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<h3>Job Description</h3>
Job Description
Context Travel is always&nbsp;looking for great experts and licensed guides in cities around the world! If you think you fit the bill or know someone who does, please apply via our guide application here.&nbsp;
Context offers cultural and historical tours and activities led by deep subject-matter experts in over 60&nbsp;destinations around the world. With coverage of lesser-known locales as well as main city sites, our expert guides take clients through in-depth, thematic topics to help them get to know a city more deeply.&nbsp;Context tours are designed to be the ideal environment for learning—they are conversation-driven experiences that are structured, but never scripted. From&nbsp;Paris to Tokyo to New York to Mexico City, we have a global network of architects, historians, food experts, ecologists, archaeologists, artists - and more - showing their cities to intellectually curious clients.
Join our global community of guides and experts and learn more about the benefits of working for an international travel company, a learning organization invested in sustainability and transformational travel.&nbsp;
Our experts work on a freelance basis, according to their schedules and expertise. There are no fixed hours per week. It's a great opportunity for Ph.D. students, professors, tour guides, or academic enthusiasts. We welcome applications from individuals with the following profession or expertise:
<ul>
<li>Architecture</li>
<li>Anthropology</li>
<li>Art and Art History</li>
<li>Archaeology</li>
<li>Food and beverage&nbsp;</li>
<li>History (especially early American)</li>
<li>Sociology</li>
<li>Urban planning and/or environment</li>
<li>City specialists</li>
</ul>
Requirements
<ul>
<li>Applicants should hold a higher degree (MA or Ph.D.) in any of the above disciplines or an equivalent credential&nbsp;and/or have&nbsp;licensure to lead tours as required by cities or venues&nbsp;</li>
<li>An ability to connect with people of all ages is essential, and&nbsp;demonstrated experience working with or teaching children is a plus</li>
<li>Fluency in English (all our tours are led in English); bonus if you speak another language, especially Spanish, French, Italian, Portuguese, Russian, or Mandarin</li>
</ul>
Please apply directly by filling out our application form here..&nbsp;You can learn more about Context by visiting our website,&nbsp;<a href="https://www.contexttravel.com" target="_blank">https://www.contexttravel.com</a>. If you have specific questions about the role, please don't hesitate to email us.
Feel free to share this opportunity with others who you think might be interested!&nbsp;
Context Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.&nbsp;If you have a disability or special need that requires accommodation, please let us know.&nbsp;
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Expert Tour Guide - Boston Opportunities

<h3>Job Description</h3>
Job DescriptionDescription:
Title: Guest Service Agent
 
Objective of Position:
Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return.
 
Areas of Responsibility:
<ul>
<li>Be fully trained and equipped to handle all front desk services including guest arrival, departure, reservations, monetary transactions and information/directions for the local area. </li>
<li>Establish immediate positive contact when the guest approaches the desk.</li>
<li>Acknowledge guests immediately using verbal and non-verbal communication.</li>
<li>Be friendly and enthusiastic while displaying professional body language and appropriate eye contact.</li>
<li>Answer guest inquiries with enthusiasm to promote hotel services, in-house facilities, and local establishments.</li>
<li>Adhere to brand service standards in all guest interactions.</li>
<li>Review all reservations, identify special requests, and pre-assign rooms to ensure guest satisfaction.</li>
<li>Acquire working knowledge of rates and special rate categories in order to properly answer guest inquiries. Ensure proper charges and maximize room revenue.</li>
<li>Properly balance cash and credit cards in order to submit a balanced shift closing to Night Audit.</li>
<li>Maintain cash bank (at exactly the amount issued to you) and properly record daily cash transactions and paid outs.</li>
<li>Perform bucket checks and review daily reports for issues and errors.</li>
<li>Monitor guest accounts and gain additional approval/credit when needed.</li>
<li>Adhere to all established credit card security and inventory control policies to minimize loss of revenue.</li>
<li>Promote loyalty programs (IHG Rewards/Marriott BonVoy), understand and deliver tiered benefits. Solicit non-members to join loyalty programs.</li>
<li>Properly handle guest mail, packages, and messages.</li>
<li>Follow hotel procedures when issuing guest keys, both new and duplicates.</li>
<li>Issue safety deposit boxes to guests following standard operating procedure.</li>
<li>Work closely with Housekeeping to communicate information regarding New Parties, Departures, Stay Over Reservations, Late Check Outs, Pet Rooms, VIPs, and special requests. Update clean rooms in the system when alerted by Housekeeping.</li>
<li>Clear all discrepant rooms (each shift). File all reports at end of shift.</li>
<li>Properly utilize Quore to effectively communicate pertinent information to all shifts and departments.</li>
<li>Monitor GXP and Mobile Dashboard and take action as needed (CY only).</li>
<li>Become familiar with the Waltham area, i.e. businesses, restaurants, parks, fitness facilities, other hotels, and points of interest.</li>
<li>Attend meetings to obtain new information on front office operations / policies / procedures, etc., and promote team spirit among fellow associates.</li>
<li>Keep immediate supervisor/MOD fully informed of all problems or unusual matters of significance so that prompt, corrective action can be taken when appropriate.</li>
<li>Respond effectively to guest complaints/issues: listen attentively, give a sincere apology; use empathy; act quickly to resolve the issue; notify engineering, housekeeping, or MOD if needed; offer compensation when necessary.</li>
<li>Have a thorough knowledge of emergency procedures, radio procedures and guest/ associate incident procedures.</li>
<li>Act as a lobby ambassador by assisting with any activities in the surrounding areas when needed (Bistro/Patio – CY only, The Market, Business Center)</li>
<li>Perform other duties as requested.</li>
</ul>
Title: Front Desk Supervisor
 
Objective of Position:
Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return. Ensure all Guest Service Agents have the training, skills, and tools needed to serve our guests with confidence.
 
Areas of Responsibility:
<ul>
<li>Fulfill all duties and responsibilities of a Guest Service Agent (see GSA Job Description).</li>
<li>Work closely with DGS &amp; GSM to “team” manage the Front Office Operation. In the absence of DGS &amp; GSM, Supervisors should handle any inquiries or duties assigned by the Night Operations Manager or Operations Support Manager.</li>
<li>Assist DGS &amp; GSM in directing and coordinating the Front Desk Operations to ensure the highest standards of guest service. </li>
<li>Ensure that all GSAs provide efficient, friendly, and thoughtful service.</li>
<li>Review shift checklists on a regular basis to ensure GSAs are correctly following procedures and completing all tasks.</li>
<li>Train new GSAs and follow up with Training Checklists to ensure completion.</li>
<li>Review Group Checklists daily to ensure GSAs are processing them correctly and continuously monitoring checklists throughout the entire length of stay. Ensure accurate billing for group accounts.</li>
<li>Work closely with Front Office staff to find ways to improve service.</li>
<li>Lead by example for GSAs in guest interactions and when handling guest issues (i.e. LEARN model, Guest Recovery, etc.).</li>
<li>Ensure brand standards for the arrival experience and guest requests are consistently delivered by GSAs.</li>
<li>Ensure rewards members are recognized and receive arrival gifts. Ensure non-members are being solicited to join loyalty programs (IHG rewards/Marriott BonVoy).</li>
<li>Inventory all Front Office supplies at each property on a weekly basis. Communicate to appropriate person when ordering is needed.</li>
<li>Identify, update, and train Front Desk staff on all local information.</li>
<li>Act in the capacity of Manager on Duty when one is unavailable.</li>
<li>Attend and participate in Front Office Operations department meetings.</li>
<li>Perform other duties as requested.</li>
</ul>
 
Requirements:
Title: Guest Service Agent
Requirements:
<ul>
<li>Previous customer service experience is preferred.</li>
<li>Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance.</li>
<li>Ability to stand, sit, or walk for an extended period of time.</li>
<li>Must possess a friendly and professional demeanor.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must maintain composure and objectivity under pressure.</li>
<li>Must be able to prioritize and multitask.</li>
<li>Must possess the ability to operate independently with a high-degree of self-motivation.</li>
</ul>
Title: Front Desk Supervisor
Requirements:
<ul>
<li>Previous Front Desk experience is required.</li>
<li>Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance.</li>
<li>Ability to stand, sit, or walk for an extended period of time.</li>
<li>Must possess a friendly and professional demeanor.</li>
<li>Must be able to convey information and ideas clearly</li>
<li>Must maintain composure and objectivity under pressure</li>
<li>Must be able to prioritize and multitask.</li>
<li>Must possess the ability to operate independently with a high-degree of self-motivation.</li>
</ul>

Guest Service Agent - Park Lodge Hotel Group (Waltham, MA)

<h3>Job Description</h3>
Job Description
$500 Retention Bonus
Are you a night owl with a passion for hospitality and leadership? Join our team at the Beauport Hotel Gloucester as a Night Audit Supervisor, where you'll play a key role in ensuring smooth overnight operations and exceptional guest experiences.
What You'll Do:
<ul>
<li>Provide outstanding guest service, including check-ins/outs, take reservations (in-person and over the phone), complete wakeup calls, handle cash and process credit cards.</li>
<li>Communicate with other departments effectively to assist guests during overnight hours.</li>
<li>Act as a trusted point of contact for any overnight issues or emergencies, helping ensure the safety and security of our guests.</li>
<li>Coordinate with Security department to manage emergency situations.</li>
<li>Assist Housekeeping as needed with common areas to ensure the lobby area is tidy.</li>
<li>Oversee nightly financial audit, reconcile daily records and verify transactions with accuracy and integrity.</li>
<li>Print reports, summarize and input data into the Accounting System. Assist the Accounting department with scanning invoices and other documents.</li>
<li>Balance daily postings and revenue into the property management system.</li>
<li>Complete Front Desk Daily Report</li>
<li>Record messages for the next shift and management, including guest related issues and employee call outs.</li>
<li>Communicate with Revenue Manager about no-shows.</li>
<li>Monitor Front Office and Night Audit Outlook inboxes, complete third-party reservations, respond to inquiries, and forward emails to correct departments.</li>
<li>Ensure cash handling procedures are followed correctly and report cash breaks to Accounting.</li>
<li>Lead, train, and support Night Audit team members to ensure a high performing work environment aligned with Beauport Hotel's standards.</li>
</ul>
What We're Looking For:
<ul>
<li>A detail-oriented and dependable professional with strong communication and leadership skills.</li>
<li>Experience in supervisory level Night Audit and Front Desk Operations.</li>
<li>A commitment to excellence.</li>
<li>Ability to work overnight shifts and manage multiple responsibilities with confidence.</li>
</ul>
Why You'll Love Working For Us:
<ul>
<li>Supportive team environment.</li>
<li>Opportunities for professional development and advancement.</li>
<li>Competitive pay and benefits.</li>
<li>A chance to make a meaningful impact in a beautiful waterfront setting.</li>
</ul>
If you're ready to bring your skills and personality to a team that values excellence and hospitality, we'd love to hear from you!
 
EXPERIENCE:
<ul>
<li>Must have at least two (2) or more years' experience in a hotel, with one (1) or more years of supervisory experience in Night Audit and Front Desk Operations. Previous experience in a boutique hotel preferred.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Must be proficient in Microsoft Office.</li>
<li>Experience with industry-relevant hotel property management systems-such as Room Master-is preferred but not required.</li>
<li>Familiarity with Point-of-Sale systems-such as Toast-is preferred but not mandatory.</li>
<li>Must consistently demonstrate efficiency, accuracy, and strong attention to detail.</li>
<li>Must have the ability to effectively lead, support, and develop a team.</li>
<li>Must be able to apply sound judgement and logical reasoning when assessing situations and utilizing available resources.</li>
<li>Must be self-motivated, proactive, and possess exceptional leadership, customer service, and interpersonal skills.</li>
<li>Actual compensation is commensurate with relevant skills and qualifications.</li>
<li>Salary range is $24-$25/hr.</li>
</ul>
ADDITIONAL QUALIFICATIONS:
<ul>
<li>Ability to communicate effectively in the English language, both verbally and in writing.</li>
<li>Fluency in Spanish and/or Portuguese is helpful but not required.</li>
<li>Ability to work a flexible schedule, including weekends and holidays.</li>
</ul>
ESSENTIAL FUNCTIONS:
<ul>
<li>Perform Guest Service requests on the overnight shift.</li>
<li>Balance daily postings and revenue in system.</li>
<li>Timely and accurate preparation and distribution of daily reports to Managers.</li>
<li>Completion of Night Audit.</li>
<li>Greet and welcome all guests in a professional and hospitable manner.</li>
<li>Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction </li>
<li>Lead by example, build lasting impressions and guest loyalty.</li>
</ul>
REQUIREMENTS
<ul>
<li>Ability to work third shift (10PM-6AM)</li>
<li>Requires a working knowledge of Front Office and Night Audit operations</li>
<li>Demonstrated ability to work with maximum efficiency, accuracy and attention to detail</li>
<li>Ability to effectively lead and work cohesively as part of a team.</li>
<li>Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.</li>
<li>Ability to stand for 8 hours' length of time</li>
<li>Ability to lift 30 lbs.</li>
</ul>
WORKING ENVIRONMENT
<ul>
<li>Hotel property with 94 Guest Rooms</li>
<li>Work will primarily take place in front of house hotel areas, public spaces incl. lobby, and front desk areas.</li>
<li>Group and solo work.</li>
</ul>
The Beauport Hospitality Group is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.

Night Audit Supervisor - Beauport Hotel

<h3>Job Description</h3>
Job Description
Join us at Homewood Suites Dover, NH. We are looking to add to our team! 
Come join us as a Part-Time Hotel Night Auditor. 
As a Night Auditor, you will play a vital role in the smooth operation of our hotel during the overnight hours. You will be responsible for working the front desk and performing daily closing procedures, including some accounting functions. Beyond the accounting responsibilities, you will also have the incredible opportunity to provide our valued guests with exceptional service, ensuring their stay is nothing short of extraordinary.
Refer a friend once you join and earn up to $500!!!
We also have DailyPay, which allows you to get paid any day you prefer
Shift: OVERNIGHTS- 11PM-7AM- Part Time; Friday and Saturday 
Pay:$18-$19 Per Hour
keywords: overnights, hotel night auditor, audit shift, hotel overnights
Requirements
<ul>
<ul>
<li>Basic computer navigation functions necessary</li>
<li>Basic understanding of math required</li>
<li>M3 Accounting knowledge- a plus but not a requirement</li>
<li>Must be able to work alone</li>
<li>Must be able to work OVERNIGHT</li>
</ul>
</ul>
Benefits
<ul>
<li>401K Matching</li>
<li>Brand Wide Hotel Room Discounts</li>
<li>Company Wide Hotel Room Discount Program</li>
<li>Referral Bonus Incentive</li>
<li>Retention Bonus Incentive</li>
<li>Annual Review Program</li>
<li>Extensive Room for Growth</li>
<li>Paid Training</li>
</ul>

Overnights - Hotel Night Auditor - Homewood Suites, Dover, NH

<h3>Job Description</h3>
Job Description
Title: Tour Guide Location: Provincetown, MA Pay: $40 - $80 / hour Are you brave enough to be a ghost tour guide? Ready to share incredible experiences in your city as you bewitch and enchant audiences? Then embrace the shadows and become our next ghost tour guide!&nbsp;
Our passion at US Ghost Adventures is enchanting storytelling. We specialize in dark, forgotten, and secret history. We are looking for creatives, history buffs, true crime junkies, and paranormal enthusiasts willing to dive deeper into the dark side of humanity. We thrive on igniting a sense of wonder in every guest on our ghost tours, and as a ghost tour guide you will weave enthralling stories as you lead tours down the ghastly streets of your city.
Ghost Tour Guide Pay &amp; Benefits:
<ul>
<li>$40 - $150 per tour (including tips)</li>
<li>TIPS!! These can range from $20 to over $100 for a 1-2 hour tour</li>
<li>Cash bonuses for good reviews</li>
<li>Free or discounted tours for you and close family/friends all over the country</li>
<li>Flexible schedules, fun part-time work, ability to earn tips in addition to pay</li>
<li>The chance to get to know your city and meet a lot of fun people from all over the country!</li>
</ul>
Ghost Tour Guide Requirements
<ul>
<li>Qualified candidates should be skilled in public speaking</li>
<li>Applicants should reside near downtown (within 25 miles) and have reliable transportation</li>
<li>Applicants should be passionate about storytelling and history</li>
</ul>
US Ghost Adventures&nbsp;offers entertaining, historic, and authentic ghost tours of the United States' most haunted cities – over 100 cities and counting! We aim to deliver fun yet honest accounts of the hauntings that are so prevalent nationwide. While our stories are derived from historic research, a ghost tour wouldn’t be the same without the ghost stories from our guide network across the country!
Have questions about the job or the company? &nbsp;
Visit our careers page and fill out the form to contact us! Follow the link below, click “apply now,” choose your city, and tell us why you would make an expert ghost guide and storyteller! One of our Ghost Guide Recruiting Specialists will reach out to you shortly: <a href="https://usghostadventures.com/careers/" target="_blank">https://usghostadventures.com/careers/</a>
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Tour Guide

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Concierge
Location: Susan Bailis Assisted Living - Boston, MA 02115
Hours: Per Diem
 
Job Summary
Responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments. Provides services and support to staff in a manner that meets or exceeds community expectations. Free Heated Underground Parking Available!
Requirements:
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.
· Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
· Fills out Sales Inquiry cards for Community Relations Director.
· Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
· Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
· Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
· Coordinates guestroom reservations.
· Receives, sorts, and routes mail, and maintains and routes publications.
· Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
· Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
· Performs other clerical duties as needed, such as filing, photocopying, and collating.
· Collects rent checks from residents and family members and provides needed information to Business Office Manager and Executive Director.
· Collects money for meal tickets, etc.
· May perform other duties as assigned.
 
Minimum Qualifications
· High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
· Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
· Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
· Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
· Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed.
 
Required Behavior
· Arrives to work on time.
· Absence and tardiness is minimal.
· Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer satisfaction; deals with service failures and prioritizes customer needs.
· Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.
· Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
· Able to work cooperatively with a group of people to achieve goals and objectives.
· Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly.
· Able to work various schedules and shifts as needed.
· Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.
 
Physical Demands
· Physically able to move at least 50 lbs. without assistance.
· Physically able to bend, reach, and work in small areas.
· Physically able to push and pull equipment and furnishings.

Concierge

<h3>Job Description</h3>
Job Description
Windsor, has been part of the community since 1975, providing area families with top-quality skilled nursing care for short-term rehabilitation and long-term care. We focus on maximizing patient recovery, comfort, and independence for the highest possible quality of life. From post-surgery and post-hospital rehabilitation to long-term care for a chronic illness, our highly skilled care teams provide compassionate attention and specialized care every step of the way to reduce hospital readmissions and achieve exceptional outcomes. Count on our award-winning team for short-term rehab and recovery, long-term skilled nursing care, adult day health, and restorative care.
Come join this collaborative and innovated team. At Integritus Healthcare you will enjoy generous time off, exceptional health insurance and the ability to grow in your career. Integritus Healthcare wants you! 
Essential Job Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Assist in planning, developing, organizing, implementing, and evaluating activity programs. • Observe resident attendance, behavior, and degree of involvement during programs. • Encourage resident participation as deemed appropriate. • Transport residents to and from activities as needed. • Participate in discharge planning, development, and implementation of activity care plans and resident assessments. • Interview residents or family members to obtain activity information. • Assist in arranging for transportation for outings. • Coordinate activities with other departments and staff. • Assist with implementing and maintaining an ongoing quality assurance program for the activity department. • Perform administrative duties, i.e.. completing necessary forms, reports, etc.
PART-TIME 16 - 24 HOURS WEEKLY.
 Qualifications: • High School Diploma or equivalent. • Previous experience working with the elderly population preferred Working Conditions Works in office areas as well as throughout the facility. Is subject to frequent interruptions.
<ul>
<li>Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.</li>
<li>Is subject to hostile and emotionally upset residents, family members, etc.</li>
<li>Communicates with the medical staff, nursing service, and other department supervisors.</li>
<li>Works beyond normal working hours, on weekends, and in other positions temporarily, when necessary.</li>
<li>Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).</li>
<li>Is subject to injury from falls, burns from equipment, odors, etc., throughout the day, as well as to reactions from dust, disinfectants and other air contaminants.</li>
<li>Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.</li>
<li>May be subject to the handling of and exposure to hazardous chemicals.</li>
</ul>
PART-TIME 16 - 24 HOURS WEEKLY.

ACTIVITIES AIDE PART TIME

<h3>Job Description</h3>
Job Description
The award winning Comfort Inn &amp; Suites Sturbridge is hiring for energetic individuals who are a team player for our front desk agent position at the hotel. Previous Choice Hotels experience preferred but not needed - can train - must be proficient with computers and a fast paced environment. Must be able to Multi-task. This is for a part time position that could turn into full time. Must be able to work both first and second shifts, as well as weekends. 
<ul>
<li>Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.</li>
<li>Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.</li>
<li>Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.</li>
<li>Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer.</li>
<li>Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges.</li>
<li>Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.</li>
<li>Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring guests to managers as necessary.</li>
<li>Ability to read, listen and communicate effectively in English, both verbally and in writing.</li>
<li>Ability to access and accurately input information using a moderately complex computer.</li>
<li>Reports to work for scheduled shift, on time and in uniform in accordance with company policy.</li>
<li>Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications</li>
<li>All other duties as assigned or needed.</li>
<li>Help with other departments as needed</li>
<li>Weekends and holidays are required. </li>
<li>individual will be working both AM and PM shifts. </li>
</ul>

Hotel Guest Service Agent - Part time

<h3>Job Description</h3>
Job DescriptionDEPARTMENT OVERVIEW:Fenway Park Tours Department welcomes over 300,000 visitors and guests year-round as it is a local and international bucket list stop for many. Fenway Park is revered as “America’s Most Beloved Ballpark” by Major League Baseball and baseball enthusiasts and our tour guides share their invaluable knowledge and passion for all things Red Sox highlighted on each tour. POSITION OVERVIEW:Fenway Park Tours is looking for new Tour Guides to share the history and nostalgia of Fenway Park. Tour Guides are responsible for leading tours on a part-time basis during the season as well as the off season. The Tours department is looking for candidates who are excited about showing off the history of Fenway Park to fans and visitors! Tours operate seven days a week, 9 a.m. — 6 p.m. (in season) 10a.m. – 6p.m. (off season). With holidays, weekends and evening availability required throughout the year. This role is a part-time role with hours that will vary depending on the time of year, for example, during the season tour guides can work up to 35 hours a week. We are hiring starting in Fall 2025 through the 2026 season on an as needed basis. The hourly rate for this role is $15.RESPONSIBILITIES:
<ul>
<li>Responsible for providing public, private and special event tours of Fenway Park.</li>
<li>Work various tour customer information locations within and around the ballpark.&nbsp;</li>
<li>Answer inbound calls to the Tour department.</li>
<li>Respond to e-mail and voicemail inquiries about the Tour department.</li>
<li>Assist with other administrative duties as they arise.</li>
<li>Provide group tours and customer service.</li>
<li>Provide daily operations set up and support&nbsp;</li>
</ul>
CHARACTERISTICS / QUALIFICATIONS:
<ul>
<li>Must be 18 years of age or older</li>
<li>Experience in public speaking and speaking to large groups</li>
<li>Exhibits an enthusiastic and welcoming demeanor</li>
<li>Ability to manage time effectively and efficiently</li>
<li>Professional demeanor and conduct</li>
<li>Ability to multi-task and retain information quickly</li>
<li>Weekend, evening and holiday availability is required&nbsp;</li>
<li>Bilingual candidates welcome</li>
</ul>
At the Boston Red Sox and Fenway Sports Management, we go beyond&nbsp;embracing&nbsp;diversity.&nbsp;We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.&nbsp;&nbsp;Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.&nbsp;Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

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