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<h3>Job Description</h3>
Job Description
A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food &amp; wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city. 
Position Summary Restaurant Hosts/Ushers are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations, and supporting in other areas of the operation as needed.
Overview of Responsibilities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide positive guest experience including greeting, conversing with, and thanking departing guests
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accommodate guest requests while seeking management approval when appropriate
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking
messages and communicating to such departments as necessary
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain all reservations/seating through designated system
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide guests with accurate wait time estimates during busy periods
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform necessary opening/closing tasks
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Rotate seating between different stations to ensure even workloads for waitstaff
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain menu knowledge, including ingredients, preparation methods, and allergen
information and communicate this information tableside to guests
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain organized, clean, and safe work areas always
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attend training, tastings, meetings, as needed
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform all other reasonably assigned duties
Minimum Qualifications
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1+ years’ experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong work ethic, team player, and exceptional guest service skills
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Aptitude to resolve problems
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to execute professional guest service experience
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to handle all guests with composure and hospitality
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Polished presentation
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work both independently and in a team environment
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and able to accurately function a POS
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work a flexible schedule including days, nights, weekends, and holidays
 ●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to perform physical requirements of the role including standing/walking for the entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.
About Us
Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that&nbsp; we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran &amp; visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events &amp; experiences.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
 We use eVerify to confirm U.S. Employment eligibility.

Usher

<h3>Job Description</h3>
Job Description
Hampton by Hilton, Plymouth,MA is looking for a new Team Member to help bring a friendly smile to every guest, every time! 
We are currently looking for a outgoing and self-motivated individual to join us as a Part-Time Front Desk Agent.
We offer a warm and inviting work environment, where friendly and supportive co workers come together. You will also have the chance to receive cross training, as well as opportunities for career growth and mentorship. As a Hilton Team member, you will also enjoy amazing discounts on hotel rooms for both you and your family to enjoy. Additionally, we have Company-wide incentives throughout the year that reward our hardworking staff.
Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500. 
If you possess a welcoming personality and have some availability on weekends, we strongly encourage you to apply for the Front Desk Agent position. This is an excellent chance to enhance your professional skills and become a valuable member of our thriving team at the Hampton Inn. 
Pay: $17 - $18 Per Hour
Schedule: Must have weekend availability
Job Types: Part-Time 
Shift: 7-3PM &amp; 3-11PM
Responsibilities:
<ul>
<li>Maintain a warm, welcoming and professional demeanor while interacting with all guests.</li>
<li>Check guests in and out of the hotel, ensure proper payment is received, special requests are noted &amp; fulfilled, and accurate information is recorded.</li>
<li>Answer the phone in a professional &amp; helpful manner.</li>
<li>Follow procedures on posting charges and settling guest accounts.</li>
<li>Effectively address and resolve guest problems to increase guest satisfaction.</li>
<li>Be knowledgeable of emergency procedures and Hotel policies.</li>
<li>Practice punctuality for scheduled shifts.</li>
</ul>
Keywords: Hotel, Hospitality, customer service, front desk agent, front desk attendant 
Requirements
<ul>
<li>Prior customer service experience</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to multitask and work in a fast-paced environment</li>
<li>Attention to detail and accuracy</li>
<li>Flexibility to work shifts including evenings, weekends, and holidays</li>
<li>Previous hotel experience is a plus</li>
</ul>
Benefits
<ul>
<li>Brand Wide Room Discounts </li>
<li>Company Wide Room Discount Program </li>
<li>Referral Bonus Incentive </li>
<li>Retention Bonus Incentive </li>
<li>Annual Review Program </li>
<li>Extensive Room for Growth </li>
<li>Paid Training </li>
</ul>

Guest Services - Front Desk Agent - Hampton by Hilton, Plymouth, MA

<h3>Job Description</h3>
Job Description
Hampton Inn by Hilton-Boston/Bedford/ Burlington, 25 Middlesex Turnpike, Billerica, MA 01821
We are currently looking fora Room Attendant to join our Team! Our Hampton Inn by Hilton is located right off US-3, we’re 15 minutes from Hanscom Air Force Base. A 35-minute drive to Downtown Boston or Historic Salem, MA. We feature 129 beautiful guest rooms that during their stay our guests can enjoy nature at Great Brook State Park 15 minutes away. Burlington Mall is only three miles away. Daily seasonal breakfast is served to all our guests. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
A Room Attendant will be responsible for maintaining the cleanliness of our guest rooms and suites.
Role:
<ul>
<li>Clean rooms/suites as assigned by supervisor ensuring quality of cleanliness and customer service. This includes cleaning floors, vacuuming, changing linens, making beds, cleaning bathrooms.</li>
<li>Reporting discrepancies and maintenance problems to supervisor.</li>
<li>Providing excellent customer service by responding promptly to guest requests.</li>
<li>Working typical shifts that include weekends and holidays when required.</li>
</ul>
About Buffalo Lodging Associates: 
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
Previous experience in a hotel setting or open to training. Excellent customer service skills. Able to work alone or as part of a team. Ability to work on feet for extended periods. Can navigate a cart weighing up to 100 lbs., and lift, carry up to 25 lbs. And most importantly an engaging personality.
What We Offer You: 
At Buffalo Lodging, we are committed to keeping our most important assets – our associates– healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
<ul>
<li>Paid Weekly (Every Friday!)</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Competitive 401 (k) Retirement Savings Plan with Generous Employer Match</li>
<li>Paid Vacation and Sick Time</li>
<li>Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Flexible Spending Account</li>
<li>Company Paid Life Insurance</li>
<li>Company Paid Short-Term Disability Insurance</li>
<li>Long-Term Disability Insurance</li>
<li>Employee Assistance Program</li>
<li>Hotel Discounts – for You, Your Friends and Family</li>
<li>Monthly Employee Appreciation Activities &amp; Events</li>
<li>Learning and Development Opportunities</li>
<li>Employee Referral Program</li>
</ul>
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Hotel Room Attendant - Hampton Inn Bedford

<h3>Job Description</h3>
Job DescriptionDescription:
We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent.
Responsibilities:
<ul>
<li> Handle requests and transactions of hotel guests. </li>
<li> Serve as the main point of contact for all guest requests and needs. </li>
<li> Exhibit courteous hospitality at all times to guests and associates. </li>
<li> Be proactive in offering additional services and informing guests of hotel facilities and local attractions. </li>
<li>Administer hotel guest payment policies. </li>
<li> Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers &amp; management. </li>
<li> Post all charges to guest account. </li>
<li> Maintain hotel key security system. </li>
<li> Oversee safe deposit boxes for guests. </li>
<li> Verify credit cards and balance bank at the end of the shift. </li>
<li> Run and verify availability report at the beginning of the shift. Update report as needed. </li>
<li> Review communications log at the beginning of the shift. </li>
<li> Know and follow the hotel’s emergency procedures in the event of an actual emergency. </li>
<li> Notify appropriate supervisor immediately of any problem with rooms. </li>
<li> Check in and check out should be as expeditious as possible. </li>
<li> Knowledge of hotel phone system to allow transferring of calls to rooms &amp; voicemail. </li>
<li> Prompt distribution and notification to guests of mail. </li>
</ul>
The benefits package offered to eligible associates includes:
<ul>
<li>Medical, Dental, and Vision Insurance </li>
<li>Long Term Disability and Life Insurance</li>
<li>401(k) retirement plan with Employer Match </li>
<li>Vacation</li>
<li>Sick time</li>
<li>Brand specific team discounts </li>
</ul>
Requirements:
Requirements:
<ul>
<li>High school graduate or equivalent. </li>
<li>Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions</li>
<li>Interpersonal skills — verbal and written communication with the ability to interact with a variety of personalities</li>
<li>Guest service skills — lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel</li>
<li>Must speak, read, write, and understand English. </li>
<li>Bilingual skills a plus</li>
<li>Previous hotel-related experience desired.</li>
<li>Availability on weekends and holidays</li>
</ul>

Front Desk/Guest Service Agent

<h3>Job Description</h3>
Job DescriptionDescription:
Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.
 
As we expand, we are looking for team-oriented employees who help continue our most important tradition; providing outstanding customer service.
 
We are seeking a Host. This individual will oversee all aspects of the front desk and will report directly to the General Manager.
 
Responsibilities include the following:
<ul>
<li>Welcome guests to the venue with a smile and positive 5i attitude</li>
<li>Provide accurate wait times and monitor waiting lists</li>
<li>Manage reservations in MindBody, our booking software</li>
<li>Escort customers to assigned simulator or bar areas</li>
<li>Provide information on specials as well as memberships and league information</li>
<li>Acknowledge customers upon their departure</li>
<li>Coordinate with wait staff about available simulator options</li>
<li>Maintain a clean reception area</li>
<li>Answer incoming calls and address customers’ inquiries</li>
<li>Assist other staff as needed</li>
</ul>
Required Qualifications:
<ul>
<li>Golf, server, and/or hospitality experience encouraged but NOT required</li>
<li>Experience in managing reservations</li>
<li>Demonstrable customer-service skills</li>
<li>Excellent communication skills both on the phone and in-person</li>
<li>Strong organizational skills with the ability to monitor all simulators and bar area</li>
<li>Availability to work various shifts as needed</li>
</ul>
Benefits:
<ul>
<li>Health, Dental, and Vision insurance*</li>
<li>Long and Short Term Disability*</li>
<li>Accident and Critical Illness Insurance*</li>
<li>401K *</li>
<li>Meals while working are included for free</li>
</ul>
**Benefits only apply to Full-Time Employees**
 
Pay: $16/hr
Job Type: Non-Exempt, part time
Schedule: Nights and weekends required
 
Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.
Requirements:

Host - Applicant Pool

<h3>Job Description</h3>
Job Description
Are you a team player, energized by superb patient care and impressed by efficient operations of a world-class health care provider? Would you like a career that will fuel your passion and offer growth opportunities?&nbsp;We are looking for highly motivated individuals who thrive in a fast-paced environment and have a passion for providing outstanding customer service! We are currently looking for Front Desk Lead for our Quincy office. The schedule is Monday Through Friday 8-4:30PM.&nbsp;&nbsp;
Ophthalmic Consultants of Boston (OCB) is a world-renown provider of eye care services.&nbsp; Over the years we have trained hundreds of curious and capable individuals to become subject matter experts in the field of Ophthalmic services.&nbsp; Our professionals have grown their careers within our practice and beyond. We are excited and ready to help other professionals grow their careers. Can we help you with yours? The Front Desk Lead will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics &amp; Integrity, Fairness, Operational Excellence, and Fiscal Responsibility. Summary of Responsibilities:&nbsp; Exercises general supervision over front desk staff and performs daily front desk activities.&nbsp; Works with management, clinical, physicians and administrative staff to ensure that organization policies and workflows are followed. Responsible for the smooth and efficient operation of the front desk assuring patient needs are anticipated, addressed, and managed in a timely and appropriate fashion. &nbsp;
Examples of Duties:
<ul>
<li>Oversees the entire front desk process and staff.&nbsp; This includes patient check-in/check-out, patient registration, insurance updates and scheduling appointments.&nbsp; </li>
<li>Responsible for the day-to-day duties of front desk and concierge staff.&nbsp; This includes adjusting lunches and seating arrangements to accommodate the patient’s volume and flow.</li>
<li>Assists Revenue Cycle Supervisor or Regional Business Manager in training or mentor of assigned staff and direct liaison between FD staff and management. </li>
<li>Communicating to staff any work-related issues that may arise daily (i.e., problems with registrations, not checking patients into the system, not scheduling appointments properly...)</li>
<li>Mentors and develops skills of FD staff; assigns duties to manage patient schedules (DARS); ensuring that all patient appointments are reviewed and prepped accordingly.</li>
<li>Helps staff to determine appropriate copay amounts owed, coverage benefits, restricted plans and in/out of network benefits to determine patient responsibility/coverage; to ensure that OCB meets all payers’ regulatory requirements. </li>
<li>Ensures proper training for all new front desk employees as well as on-going training as necessary for current staff members.</li>
<li>Help lead the FD staff to optimize staff productivity and service; resolve workplace problems of team and processes. </li>
<li>Promotes a strong productive team environment; is a role model; creates a lead by example role model characterized by honesty, trust, respect, and open communication. &nbsp;&nbsp;</li>
</ul>
Education and Experience:&nbsp; &nbsp;
<ul>
<li>2-3 years of medical front office experience preferred.</li>
<li>2-3 years Supervisory/training experience preferred.</li>
<li>High school diploma or equivalent required.</li>
<li>Associate or bachelor’s degree preferred.</li>
<li>Knowledge of insurance and billing software</li>
<li>Understanding of insurance and billing practices</li>
<li>Electronic medical record (Epic highly preferred), computer software applications experience</li>
<li>Demonstrated experience prioritizing and multitasking in fast paced environment.</li>
<li>Exceptional leadership and customer service skills</li>
</ul>
OCB offers industry leading benefits including:
<ul>
<li>Medical &amp; dental insurance (starts on the 1st day of employment!)</li>
<li>401(k) plan with Company match</li>
<li>Company paid Life Insurance</li>
<li>Company paid Long Term Disability</li>
<li>Eye care discounts</li>
<li>Generous Paid Time Off and Paid Holidays</li>
</ul>
To learn more about OCB, please visit our website at <a href="http://www.eyeboston.com" target="_blank">www.eyeboston.com</a>
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bHZbc5WR9W

Front Desk Lead

<h3>Job Description</h3>
Job DescriptionJob Description General Managers oversee day to day operation as well as tying each one of the positions together in a friendly working environment. Maintaining great customer relations is their top priority. Keeping goals in mind, they look to always upgrade and define a solution to any entanglement they may encounter.

General Manager(03746) - 111 Arsenal St

<h3>Job Description</h3>
Job DescriptionWhy You’ll Love This Guest Services Representative JobDid you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Part Time Guest Services Representative position with Atlantic Aviation at&nbsp;ORH&nbsp;in Worcester, MA may be perfect for you! Pay:&nbsp;$18 / hour Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations’ flight departments and high-profile clients! &nbsp;In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft. Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Guest Services Representative job today! ResponsibilitiesGuest Services Representative Responsibilities
<ul>
<li>Provide customers with professional service and assistance</li>
<li>Making hotel and catering reservations for inbound and outbound aircraft</li>
<li>Processing customer purchases and fuel transactions</li>
<li>Work closely with line service personnel and pilots, ensuring all customer service needs are met</li>
<li>Occasional travel may be required to support another Atlantic location.</li>
<li>You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require. &nbsp;</li>
</ul>
Required SkillsGuest Services Representative Qualifications
<ul>
<li>Customer service/hospitality experience</li>
<li>High school diploma or GED certificate</li>
<li>18 years of age</li>
<li>A valid state driver’s license</li>
<li>Ability to comprehend and perform basic math calculations</li>
</ul>
We maintain a drug-free workplace and perform pre-employment substance testing.

Guest Services Representative - Part Time

<h3>Job Description</h3>
Job Description
Are you a dynamic, results-driven leader with a passion for delivering exceptional guest experiences? The Exeter Inn Hotel, a boutique property in the heart of charming Exeter, New Hampshire, is seeking an accomplished General Manager to oversee all operations and elevate our property to new heights of excellence.
Why The Exeter Inn Hotel?
<ul>
<li>Historic Charm Meets Modern Comfort: Nestled in a historic town, the Exeter Inn blends classic New England elegance with contemporary amenities to create unforgettable stays.</li>
<li>Prime Location: Located in picturesque Exeter, NH, home to Phillips Exeter Academy and rich in Revolutionary War history, the town offers a vibrant mix of culture, dining, shopping, and outdoor activities.</li>
<li>Proximity to the Seacoast: Just a short drive from New Hampshire's stunning coastline, including Hampton Beach and Rye, and only an hour from Boston.</li>
</ul>
Responsibilities:
<ul>
<li>Lead and oversee all hotel operations, ensuring smooth day-to-day management and exceptional guest satisfaction.</li>
<li>Develop and implement strategic initiatives to drive revenue growth, manage expenses, and achieve financial goals.</li>
<li>Build and mentor a strong team, fostering a positive, service-oriented culture.</li>
<li>Collaborate with sales and marketing teams to promote the property, attract new guests, and engage with the local community.</li>
<li>Ensure compliance with all health, safety, and brand standards to maintain operational excellence.</li>
</ul>
 
Ideal Candidate:
<ul>
<li>Proven leadership experience in hotel management, preferably in a boutique or upscale property.</li>
<li>Strong business acumen with expertise in financial planning, operations, and guest services.</li>
<li>Exceptional interpersonal skills and a passion for inspiring and leading teams.</li>
<li>A creative problem-solver who thrives in a fast-paced, guest-focused environment.</li>
<li>Familiarity with the local market or a willingness to embrace and promote the charm of Exeter and its surrounding areas.</li>
</ul>
 Benefits:
What We Offer:
<ul>
<li>Competitive salary with performance-based incentives.</li>
<li>Comprehensive benefits package.</li>
<li>The opportunity to lead a distinguished property in one of New England’s most scenic and historic towns.</li>
<li>A supportive and collaborative work environment focused on excellence.</li>
</ul>
Take the next step in your hospitality career and join us at The Exeter Inn Hotel, where timeless New England charm meets modern innovation.
To apply, please send your resume and cover letter to <a href="mailto:Djackson@haycreekhotels.com" target="_blank">Djackson@haycreekhotels.com</a>

Exeter -GM

<h3>Job Description</h3>
Job Description
Job Title: Visitor Services / Switchboard Operator Location: Bureau of Hospitals – Western Massachusetts Hospital, 91 East Mountain Road, Westfield 01085 Duration: 03 Months contract position with the possibility to be extended
Pay Rate: $18/hr on W2
1. General Statement of Duties and Responsibilities
Greets and escorts visitors. Logs into the computer information about visitors entering and exiting the building. May operate telephone switchboards; relay incoming and outgoing telephone calls; receive, relay, and log messages; contact sources of aid in times of emergency; provide information to visitors and callers; and perform related work as required.
2. Detailed Statement of Duties and Responsibilities
<ul>
<li>Greets and escorts visitors. Logs into the computer information about visitors entering and exiting the building.</li>
<li>Operates a cord or cordless switchboard for a telephone communications system.</li>
<li>Receives, screens, takes messages from, and refers incoming calls to the appropriate individual and/or agency by providing correct telephone numbers, area codes, dialing instructions, and other related information.</li>
<li>Places phone calls for supervisors or agency staff; requests information relative to use of phone lines; and maintains logs on such telephone calls for comparison with monthly telephone bills.</li>
<li>Receives emergency phone calls and dispatches emergency personnel to the scene.</li>
<li>Greets and directs visitors to the appropriate individual and/or agency; answers questions; listens to complaints; and provides information and/or literature pertaining to agency rules, regulations, and/or operations.</li>
<li>Provides information by telephone concerning employees, clients, students, and/or agency operations according to established guidelines.</li>
<li>Performs related duties such as maintaining files and records; sorting mail; updating directories and other reference material; and maintaining schedules and time sheets.</li>
<li>Operates radio transmitting and receiving equipment and maintains records and logs of messages.</li>
</ul>
 
3. Qualifications Required (Knowledge, Skills, Abilities)
<ul>
<li>Ability to understand, explain, and apply laws, rules, policies, and procedures governing assigned unit activities.</li>
<li>Ability to read, write, and comprehend the English language.</li>
<li>Ability to operate cord and cordless switchboard equipment.</li>
<li>Ability to speak clearly and distinctly.</li>
<li>Ability to deal tactfully with others.</li>
<li>Ability to obtain information through questioning individuals.</li>
<li>Ability to make decisions and act quickly in emergency situations.</li>
<li>Ability to work accurately with names, numbers, codes, and/or symbols.</li>
<li>Ability to assemble items of information according to established procedures.</li>
<li>Ability to maintain accurate records.</li>
<li>Ability to follow oral and written instructions.</li>
<li>Ability to establish and maintain harmonious working relationships with others.</li>
<li>Ability to work independently.</li>
<li>Ability to exercise discretion in handling confidential information.</li>
</ul>
 
4. Qualifications Acquired on the Job (Knowledge, Skills, Abilities)
<ul>
<li>Knowledge of laws, rules, policies, and procedures governing assigned unit activities.</li>
<li>Knowledge of standard procedures governing the use of telephone switchboard and/or other communication equipment.</li>
<li>Knowledge of proper telephone procedures for making and receiving agency calls.</li>
<li>Knowledge of the types and uses of agency forms.</li>
<li>Knowledge of the principles and techniques of operating a radio console and/or radio telephone system.</li>
<li>Knowledge of the methods and techniques of operating cord or cordless telephone switchboard equipment.</li>
<li>Skill in using cord or cordless telephone switchboard equipment.</li>
</ul>
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

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