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<h3>Job Description</h3>
Please note, this position is located at Stratton Mountain Resort in&nbsp;Stratton Mountain, VT
\n
Seasonal At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). 
<ul>
<li>Alterra Mountain Company Employee Pass - free lift access &amp; discounts at Alterra resorts</li>
<li>Free or discounted multi-resort dependent season passes</li>
<li>Free or discounted IKON pass </li>
<li>Discounted golf &amp; fitness center memberships</li>
<li>Employee childcare rates &amp; discounted seasonal programs</li>
<li>Retail + F&amp;B discounts</li>
<li>Friends &amp; family tickets</li>
<li>Onsite medical clinic</li>
<li>Medical, dental, vision, life, disability, EAP, HSAs, &amp; FSAs </li>
<li>401(k) plan with company match</li>
<li>Discounted tuition plan</li>
<li>Paid parental leave</li>
<li>Paid sick time, FTO, Vacation</li>
</ul>
 Additional perks &amp; benefits for year round employees POSITION SUMMARY The Front Desk Agent will work out of both The Black Bear Lodge and The Stratton Welcome Center. Agents are expected to ensure a warm and welcoming experience for all guests throughout their stay. Ideal candidates will be customer service oriented, friendly, proactive problem solvers and computer literate. There are full-time and part-time seasonal opportunities available for this position. This position is compensated at $20.00/hour. ESSENTIAL DUTIES 
<ul>
<li>Check guests in and out of Stratton lodging</li>
<li>Anticipate and take appropriate action surrounding guest issues</li>
<li>Prepare welcome packets for arrivals when necessary</li>
<li>Answer phone calls from guests; includes answering the PBX phone system</li>
<li>Provide general information about the resort</li>
<li>Administrative duties such</li>
<li>Sell select products to guests</li>
<li>Assist guests with rates and information regarding their visit</li>
<li>Additional duties as assigned</li>
</ul>
 EDUCATION &amp; EXPERIENCE REQUIREMENTS Education: 
<ul>
<li>Highschool Diploma, or equivalent, required</li>
</ul>
 Experience: 
<ul>
<li>Previous customer service experience, preferred</li>
</ul>
 QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS 
<ul>
<li>Must be 18 years of age or older</li>
<li>Strong computer literacy skills</li>
<li>Excellent communication skills</li>
<li>Ability to multitask &amp; delegate tasks as needed</li>
</ul>
 PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. An Equal Opportunity Employer

Lodging Front Desk Agent

<h3>Job Description</h3>
Job Description
Hours- Monday thru Friday (3:30AM -&nbsp;10AM)
Responsibilities
<ul>
<li>Achieve customer satisfaction standards by maximizing the members’ experience.</li>
<li>Meet and greet all members, non-members, and prospects.</li>
<li>Check in all persons entering the club, following the company’s policies and procedures.</li>
<li>Assist members by direct inquiries to the appropriate department or staff.</li>
<li>Operate multi-line phone system. Answer and transfer incoming phone calls with courtesy, keeping a phone log as required.</li>
<li>Assist members with all juice bar and pro-shop purchases.</li>
<li>Prepare smoothies at the juice bar.</li>
<li>Operate cash register, keeping a balanced drawer during scheduled shift.</li>
<li>Stock juice bar and pro-shop items.</li>
<li>Schedule tanning and recovery room appointments.</li>
<li>Conduct regular locker room checks.</li>
<li>Maintain clean and neat appearance of front desk and juice bar area.</li>
<li>Other duties as assigned.</li>
</ul>
Skills
<ul>
<li>Oral Communication Skills</li>
<li>Customer Service</li>
<li>Organization</li>
<li>Written Communication Skills</li>
<li>Computer Literacy</li>
<li>Math Aptitude</li>
<li>Professionalism</li>
<li>Education/Training</li>
<li>Current CPR/AED certification or commitment to obtain within 3 months of hire.</li>
</ul>
Physical Demands
<ul>
<li>Ability to stand, walk, for extended periods of time.</li>
<li>Ability to reach, climb, stoop, kneel, crouch or crawl.</li>
<li>Lift and/or move up to 25 pounds.</li>
</ul>
Company DescriptionChoice Fitness offers the Most Choices at a health club. You can choose to do your own workout routine. Choose exciting Group Exercise classes featuring Hot Yoga, Spinning, &amp; MORE! Choose to get help with your health &amp; wellness goals from our Certified Personal Trainers. Now It’s YOUR CHOICE to Get Healthy at Choice Fitness! 
<h3>Company Description</h3>
Choice Fitness offers the Most Choices at a health club.\r\nYou can choose to do your own workout routine. Choose exciting Group Exercise classes featuring Hot Yoga, Spinning, &amp; MORE! Choose to get help with your health &amp; wellness goals from our Certified Personal Trainers.\r\nNow It’s YOUR CHOICE to Get Healthy at Choice Fitness!

Front Desk Associate - Opening Shift

<h3>Job Description</h3>
Job Description
As a Receptionist, you will be the first point of contact for our company. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.
Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
<ul>
<li>
Greet and welcome guests as soon as they arrive
</li>
<li>
Check in clients when they arrive and check out clients before they depart
</li>
<li>
Direct visitors to the appropriate person
</li>
<li>
Answer, screen and forward incoming phone calls
</li>
<li>
Appointment reminder &amp; follow up calls
</li>
<li>
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
</li>
<li>
Provide basic and accurate information in-person and via phone/email
</li>
<li>
Receive, sort and distribute daily mail/deliveries
</li>
<li>
Order front office supplies and keep stock of inventory
</li>
<li>
Update calendars, staff schedules and meetings
</li>
<li>
File all records of office expenses and costs
</li>
<li>
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
</li>
</ul>
Our offer is as following
Full training and supplies as needed.
Full time- average of 36hr/week position at $16.00 - $17.00/hour depending on experience
12% commission on all retail products sold
Employee Benefits include Paid time off, Simple IRA retirement plan with 3% matching, employee pricing on services and retail.&nbsp;

Receptionist Front Desk

<h3>Job Description</h3>
Job Description
Come join our growing team! 
If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C. 
Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations.  Join us as we continue to redefine the standards of excellence in property management! 
 
Who we need: 
We are seeking a professional, dependable, and personable Overnight Concierge to join our team at a historic condominium building in Boston’s iconic Back Bay neighborhood—just a short walk from Copley Station. The Concierge will maintain a secure environment for the residents; ensuring that all residents and visitors are properly greeted and screened, and provide residents with personal services in an efficient, responsive, and professional manner. 
This 40-hour position plays a vital role in maintaining a welcoming and secure environment for residents, guests, and commercial tenants. With 110 residential units and 27 commercial entities, our building operates across three daily shifts. The concierge is often the first point of contact and a key player in ensuring building operations run smoothly and safely around the clock. The Concierge will report to the Building Manager. 
 
What you'll do:
<ul>
<li>Monitor building activity and control access to residential and other common areas. </li>
<li>Preannounce and document electronically all visitors before allowing access beyond the lobby</li>
<li>Enforce building policies and house rules to promote a safe and respectful environment.</li>
<li>Greet and assist residents, visitors, and delivery personnel professionally and courteously.</li>
<li>Respond to emergencies, incidents, and service requests; accurately document all events.</li>
<li>Coordinate package management, including logging, storing, and notifying residents of deliveries (including perishables).</li>
<li>Oversee move-ins, move-outs, and large deliveries via the building’s loading dock.</li>
<li>Be familiar with all key building mechanical areas, locations, and shut offs.</li>
<li>Communicate effectively with the building manager and facilities director regarding any issues or resident concerns.</li>
<li>Ensure smooth shift transitions by relaying essential information to the next shift.</li>
<li>Support a team-oriented atmosphere and uphold a consistent standard of service.</li>
</ul>
What we're looking for:
<ul>
<li>Minimum age: 21</li>
<li>High school diploma or equivalent required</li>
<li>Prior concierge, hospitality, or front desk experience is a plus</li>
<li>Excellent communication and interpersonal skills</li>
<li>Fluent in English (spoken and written)</li>
<li>Strong judgment, dependability, and professionalism are essential</li>
</ul>
Experience:
<ul>
<li>Demonstrated experience in service and hospitality. </li>
<li>Take pride in their appearance, their service role, and their commitment to services excellence. </li>
<li>Have outstanding communication Skills – from professional writing to eloquence of speech and body language. </li>
<li>Be able to demonstrate a proven history of reliability to a set work schedule. </li>
<li>Bring an extremely engaging and attentive personality to a team of highly motivated hospitality professionals. </li>
</ul>
What we can do for you! 
Barkan offers a competitive compensation and benefits package to full-time employees that includes: 
<ul>
<li>Medical/Dental/Vision</li>
<li>Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Short and Long-Term Disability</li>
<li>Paid Time Off</li>
<li>401(k) Match</li>
<li>Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance </li>
<li>Employee Assistance Program</li>
</ul>
The Barkan Companies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Requisition #2435
 
 Sunday 11:00PM-7:00AM, Monday 11:00PM-7:00AM, Tuesday 11:00PM-7:00AM, Wednesday 11:00PM-7:00AM, Thursday 11:00PM-7:00AM

Overnight Concierge

<h3>Job Description</h3>
Job Description
We are looking for a Hotel Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation when arriving or departing during the overnight hours. A night auditor has the added responsibility of closing and balancing the current business day and correcting any posting/cashiering errors as needed to ensure accurate reporting to management. 
 Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
<ul>
<li>Perform all check-in and check-out tasks</li>
<li>Perform all night audit tasks - running the nightly reports, ensuring accuracy, and submitting to management. </li>
<li>Manage online and phone reservations</li>
<li>Inform customers about payment methods and verify their credit card data</li>
<li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li>
<li>Welcome guests upon their arrival and assign rooms</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Respond to guest complaints in a timely and professional manner</li>
<li>Complete shift checklist</li>
<li>Any other duties as assigned by management. </li>
</ul>
Skills
<ul>
<li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li>
<li>Experience with hotel reservations software.</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Customer service attitude</li>
<li>Excellent communication and organizational skills</li>
</ul>
' Communication method(s) used:
<ul>
<li>Email</li>
<li>Phone</li>
<li>In person</li>
</ul>

Guest Services - Night Audit

<h3>Job Description</h3>
Job DescriptionCompany Description 
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
Job Description 
The Residence Concierge is responsible for the overall satisfaction of residents and guests by offering prompt and friendly personal &amp; building assistance, providing convenient amenities, and executing daily activities. They will be creating a welcoming environment and providing current information about the local area, attractions and events. They are also responsible for greeting residence owners, assisting with questions, and providing recommendations and directions to restaurants, attractions and events in the area
Qualifications 
· 1-2 years of Concierge experience in a luxury residential environment required.
· 4 or more years of related experience required.
· Must be proficient in Windows, Company approved spreadsheets and word processing Must have a valid driver's license for the applicable state.
· Must have extensive knowledge of the area and be able to give directions clearly.
 Additional Information 
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide for you and your family.&nbsp;</li>
<li>Excellent Company benefits including medical, dental, vision and life insurance.&nbsp;</li>
<li>Personalized development opportunities across Accor's extensive brand portfolio.&nbsp;&nbsp;</li>
<li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21&nbsp;</li>
</ul>

Residence Concierge

<h3>Job Description</h3>
Job Description
LIFE. LIVED BEAUTIFULLY.&nbsp;
What we do is about more than pretty polishes and beautiful hair, it's about how we make people feel.&nbsp;
We're all about a beautiful state of mind. We're about self-care that's fast, affordable and always-on-trend. Custom experiences, state of the art conveniences, talented Session Stylists, and service that never compromises. That's Life. Lived Beautifully.&nbsp;
Does that sound like your vibe?
What does a Guest Service Coordinator do?
A Guest Service Coordinator runs our front desk - assisting guests, managing reservations and supporting our team of talented Session Stylists, as well as supporting the Guest experience by maintaining our sanitation standards and the cleanliness of our Studios.&nbsp;As a member of our Guest Service Team you can cultivate your talents in the fast-paced, high-energy beauty biz in a team setting.
WHY JOIN OUR TEAM? Mani, Mani Perks!
Blowouts, manis, makeup...Need we say more? Okay fine, here's a few more reasons...&nbsp;
<ul>
<li>Flexible scheduling -- full time and part time available</li>
<li>Incentive Programs, product/tool discounts and complementary services</li>
<li>Paid Sick Time, Medical, 401K and other Benefits for qualified positions (varies by location)</li>
<li>Dedicated training – both hands-on and web-based</li>
</ul>
Minimum Qualifications:
<ul>
<li>An enthusiastic attitude and a strong worth ethic</li>
<li>Ability to work a flexible schedule, including evenings and weekends</li>
<li>Ability to perform administrative tasks on web-based software, performing close-out procedures and light housekeeping duties</li>
</ul>
Physical Requirements:&nbsp;
<ul>
<li>Standing for sustained periods of time and frequently lifting up to 10 pounds, occasionally up to 50 pounds</li>
<li>Continuous grasping and reaching, often above shoulder level, repetitive movement with fingers, hands, wrists and arms</li>
<li>Ability to communicate with guest regarding services offered and requested and the guest’s needs and wants</li>
</ul>
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Guest Service Coordinator

<h3>Job Description</h3>
Job Description
We’re looking for a positive and professional guest experience agent to join our team at The Hotel Portsmouth, a 1880-built historic Inn in downtown Portsmouth, NH.
You will deliver exceptional experience to every guest at our hotel.
You’ll welcome all guests, delight their stay experience, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.
The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.
 
If this sounds like you, apply today!
 
We look forward to hearing from you.
Compensation:
$18 - $21 hourly
Responsibilities:
<ul>
<li>Field customer complaints when necessary</li>
<li>Assist and support during breakfast and bar operations at John &amp; Lucy`s speakeasy bar.</li>
<li>Answer incoming calls and questions about guests’ needs in person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests&nbsp;</li>
<li>Welcome, register, check in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information</li>
<li>Work with the housekeeping staff to ensure rooms are ready for new guests</li>
<li>Be a team player and open to supporting all departments</li>
</ul>
Qualifications:
<ul>
<li>Check-in/Check-out:</li>
<li>Managing the process of guest arrival and departure, including issuing keys and processing payments.&nbsp;</li>
<li>Guest Assistance:</li>
<li>Answering questions, providing information about hotel services and local attractions, and addressing guest concerns or complaints.&nbsp;</li>
<li>Front Desk Operations:</li>
<li>Handling reservations, managing guest records, and maintaining a clean and organized front desk area.&nbsp;</li>
<li>Problem Solving:</li>
<li>Addressing guest issues and complaints promptly and professionally, often working with other departments to find solutions.&nbsp;</li>
<li>Maintaining a Welcoming Environment:</li>
<li>Creating a positive first impression for guests and ensuring their comfort throughout their stay.&nbsp;</li>
<li>Communication:</li>
<li>Effectively communicating with guests and colleagues, both verbally and in writing, to ensure smooth operations and excellent service.&nbsp;</li>
<li>Customer Service:</li>
<li>A strong customer-focused attitude with the ability to empathize with guests and resolve their issues.&nbsp;</li>
<li>Communication:</li>
<li>Excellent verbal and written communication skills to interact with guests and colleagues effectively.&nbsp;</li>
<li>Problem Solving:</li>
<li>The ability to identify and resolve guest issues efficiently and professionally.&nbsp;</li>
<li>Organization:</li>
<li>Strong organizational skills to manage multiple tasks and maintain a tidy workspace.&nbsp;</li>
<li>Computer Literacy:</li>
<li>Proficiency in using computer systems for reservations, payments, and other administrative tasks.&nbsp;</li>
<li>Flexibility:</li>
<li>The ability to adapt to different situations and work a variety of shifts, including weekends and holidays.&nbsp;</li>
</ul>
A Guest Service Agent plays a vital role in creating a positive and memorable experience for hotel guests.&nbsp;
About Company 
Centrally located in the Market Square district, we are surrounded by all the shops, restaurants, cafes, and historic sites that make Portsmouth so special.
Portsmouth's favorite downtown hotel! Unique among Portsmouth hotels, we are grand, yet boutique. Gracious and welcoming. Our boutique Portsmouth hotel offers all the amenities of a large hotel with the irrepressible charm of a bed and breakfast.
Looking for the strongest cup of fresh-brewed joe? Need a recommendation for the tastiest lobster roll on the docks? The Hotel Portsmouth staff has the inside scoop on all of the local hotspots, with most located just a leisurely stroll from our front steps.
Come experience modern hospitality in a historic setting at The Hotel Portsmouth: we know what you're looking for.

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