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<h3>Job Description</h3>
Job Description
Come join our growing team!
If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington, D.C.
Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations. Join us as we continue to redefine the standards of excellence in property management!
Who we need:
We are looking for a motivated, experienced, hands-on Concierge who will maintain a secure environment for the residents, ensuring that all residents and visitors are properly greeted and screened, and provide residents with personal services in an efficient, responsive, and professional manner. The position is for Monday-Friday, 3:00 PM-11:30 PM
What you’ll do:
<ul>
<li>Maintain complete knowledge of rules, regulations, and policies</li>
<li>Welcome/greet all residents and guests to the property in a professional manner reflecting a willing attitude to accommodate.</li>
<li>Announce all guests to units.</li>
<li>Become knowledgeable with building service providers, i.e., limousines, taxis, cleaners, pet services, food delivery, and the like.</li>
<li>Ensure that the front lobby is always well maintained; weather mats installed during inclement weather and removed immediately following; chipped paint addressed immediately, proper lighting, panel, and desk polished, and the like. </li>
<li>Receive calls from residents for personal services and coordinate the same with the Page. Ensure that all requests are met in a timely manner.</li>
<li>Supervise the activities of Page staff assigned to a daily shift, check for proper uniform and attendance. Make sure that all services are provided in a friendly courteous, professional manner.</li>
<li>Ensure that the front desk is always covered.</li>
<li>Accept deliveries in accordance with approved policy, mail, and dry cleaning, and maintain logs associated with each task.</li>
<li>Receive calls from residents for maintenance or service and forward them to the appropriate person during routine business hours. For after-hour service requests, assess if the issue can wait until the next business day and login work order on Building Link. If appropriate notify maintenance on call to assist. </li>
<li>Maintain strict adherence to key control policy, requiring that all visitors needing a key to be authorized to enter the unit. Log in all key requests.</li>
<li>Ensure that all contractors entering the front lobby are properly badged observing the policy that tools are not allowed through the front door. </li>
<li>Enforce the building rules and regulations as provided by the Board of Managers. Ensure that all contractors have security badges before entering the building.</li>
<li>Carefully monitor all security and life safety systems and report problems to building security as well as the General Manager. </li>
<li>Welcome new residents and assist with coordinating the delivery of newspapers, cable TV, peapod delivery laundry services, etc.</li>
<li>Provide information about local activities and events throughout the city. </li>
<li>Introduce new services and opportunities that may be of interest to owners and residents. </li>
<li>Document all resident requests, complaints, or problems immediately and notify designated department/personnel for resolving the issue.</li>
<li>Complete incident reports as needed.</li>
<li>Perform duties as requested by Head Concierge and or Property Manager.</li>
<li>Maintain a current listing of vendors including babysitting, housekeeping, pet care, florist, dry cleaning, restaurants, ticket agencies, theater, and the like.</li>
<li>Ensure personal appearance is always immaculate; uniform clean crisp and shoes are polished. </li>
</ul>
What we’re looking for:
<ul>
<li>Possess a wealth of knowledge about the area in which the property is located (i.e. Restaurants, transportation, events, etc.).</li>
<li>Demonstrated experience in service and hospitality.</li>
<li>Excellent communication skills</li>
<li>Take pride in their appearance, their service role, and their commitment to services excellence.</li>
<li>Have outstanding communication Skills – from professional writing to eloquence of speech and body language.</li>
<li>Be able to demonstrate a proven history of reliability to a set work schedule.</li>
<li>Bring an extremely engaging and attentive personality to a team of highly motivated hospitality professionals.</li>
</ul>
Job Location – The Concierge will be stationed at the front desk standing to greet residents and visitors as they arrive. 
What we can do for you! 
Barkan offers a competitive compensation and benefits package to full-time employees that includes: 
<ul>
<li>Medical/Dental/Vision</li>
<li>Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Short and Long-Term Disability</li>
<li>Paid Time Off</li>
</ul>
<ul>
<li>401(k) Match</li>
<li>Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance </li>
<li>Employee Assistance Program</li>
</ul>
The Barkan Companies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Concierge

<h3>Job Description</h3>
Job DescriptionCompany Description 
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.&nbsp;
Discover the life that awaits you at Accor, visit&nbsp; <a href="https://careers.accor.com/" target="_blank">https://careers.accor.com/</a>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Employee Benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Job Description 
The concierge is expected to act as an ambassador to the hotel.&nbsp; They function as an integral part of the hotel operation – service to the guest.&nbsp; The concierge is responsible for creating a welcoming first impression.&nbsp; The concierge must be a multi-talented individual and he/she must be acquainted with the city.&nbsp; Sophisticated in areas outside the hotel.&nbsp; Able to demonstrate tact and diplomacy on a moment’s notice.
The purpose of this position is for the concierge to have a positive effect on each guest experience.&nbsp; The concierge will greet guests and assist with all questions and luggage, and provide recommendations for and directions to local corporate centers, attractions, and events.
Qualifications 
<ul>
<li>At least 5 years of progressive experience in a hotel or related field</li>
<li>Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high-pressure situations.</li>
<li>Must maintain composure and objectivity under pressure.</li>
<li>Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.</li>
<li>Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.</li>
<li>Must be able to work with and understand financial information and date, and basic arithmetic functions.</li>
</ul>
 Additional Information 
A great support team awaits you in this department.

Hotel Concierge (Part-Time)

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Encore Boston Harbor&nbsp;&nbsp;
Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.
Job Description 
The Encore Boston Harbor Concierge is responsible for providing exceptional service including proactively anticipating the needs of Encore guests. Concierge are committed to providing personalized services of the highest level including but not limited to: restaurant reservations, show tickets, transportation arrangements, shopping, spa &amp; salon services and amenity and courier requests. The Concierge is held to a strict code of ethics and will always base their recommendations with the guest’s best interest in mind.&nbsp; The Concierge will develop and maintain relationships with key vendors and local partners.&nbsp; Responsibilities include, but are not limited to: supporting the department strategy; maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.
JOB RESPONSIBILITIES:&nbsp;&nbsp; 
<ul>
<li>Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.&nbsp;</li>
</ul>
<ul>
<li>Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.&nbsp; Identifies key drivers of success.</li>
<li>Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.</li>
<li>Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.</li>
<li>Delivers and maintains a maximum level of service.&nbsp;</li>
<li>Contributes to company-wide communication and best practices.</li>
<li>Keeps informed of all new developments within the department.</li>
</ul>
<ul>
<li>Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.</li>
<li>Resolves guest issues according to established policies and procedures.&nbsp;</li>
<li>Exhibit exceptional, detailed knowledge&nbsp;about&nbsp;local shopping, entertainment,&nbsp;dining and business venues, as&nbsp;well as special local events.&nbsp;&nbsp;</li>
<li>Responsible for maintaining vendor relationships with a focus on quality, consistency, and cost.&nbsp;</li>
<li>Utilizes in-depth knowledge of all services and attractions at Encore Boston Harbor and the Greater Boston area to create unique and outstanding guest experiences.</li>
<li>Works with safety as a priority and follows department and company safety standards.</li>
<li>Maintains relevant knowledge of industry through continuing education and training.</li>
<li>Provide guest assistance with florists, couriers, mail services, tours, tickets, reservations, ect</li>
<li>Collect and provide comprehensive information and coordinate guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest.&nbsp; Handle reservations and obtain/issue tickets where applicable.</li>
<li>Understand and anticipate customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel</li>
<li>Performs any other job-related duties as assigned.</li>
</ul>
Qualifications 
JOB REQUIREMENTS: &nbsp;
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age, Gaming and Certifications:
21 years of age or above.
Education and/or Experience:&nbsp; 
At least 2-3 years as a hotel concierge.
High school degree or equivalent required.&nbsp; Bachelor’s Degree in a related field or equivalent experience preferred.
Requires general computer skills, basic knowledge of Microsoft Office required. Candidate must have experience with planning and project management.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Knowledge of union as well as non-union working environments preferred.
Membership in the Les Clefs d’Or and The Greater Boston Concierge Association (GBCA) preferred.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.&nbsp; Ability to respond to common inquiries from other employees or guests. Fluency in English.&nbsp; Ability to write detailed instructions and correspondence.&nbsp; Ability to effectively present information in one-on-one and group situations.
Second language a plus.
Mathematical Skills &amp; Reasoning Ability:
Ability to compute basic mathematical calculations. Ability to decipher various reports and create and maintain reports upon request.&nbsp; Ability to define problems, collect data, establish facts, and draw valid conclusions.&nbsp;
Physical Demands: 
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.&nbsp;
Work Environment: 
The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>The noise level in the work environment is typically moderate.&nbsp; When on the hotel floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.</li>
<li>Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.</li>
<li>Reliable, consistent, and punctual attendance is required.</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.

<h3>Job Description</h3>
Job Description
Overview
Company Overview:
Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, “we promote respect and embraces diversity.”
Our Hospitality/Concierge Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Hospitality and Concierge Officers are responsible for providing professional customer-focused security and life safety services for the people and the property they protect. 
 
Responsibilities
<ul>
<li>Maintain a professional demeanor always while aiding guests, employees, and visitors</li>
<li>Respect the privacy, and information of each guest</li>
<li>Provide a pro-active approach to customer service</li>
<li>Demonstrate the ability to diplomatically address and control challenging situations</li>
<li>Monitor the environment, with the ability to detect suspicious and unsafe activity</li>
<li>Familiar understanding with all incoming and outgoing arrivals and departures</li>
<li>Greet guests, visitors, and staff in a professional manner always</li>
<li>Answer questions and assist all in a customer focused, supportive manner</li>
<li>Answer all phones in a professional manner</li>
<li>Permit authorized persons to enter property and monitor entrances and exits</li>
<li>Know the facility / policies / procedures, and enforce them within the limits of the position</li>
<li>Perform required patrols of designated areas on foot</li>
<li>Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements</li>
<li>Follow established emergency action planning and procedures</li>
<li>Monitor alarms and systems, as required </li>
<li>Prepare reports on accidents, incidents, and suspicious activities, as directed</li>
<li>Maintain knowledge regarding external events &amp; activities which may impact guests and/or employees. Be aware of all internal events, group activities and VIP arrivals</li>
<li>Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication thru shift changes</li>
<li>Maintain regular attendance and highest standards of personal appearance &amp; grooming in compliance with Harvard Protection</li>
</ul>
 
Qualifications
<ul>
<li>Minimum High School Diploma, GED or the equivalent</li>
<li>Strong interpersonal communication skills</li>
<li>Friendly and professional demeanor with a strong work ethic and integrity</li>
<li>Must enjoy interacting with a diverse group of people</li>
<li>Excellent oral and written communication skills</li>
<li>Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices. </li>
<li>Write routine correspondence, to include log entries and incident reporting</li>
<li>Previous experience in a customer service-oriented industry or support environment required</li>
<li>Previous contract security, law enforcement, military helpful</li>
</ul>

Security Officer- Hospitality/Concierge - 33326

<h3>Job Description</h3>
Job Description
Unidine is hiring immediately for a part time GUEST SERVICES AGENT position.
<ul>
<li>Location: Frisbie Memorial Hospital - 11 Whitehall Road, Rochester, NH 03867. </li>
<li>Schedule: Part time schedule. Days and hours may vary; mornings, nights, and weekends are included. More details upon interview.</li>
<li>Requirement: 2 years of previous customer service experience preferred.</li>
<li>Pay Rate: $18.00 per hour </li>
</ul>
WHAT'S IN IT FOR YOU A fun work environment, robust benefits package, great team members, and a career with one of the top hospitality companies in the nation! You'll work with a talented and supportive team that makes a real impact in the lives of those we serve.
YOU'D MAKE A GREAT ADDITION TO OUR TEAM Our culinary team is the core of our business. Every day brings new opportunities to enhance lives, create connections, and make a difference. If you enjoy creating memorable experiences, you will be a great addition to the Unidine team!
Job Summary
 Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Essential Duties and Responsibilities: 
<ul>
<li>Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information. </li>
<li>Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. </li>
<li>Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. </li>
<li>Balances and drops receipts according to accounting specifications. </li>
<li>Provides guests with information about the facility, services, and amenities. </li>
<li>Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. </li>
<li>Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested. </li>
<li>Fields and resolves guest complaints or escalate for resolution to appropriate department. </li>
<li>Assists guests in emergency situations. </li>
<li>Maintains adequate supplies and functional equipment at the Front Desk. </li>
<li>Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty. </li>
<li>Perform other duties as assigned. </li>
</ul>
BENEFITS FOR OUR TEAM MEMBERS
<ul>
<li>Full-time and part-time positions offer the following benefits&nbsp;to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program</li>
<li>Full-time positions also offer the following benefits&nbsp;to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
 Unidine is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis
​Req ID: &nbsp;1402941&nbsp; &nbsp;

GUEST SERVICES AGENT (PART TIME)

<h3>Job Description</h3>
Job Description
Come join our team! We have many employment opportunities for folks starting at age 14 who love being outdoors and want to share that with others. Charles River Canoe &amp; Kayak offers a relaxed outdoor work environment with competitive pay and benefits, plus the potential for year-round employment opportunities in concert with Weston Ski Track and Community Skating @Kendall Square.
Responsibilities: Lead 2- to 3-hour kayak trips on the Charles River and Boston Harbor from our location in Kendall Square, Cambridge. Trips are designed for paddlers of all abilities looking to sightsee on the river. You will be a lively leader and a source of historical and cultural information about Boston and the Charles River so that clientele remain excited and interested in the tour (training will be provided). You will give basic paddling instruction to the group at the outset of the tour and as needed throughout. Additional work may include assisting with the rental operation; leading other tours, group events, and sea kayak trips; and teaching flatwater kayak classes and private lessons. 
Requirements: You must be friendly, outgoing, dynamic, and engaging. You must have significant kayaking experience. You should be able to demonstrate and teach an efficient forward stroke and sweep/turning strokes. You must be able to perform a wide variety of reliable rescues and re-entries. First Aid and CPR certification are required. ACA or BCU Instructor certifications are desirable but not required. 
Starting Pay: $20-24/hour + tips. Pay is commensurate with experience.

Skyline & Boston Harbor Kayak Tour Guide

<h3>Job Description</h3>
Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:
$16.50
Responsibilities:
<ul>
<li>Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information</li>
<li>Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests </li>
<li>Field customer complaints when necessary</li>
<li>Bookkeeping: keep accurate records of all hotel guest account information </li>
<li>Connect with the housekeeping department to ensure guest accommodations are ready</li>
</ul>
Qualifications:
<ul>
<li>Has previous experience or working knowledge of Microsoft Office and reservation management systems</li>
<li>High school diploma, GED, or equivalent</li>
<li>At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred</li>
<li>Excellent time management skills, organizational skills, customer service skills, and interpersonal skills</li>
<li>Has experience answering telephone calls and troubleshooting stressful situations</li>
</ul>
About Company 
The Hotel Marblehead (formerly The Marblehead Inn) is a fresh take on historic accommodations just 16 miles north of Boston. This intimate boutique hotel has all the modern accommodations you desire while preserving the rich history of the home and the great town of Marblehead. The hotel includes a 1 bedroom apartment on the top floor with all utilities included as part of the compensation package.

Hotel Front Desk Clerk

<h3>Job Description</h3>
Job Description
Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide!&nbsp;
Our passion at US Ghost Adventures is enchanting storytelling. We specialize in dark, forgotten, and secret history. We are looking for creatives, history buffs, true crime junkies, and paranormal enthusiasts willing to dive deeper into the dark side of humanity. We thrive on igniting a sense of wonder in every guest on our ghost tours, and as a ghost tour guide you will weave enthralling stories as you lead tours down the ghastly streets of your city.
Ghost Tour Guide Pay &amp; Benefits:
<ul>
<li>$50 - $150 a day/night (including tips) - this depends on the number of tours given</li>
<li>TIPS!! These can range from $20 to over $100 for a 1-2 hour tour</li>
<li>Cash bonuses for good reviews</li>
<li>Free or discounted tours for you and close family/friends all over the country</li>
<li>Flexible schedules, fun part-time work, ability to earn tips in addition to pay</li>
<li>The chance to get to know your city and meet a lot of fun people from all over the country!</li>
</ul>
To learn more about our Ghost Tour Guide here is a short video: 
 Ghost Tour Guide Requirements
<ul>
<li>Qualified candidates should be skilled in public speaking</li>
<li>Applicants should reside near downtown (within 25 miles) and have reliable transportation</li>
<li>Applicants should be passionate about storytelling and history</li>
</ul>
US Ghost Adventures&nbsp;offers entertaining, historic, and authentic ghost tours of the United States' most haunted cities – over 100 cities and counting! We aim to deliver fun yet honest accounts of the hauntings that are so prevalent nationwide. While our stories are derived from historic research, a ghost tour wouldn’t be the same without the ghost stories from our guide network across the country. &nbsp;
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Tour Guide

<h3>Job Description</h3>
Job Description
We’re looking for a positive and professional guest experience agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome all guests, delight their stay experience, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
 
We look forward to hearing from you.
Compensation:
$16 - $18 hourly
Responsibilities:
<ul>
<li>Field customer complaints when necessary</li>
<li>Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests&nbsp;</li>
<li>Welcome, register, check in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information</li>
<li>Work with the housekeeping staff to ensure rooms are ready for new guests</li>
<li>Be a team player and open to supporting all departments</li>
<li>Perform regular bookkeeping duties: make sure hotel guest information is current and correct</li>
</ul>
Qualifications:
<ul>
<li>Exhibits working knowledge of Microsoft Office and reservation management systems</li>
<li>Has experience answering telephone calls and troubleshooting stressful situations</li>
<li>High school graduate, GED recipient, or equivalent&nbsp;</li>
<li>Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills</li>
<li>1+ year of hotel industry experience or related job preferred</li>
</ul>
About Company 
Centrally located in the Market Square district, we are surrounded by all the shops, restaurants, cafes, and historic sites that make Portsmouth so special.
Portsmouth's favorite downtown hotel! Unique among Portsmouth hotels, we are grand, yet boutique. Gracious and welcoming. Our boutique Portsmouth hotel offers all the amenities of a large hotel with the irrepressible charm of a bed and breakfast.
Looking for the strongest cup of fresh-brewed joe? Need a recommendation for the tastiest lobster roll on the docks? The Hotel Portsmouth staff has the inside scoop on all of the local hotspots, with most located just a leisurely stroll from our front steps.
Come experience modern hospitality in a historic setting at The Hotel Portsmouth: we know what you're looking for.

Guest Experience Agent

<h3>Job Description</h3>
Job Description
Bella Sante is looking for energetic, focused individuals to join our Guest Services Team. Our Guest Service Representatives are the first line of support responsible for providing accurate and thorough information via telephone to current and prospective guests. Each Guest Service Rep is expected to answer caller questions regarding products, services, policies and appointments. Each Guest Service Representative is expected to take responsibility for every interaction with guests by delivering outstanding service as a means to build loyalty, improve retention, and satisfy our guest’s needs. 
Would you like to be part of the team? Here’s what we need:
<ul>
<li>Serve as Bella Sante’s first line of response to all external calls. Book and/or change guest appointments, answer questions on products and services, and promote/upgrade clients on services and special promotions</li>
<li>Resolve customer issues, confirm identity of caller and details of future appointment(s) to ensure requests are correct</li>
</ul>
<ul>
<li>Responds to a high volume of incoming calls and guest inquiries from current and prospective clientele in a courteous and professional manner‚ sees those calls through to completion (call length can vary widely from less than a minute to 5 minutes)</li>
<li>Enters confidential personal and financial information into software system with a high rate of accuracy. Complies with federal and local laws in ensuring guest privacy</li>
<li>Resolves customer inquiries and problems through effective interaction with both internal staff and Guest Service Center leadership</li>
<li>Make out-bound calls to confirm and/or reschedule appointments when necessary</li>
<li>Remind caller of cancellation/no-show policy</li>
</ul>
Do these describe you?
<ul>
<li>Strong computer skills necessary; appointment booking software knowledge preferred but not required</li>
<li>Ability to quickly analyze needs and at ease with verbal discussions and answering questions</li>
<li>Superior customer service skills; ability to stay composed and calm</li>
</ul>
<ul>
<li>Employs strong interpersonal skills in order to handle difficult calls courteously and professionally</li>
<li>Enjoy consistency and thrive on routine, focused on delivering quality service</li>
<li>Comfortable working in a detail-driven environment </li>
<li>Ability to document calls in accordance with departmental policies</li>
<li>Works with peers to solve problems and promotes teamwork</li>
<li>Embrace Bella Sante’s philosophy, CARE standards, and mission</li>
<li>Meets or exceeds department’s quality and productivity goals</li>
<li>Flexible with day and evening shifts and some weekends</li>
</ul>

498 Travel & Tourism Jobs