>
<li>Enjoys being around many different types of dogs including a variety of breeds and behaviors</li>
<li>Dog Handling Skills (ability to take collars and harnesses on and off)</li>
<li>Knowledge of canine vaccinations and zoonotic diseases&nbsp;</li>
</ul>
 
Preferred:
<ul>
<li>1-2 years of professional experience working in dog daycare, veterinary office, shelter or training facility</li>
<li>1-2 years of experience in a customer service related field</li>
</ul>
 
Overall Division of Tasks: (Subject to change)
<ul>
<li>80% Front Desk/Customer Service</li>
<li>5% Dog Handler</li>
<li>15% Cleaning &amp; Organizing Tasks</li>
</ul>
Pay range: $13-$14.99/hour
Time: 36-40 hours per week
Benefits: accrued PTO and sick days
To Apply: Please submit a cover letter and resume in PDF format. No phone calls, please.

Front Desk Assistant at Dogs Rock! Vermont

<h3>Job Description</h3>
Job Description
Join Our Team as a Night Auditor!
Position: Night Auditor
About Us:
At Aimbridge Hospitality, we deliver exceptional guest experiences. As a Night Auditor, you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers, join our dynamic team!
Key Responsibilities:
<ul>
<li>Guest Services: Welcome guests during the overnight shift (typically 11 PM - 7 AM), assist with check-ins, reservations, and inquiries.</li>
<li>Night Audit: Prepare and finalize Night Audit work, ensuring accurate daily transaction balancing.</li>
<li>Security: Conduct security walks to ensure guest and property safety.</li>
<li>Reporting: Prepare daily reports and the Daily Flash Report for management insights.</li>
<li>Collaboration: Work with other departments for smooth operations and exceptional service.</li>
</ul>
What Were Looking For:
<ul>
<li>Experience: 1 year in a hotel or related field. Supervisory experience is a plus.</li>
<li>Education: High School diploma or equivalent required; college coursework beneficial.</li>
<li>Skills: Proficient in Windows, spreadsheets, and word processing. Strong problem-solving skills and independence.</li>
<li>Attributes: Friendly, service-oriented, with excellent communication and detail-oriented.</li>
</ul>
Why Join Us?
<ul>
<li>Growth Opportunities: Career advancement potential.</li>
<li>Supportive Environment: Collaborative and respectful team.</li>
</ul>
Ready to Make a Difference?Passionate about hospitality? Apply today and start a rewarding career with Aimbridge Hospitality!
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: 
 Application deadline for Colorado positions:

Candlewood Suites Boston North Shore Danvers - Night Auditor

<h3>Job Description</h3>
Job Description
Join Our Team as a Night Auditor!
Position: Night Auditor
About Us:
At Aimbridge Hospitality, we deliver exceptional guest experiences. As a Night Auditor, you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers, join our dynamic team!
Key Responsibilities:
<ul>
<li>Guest Services: Welcome guests during the overnight shift (typically 11 PM - 7 AM), assist with check-ins, reservations, and inquiries.</li>
<li>Night Audit: Prepare and finalize Night Audit work, ensuring accurate daily transaction balancing.</li>
<li>Security: Conduct security walks to ensure guest and property safety.</li>
<li>Reporting: Prepare daily reports and the Daily Flash Report for management insights.</li>
<li>Collaboration: Work with other departments for smooth operations and exceptional service.</li>
</ul>
What Were Looking For:
<ul>
<li>Experience: 1 year in a hotel or related field. Supervisory experience is a plus.</li>
<li>Education: High School diploma or equivalent required; college coursework beneficial.</li>
<li>Skills: Proficient in Windows, spreadsheets, and word processing. Strong problem-solving skills and independence.</li>
<li>Attributes: Friendly, service-oriented, with excellent communication and detail-oriented.</li>
</ul>
Why Join Us?
<ul>
<li>Growth Opportunities: Career advancement potential.</li>
<li>Supportive Environment: Collaborative and respectful team.</li>
</ul>
Ready to Make a Difference?Passionate about hospitality? Apply today and start a rewarding career with Aimbridge Hospitality!
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: Off I-93, our hotel is in the Cummings Park Business Center, next to local shopping and quick bites. We're 10 minutes from Woburn Anderson Transportation Center, which provides a rail link to downtown Boston reach the station via free shuttle, covering five miles. Enjoy free parking, our indoor pool, and fitness center.
 Application deadline for Colorado positions:

Hilton Boston Woburn - Night Auditor

<h3>Job Description</h3>
Job Description
Join Our Team as a Night Auditor!
Position: Night Auditor
About Us:
At Aimbridge Hospitality, we deliver exceptional guest experiences. As a Night Auditor, you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers, join our dynamic team!
Key Responsibilities:
<ul>
<li>Guest Services: Welcome guests during the overnight shift (typically 11 PM - 7 AM), assist with check-ins, reservations, and inquiries.</li>
<li>Night Audit: Prepare and finalize Night Audit work, ensuring accurate daily transaction balancing.</li>
<li>Security: Conduct security walks to ensure guest and property safety.</li>
<li>Reporting: Prepare daily reports and the Daily Flash Report for management insights.</li>
<li>Collaboration: Work with other departments for smooth operations and exceptional service.</li>
</ul>
What Were Looking For:
<ul>
<li>Experience: 1 year in a hotel or related field. Supervisory experience is a plus.</li>
<li>Education: High School diploma or equivalent required; college coursework beneficial.</li>
<li>Skills: Proficient in Windows, spreadsheets, and word processing. Strong problem-solving skills and independence.</li>
<li>Attributes: Friendly, service-oriented, with excellent communication and detail-oriented.</li>
</ul>
Why Join Us?
<ul>
<li>Growth Opportunities: Career advancement potential.</li>
<li>Supportive Environment: Collaborative and respectful team.</li>
</ul>
Ready to Make a Difference?Passionate about hospitality? Apply today and start a rewarding career with Aimbridge Hospitality!
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England dcor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event. Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.
 Application deadline for Colorado positions:

Charles Hotel In Harvard Square - Night Auditor

<h3>Job Description</h3>
Job Description
The Concierge is responsible for providing attentive, courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately. The concierge is available to answer any guest inquires regarding the city, events, and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales, Front Office, and Bellman/Van, as needed.
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent required.</li>
<li>College course work in related field helpful.</li>
<li>Experience in a hotel or a related field preferred.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
<li>Must maintain composure and objectivity while under pressure.</li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Approach all encounters with guests and employees in a friendly, service oriented manner.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Maintain a friendly and warm demeanor at all times.</li>
<li>Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.</li>
<li>Assist front office manager with hiring and training</li>
<li>Coordinate special events or special projects as assigned</li>
<li>Assists guest with problems with hotel services</li>
<li>Arrange transportation needs for guests</li>
<li>Responds to inquiries with accurate information regarding hotel features, services and assistance.</li>
<li>Knowledgeable of daily functions, VIP's and any other special events occurring in or pertaining to the hotel</li>
<li>Provide information on the geographical area. Suggest site-seeing locations and arrange tours</li>
<li>Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.</li>
<li>Have knowledge of and assist in emergency procedures as required.</li>
<li>Handle check-ins and check-outs in a friendly, efficient and courteous manner.</li>
<li>Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</li>
<li>Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.</li>
<li>Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.</li>
<li>Use proper two-way radio etiquette at all times when communicating with other employees.</li>
<li>Attend meetings as required by management.</li>
<li>Perform any other duties as requested by management.</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England dcor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event. Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.
 Application deadline for Colorado positions:

Charles Hotel In Harvard Square - Concierge

<h3>Job Description</h3>
Job Description
Join Our Team as a House Attendant! 
About Us
The House Attendant keeps public areas sparkling, helps guests with a smile, sets up fun events, and supports the housekeeping team. This role needs detail-oriented folks who can handle physical tasks and provide top-notch service. 
 KEY SKILLS/RESPONSIBILITIES
<ul>
<li>Sanitation and Cleanliness: Ensure the highest levels of sanitation and cleanliness in all facilities and equipment. Spruce up lobbies, hallways, and restrooms. Make sure everything shines, from carpets to furniture. </li>
<li>Guest Service &amp; Communication: Be quick to respond to guest requests and deliver items with a friendly attitude. Exhibit great customer service skills. </li>
<li>Teamwork: Assist with setting up meeting rooms and events. </li>
<li>Safety and Compliance: Safeguard sensitive areas and handle lost-and-found items. Practicesafeworkhabitstoavoidpossibleinjuries.</li>
</ul>
 EDUCATION &amp; EXPERIENCE
<ul>
<li>HighSchooldiplomaorequivalent,and/orexperienceinahotelorrelatedfieldpreferred.</li>
<li>Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving). </li>
<li>Must work well in stressful, high pressure situations.</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England dcor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event. Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.
 Application deadline for Colorado positions:

Charles Hotel In Harvard Square - House Attendant-Turn Down

<h3>Job Description</h3>
Job Description
The Sales Manager is responsible for attainment of assigned goals tied to the overall performance of the hotel. The individual will be responsible for effectively soliciting and securing new accounts. The Sales Manager will work in conjunction with the Director of Sales to achieve the hotels revenue and market share goals for one or more properties. The focus of sales may vary based on the respective property the associate is assigned to (i.e. Leisure, Business Travel, Group, SMERF). Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
QUALIFICATIONS:
<ul>
<li>High School diploma or equivalent required; previous Hotel Sales experience preferred.</li>
<li>Must have a valid drivers license for the applicable state.</li>
<li>Must possess developed verbal and written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.</li>
<li>Experience with professional selling skills desired: opening, probing, supporting, closing</li>
<li>Must be proficient in general computer knowledge especially Microsoft Office products</li>
<li>Must be able to work independently and simultaneously manage multiple tasks; strong organization and presentation skills</li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Effectively attain assigned sales and revenue goals, as well as solicitation call goals. </li>
<li>Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Leisure, SMERF, Business Travel (BT) and/or Groups, as applicable by property. </li>
<li>Grow existing relationships with assigned accounts specific to Leisure, SMERF, Business Travel (BT), and/or Groups, as applicable by property. </li>
<li>Monitor and evaluate trends within your market segment.</li>
<li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>
<li>Adheres to Aimbridge Hospitalitys established regulations, company standards, sales standards and sales metrics related.</li>
<li>Develop a full working knowledge of the operations and policies of the hotel and applicable departments.</li>
<li>Maintain strong visibility in local community and industry organizations, as applicable.</li>
<li>May assist in implementing and/or participating in special promotions relating to direct sales segments i.e. sales blitzes, etc.</li>
<li>Attend daily/weekly/monthly meetings and any other functions required by management.</li>
<li>Perform any other duties as requested by the General Manager or Director of Sales.</li>
<li>
Access to back of house areas of the hotel and sensitive information
</li>
<li>
Interact and occasionally have unsupervised contact with guests and/or colleagues
</li>
<li>
Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
</li>
<li>
Drive safely on behalf of the company for business reasons
</li>
<li>
Maintain a high level of trust and responsibility
</li>
<li>
Represent the company with certain level of reputation and good character as well as exercise sound judgement
</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: Our Hyatt House Boston/Burlington hotel is contemporary styled with the comforts of home and office. With its residential feel, boasting one and two-bedroom suites featuring a full kitchen, our extended stay hotel is a place to live, not just stay. Located 20 minutes from Boston, our hotel offers easy access to local businesses, shopping, dining and attractions, including Wayside Mall and a short drive to historic Cambridge, Lexington, and Concord. Guests can enjoy our all-day dining featuring free breakfast, free Wi-Fi, heated outdoor seasonal pool with hot tub, patio with grills, fitness center, and shuttle service (4mi radius).
 Application deadline for Colorado positions:

Hyatt House Boston Burlington - Sales Manager OEM

<h3>Job Description</h3>
Job Description
Unidine is hiring immediately for a part time GUEST SERVICES AGENT position.
<ul>
<li>Location: Frisbie Memorial Hospital - 11 Whitehall Road, Rochester, NH 03867. </li>
<li>Schedule: Part time schedule. Days and hours may vary; mornings, nights, and weekends are included. More details upon interview.</li>
<li>Requirement: 2 years of previous customer service experience preferred.</li>
<li>Pay Rate: $18.00 per hour </li>
</ul>
WHAT'S IN IT FOR YOU A fun work environment, robust benefits package, great team members, and a career with one of the top hospitality companies in the nation! You'll work with a talented and supportive team that makes a real impact in the lives of those we serve.
YOU'D MAKE A GREAT ADDITION TO OUR TEAM Our culinary team is the core of our business. Every day brings new opportunities to enhance lives, create connections, and make a difference. If you enjoy creating memorable experiences, you will be a great addition to the Unidine team!
Job Summary
 Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Essential Duties and Responsibilities: 
<ul>
<li>Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information. </li>
<li>Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. </li>
<li>Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. </li>
<li>Balances and drops receipts according to accounting specifications. </li>
<li>Provides guests with information about the facility, services, and amenities. </li>
<li>Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. </li>
<li>Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested. </li>
<li>Fields and resolves guest complaints or escalate for resolution to appropriate department. </li>
<li>Assists guests in emergency situations. </li>
<li>Maintains adequate supplies and functional equipment at the Front Desk. </li>
<li>Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty. </li>
<li>Perform other duties as assigned. </li>
</ul>
BENEFITS FOR OUR TEAM MEMBERS
<ul>
<li>Full-time and part-time positions offer the following benefits&nbsp;to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program</li>
<li>Full-time positions also offer the following benefits&nbsp;to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
 Unidine is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis
​Req ID: &nbsp;1402941&nbsp; &nbsp;

GUEST SERVICES AGENT (PART TIME)

<h3>Job Description</h3>
Job Description
Part-time Overnight Front Desk Concierge
Join Our Team: At Stratton Amenities, we redefine luxury living by providing unparalleled concierge services in upscale apartments and condominiums. Our mission? To craft unforgettable experiences for our residents, guests, and team members alike. If you're passionate about delivering exceptional hospitality and thrive in a dynamic, high-end environment, we're looking for you.
Who You Are:
<ul>
<li>A night owl who loves engaging with people and making their day (or night!)</li>
<li>Experienced in hospitality or upscale retail, with a knack for exceeding expectations.</li>
<li>A problem-solver who communicates effectively and dresses to impress.</li>
<li>Self-motivated, organized, and proactive, with a positive attitude that's contagious.</li>
</ul>
Shifts Available:
<ul>
<li>Full-time or Part-time, Overnight (Because the city never sleeps, and neither does luxury.)</li>
</ul>
Why Stratton?
<ul>
<li>Competitive pay that rewards your hard work and dedication.</li>
<li>A fun and supportive work environment where you can grow.</li>
<li>The chance to be part of a team that values diversity and inclusion.</li>
</ul>
Your Role:
<ul>
<li>Be the welcoming face of luxury, greeting residents and visitors with warmth.</li>
<li>Anticipate needs and go the extra mile to ensure a seamless experience.</li>
<li>Build and maintain positive relationships with all members of our community.</li>
<li>Keep a vigilant eye on safety and security, because peace of mind is priceless.</li>
<li>Handle a variety of requests, from dinner reservations to package delivery, with efficiency and discretion.</li>
</ul>
Requirements:
<ul>
<li>3+ years in hospitality or a high-end retail setting.</li>
<li>A proven track record of delivering top-tier service.</li>
<li>Flexibility to work nights, weekends, and holidays because luxury never takes a day off.</li>
</ul>
Stratton Amenities is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Front Desk Concierge (Part-Time/Overnights)

<h3>Job Description</h3>
Job DescriptionDescription:
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
Requirements:
QUALIFICATIONS: 
EDUCATION/TRAINING:
• High School diploma or GED
KNOWLEDGE/EXPERIENCE:
• Minimum of one (1) year of experience in the Human Services field
PHYSICAL ABILITIES/SKILLS:
• Ability to stand for long periods of time
• Ability to stretch, bend and lift up to (twenty-five) 25 lbs
• Ability to assist guests up and down stairs, and in-and-out of wheelchairs
• Ability to respond quickly to emergencies
MENTAL ABILITIES/SKILLS:
• Ability to respond safely, quickly, and calmly in emergencies and to emergency situations
• Ability to use good judgement in stressful or emotionally charged situations
• The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse
• Ability to be resilient in difficult and ambiguous situations
• Ability to handle multiple assignments
• Ability to communicate clearly both verbally and in writing
• Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills
• Ability to communicate/speak (as well as to listen) in a non-judgmental manner
PREFERRED:
• Valid MA driver’s license in good standing
• Bilingual English/Spanish
• Administering Narcan and in a work setting 
• Knowledge in the areas of addiction, recovery, and mental illness
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources
ESSENTIAL FUNCTIONS WITHIN THE CORE COMPETENCIES FOR THE POSITION INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Guest Focus
• Actively motivate guests through daily interaction to quickly move out of shelter by any means possible to include staying with family or friends and moving back to their community of origin
• Consistently follow PSI and shelter safety policies and procedures promoting a safety conscious work environment
• Treat all guests and staff with dignity and respect
• Proactively conduct wellness checks of guests in different sections of the building
• De-escalate stressful situations utilizing Critical Incident Debriefing and Trauma-informed Care
• Administer Naloxone as needed
• Perform CPR as needed
• Enforce the “Good Neighbor Policy”: Monitor the building and the surrounding area for safety, security and hazards ensuring a safe/secure environment for guests, staff and all others
• Connect guests to emergency medical services, detox and other community programs as needed to include, but not limited to, Triage, Rapid Re-Housing (RRH) services, Day Services, Detox and substance abuse services
• Connect guests to MATCH behavioral supports to assess and respond to symptoms of mental illness and co-occurring disorders
• Enhance a quick match to housing by working collaboratively with PSI Triage, RRH and housing placement staff
• Maintain daily shelter documentation to include but not limited to: shelter intake when needed, HMIS systems, log and referral books maintained at the front desk, Suspension of Services (SOS) and SOS status
• Follow animal accommodation policies
• Assist guests through meal service, and as directed by a supervisor, with showering and/or dressing.
• Pleasantly greet, welcome and work with volunteers, donors, food servers, tour groups and other visitors
• Help guests with all issues pertaining to lockers as needed or assigned
• Maintain a knowledge of the effective use of the phone, fax, and computer systems and copiers located throughout the Inn
Judgement
• Seek supervision when needed
• Advise the supervisor/key carrier regarding matters of concern with operations or policy
• Adhere to TB-testing procedures 
• Maintain current certification in CPR and First Aid
• Document all hazardous incidents and intervening appropriately in any unsafe situation
• Consistently attend and actively participate in meetings to include but not limited to shift reports, staff meetings, case conferences, supervision or check-ins with supervisor.
• Report to work regardless of weather conditions as Guest Services Specialist positions are considered essential under the PSI weather emergency policy
• Report to work and all scheduled meetings and trainings on time
• Perform other additional assignments or projects as requested/directed by supervisor, program director or senior program or agency managers Attend mandatory Narcan trainings
Resilience
• Consistently demonstrate behavior that is representative of PSI’s values of Community, Teamwork, Accountability and Respect
• Utilize Trauma-Informed Care when interacting with guests and staff
• Adhere to the Inn’s mandatory training requirements including CPI, CPI refresher course, Trauma- Informed Care, Motivational Interviewing, and any other training required by program management
• Actively participate in individual supervision
• Comply with and model compliance with all PSI policies, including illness prevention and occupational health policies.
• Accept other duties or work locations as assigned in order to meet the needs of the organization during weather or other emergencies.

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