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<h3>Job Description</h3>
Job Description
POSITION: Program Manager, Operational Technology (OT) Network 
DIVISION: Operations
DEPARTMENT: SCADA - Water/Wastewater
UNION/GRADE: Unit 9/Grade 29
TO VIEW OUR BENEFITS PLEASE CLICK ON THE LINK! - <a href="https://www.mwra.com/about-mwra/careers" target="_blank">https://www.mwra.com/about-mwra/careers</a>
BASIC PURPOSE:
Serves as technical Operational Technology (OT) SCADA network manager by developing, configuring, implementing and supporting the systems used by the SCADA team.
SUPERVISION RECEIVED:
Works under the general supervision of the Senior Program Manager, SCADA East Engineering.
SUPERVISION EXERCISED:
Supervises SCADA Monitoring &amp; Control Engineers, Project Managers, and Project Engineers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Serves a liaison to contracted vendors for assigned OT network products and reviews maintenance contracts.</li>
<li>Maintains current knowledge of OT cybersecurity frameworks as outlined by ISA, CIS, and NIST.</li>
<li>Proactively manages OT network devices such as routers, switches, and firewalls. Reviews security policies and procedures, analyzes system logs for threats and makes recommendations to mitigate emerging security risks. </li>
<li>Collaborates with Director, Security and staff on IT and SCADA security issues.</li>
<li>Develops and implements process and procedures, for system integration and migration. Tests and deploys system OS updates and updates and patches to maintain OT network hardware security.</li>
<li>Advises Senior Program Manager, SCADA East Engineering and Senior Program Manager, SCADA West on evaluating and recommending technical solutions and software.</li>
<li>Documents operating procedures to conform to MWRA standards and SCADA standards. Contributes to the development and updating of the SCADA standard as technologies change.</li>
<li>Plans and leads implementation of solutions for OT/SCADA networking including LAN, WAN, and radio communication. </li>
<li>Schedules upgrades and implements solutions to maximize OT network performance to ensure operational coverage.</li>
<li>Creates and maintains detailed drawings of the logical network to include hardware and cabling.</li>
<li>Setup and configures complex switching and routing environment for the SCADA department OT Network.</li>
<li>Troubleshoots malfunctions of operating systems, network hardware and software, and outages as well as network problems. </li>
<li>Recommends appropriate tools required to measure OT network performance and capacity. Conducts Network monitoring and testing</li>
<li>Provides visual interface of network connection status and alerts for halted communication paths.</li>
<li>Supports and maintains backup solution for assigned systems and optimizes the available resources through management of backup jobs, bandwidth and hardware devices. </li>
</ul>
OTHER RESPONSIBILITIES:
<ul>
<li>Performs related duties as required.</li>
</ul>
MINIMUM QUALIFICATIONS:
Education and Experience:
<ul>
<li>A Bachelor's degree in computer science, electrical engineering or related field; and</li>
<li>At least seven (7) years of experience implementing and maintaining a large-scale enterprise network environment is required; OT /SCADA network experience preferred, or</li>
<li>Any equivalent combination of education and experience.</li>
</ul>
Necessary Knowledge, Skills and Abilities:
<ul>
<li>Technical knowledge of and demonstrated experience with a large network (LANS, WANS and VLAN), network devices Network Operating System ( Microsoft Windows server and Linux), routing protocols (including BGP, EIGRP and OSPF); DNS; DHCP HP Hardware products/technologies (such as RAID, SANS, NAS, and fiber channel devices).</li>
<li>Proficiency in Virus Protection products and management solutions (McAfee or similar products); Patch management solutions (Ivanti ISec or similar product); Network Management products); and Enterprise Backup Solutions and Storage system administration and vSphere ESX/ESXi.</li>
<li>Experience with Ethernet/IP, CIP, Modbus, OPC and Cisco IOS is preferred.</li>
<li>Experience with microwave and other radio technologies preferred</li>
<li>Ability to diagnose effectively and interpret problems on a variety network devices.</li>
<li>Excellent technical project management, interpersonal, written and oral communication skills.</li>
</ul>
SPECIAL REQUIREMENTS:
A valid Class D Operator's License.
Preferred certifications: GIAC (GICSP, GCIA, GCIP); Network (CCNA, CCNP, CCIE), MCSE certification and CISCO product certifications.
Participates in on-call rotation and emergency response tasks.
TOOLS AND EQUIPMENT USED:
Mini-computer consoles, tape and disk storage systems, various network and peripheral devices and office equipment as normally associated with the use of telephone, personal computers including word processing and other software, copy and fax machines.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee works is regularly required to use hands to finger, handle, feel or operate objects, tools or controls and reach with hands and arms. The employee frequently is required to sit and talk or hear. The employee is occasionally required to walk; stand; climb or balance; stoop, kneel, crouch, or crawl; taste or smell. 
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and color vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee works in a computer center, network closets and occasionally works in various field settings. The employee regularly works near moving mechanical parts, and is occasionally exposed to risk of vibration and electromagnetic radiation. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is a moderately loud office setting.
Massachusetts Water Resources Authority (MWRA) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national or ethnic origin, age, religion, disability, sex or gender, sexual orientation, gender identity or expression, or veteran status.
 Job Posted by ApplicantPro

Program Manager, Operational Technology (OT) Network

<h3>Job Description</h3>
Job DescriptionCompany Description 
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;<a href="http://www.abbvie.com" target="_blank">www.abbvie.com</a>. Follow @abbvie on&nbsp;X,&nbsp;Facebook,&nbsp;Instagram,&nbsp;YouTube,&nbsp;LinkedIn&nbsp;and&nbsp;Tik Tok.
Job Description 
Purpose
The Senior Manager of Statistical Programming is a leadership role which manages a team of statistical programmers in the research and development of new pharmaceutical products. The Senior Manager of Statistical Programming is responsible for leading the statistical programming activities for one or more compounds/indications or a therapeutic area. This role must effectively interface with Statistics, Data Sciences, Medical Writing, Regulatory Publishing and Development Operations.
Responsibilities
<ul>
<li>Leads the statistical programming activities for one or more compounds/indications or a therapeutic area.</li>
<li>Manages a team of statistical programmers and the resource planning for their assigned projects.</li>
<li>Ensures timely deliverables, that all quality processes are followed and consistency within the projects.</li>
<li>Develops and oversees the development of SAS programs for the creation of ADaM data sets following CDISC standards.</li>
<li>Develops and oversees the development of SAS programs for the creation of Tables, Listings and Figures.</li>
<li>Ensures consistency of ADaM data sets for individual studies and integrated data.</li>
<li>Creates documentation for regulatory filings including reviewers guides and data definition documents.</li>
<li>Leads the development of standard SAS Macros and the development of standard operating procedures.</li>
<li>Manages, mentors and creates career development plans for assigned staff.</li>
<li>Participates in the recruitment and selection of new staff.</li>
</ul>
Qualifications 
*This position will be required to sit on-site 3 days / week*
Qualifications
<ul>
<li>MS in Statistics, Computer Science or a related field with 9+ years of relevant experience. OR BS in Statistics, Computer Science or a related field with 11+ years of relevant experience.</li>
<li>Minimum of 2 years experience leading a team of statistical programmers.</li>
<li>In-depth understanding of SAS programming concepts and techniques related to drug development.</li>
<li>In-depth understanding of CDISC Standards.</li>
<li>In-depth understanding of the drug development process, including experience with regulatory filings.</li>
<li>Ability to communicate clearly both oral and written.</li>
<li>Ability to effectively represent the Statistical Programming Organization in cross functional teams.</li>
<li>Ability to accurately estimate effort required for project related programming activities.</li>
</ul>
Key Stakeholders&nbsp;
• Directors of Statistics • Data Scientists • Medical Writers • Regulatory Publishers • Clinical Project Managers
 Additional Information 
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​
<ul>
<li>
The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this role at the time&nbsp;of this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on many factors including geographic location, and&nbsp;we&nbsp;may ultimately&nbsp;pay more or less than the posted range. This range may be modified in the&nbsp;future.​
</li>
<li>
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​
</li>
<li>
This job is eligible to participate in our short-term incentive&nbsp;programs.&nbsp;​
</li>
<li>
This job is eligible to participate in our long-term incentive&nbsp;programs​
</li>
</ul>
​
Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount is earned, vested, and&nbsp;determinable.&nbsp;The amount and availability of any bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that are allocable to a particular employee remains in the Company's sole and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be modified at the Company’s sole and absolute discretion, consistent with&nbsp;applicable law.&nbsp;
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.&nbsp;
US &amp; Puerto Rico only - to learn more, visit&nbsp;<a href="https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html" target="_blank">https://www.abbvie.com/join-us/equal-employment-opportunity-employer.ht…</a>
US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
<a href="https://www.abbvie.com/join-us/reasonable-accommodations.html" target="_blank">https://www.abbvie.com/join-us/reasonable-accommodations.html</a>

Senior Manager, Statistical Programming

<h3>Job Description</h3>
Job Description
 Apply now: Software Engineer, location is Hybrid. The start date is ASAP (May 13th) for this permanent position.
 Job Title: Software Engineer Location-Type: Hybrid (3 days onsite Andover, MA / 2 days remote) Start Date Is: ASAP (May 13th) Duration: Permanent Compensation Range: $135,000 $150,000 base + 12% bonus
 Job Description: Join a cross-functional team driving the design and implementation of new features within a clinical systems product, with a heavy focus on C++ development and risk mitigation.
 Day-to-Day Responsibilities:
<ul>
<li>
 Partner with clinical and systems engineers to understand feature requirements
</li>
<li>
 Drive documentation and high-level design discussions
</li>
<li>
 Propose, mature, and implement new features using C++
</li>
<li>
 Identify and mitigate risks throughout development
</li>
<li>
 Pull and analyze data to inform feature development
</li>
<li>
 Debug and investigate field issues
</li>
<li>
 Work independently and proactively with various teams
</li>
</ul>
 Requirements:
<ul>
<li>
 Must-Haves:
<ul>
<li>
 8+ years of experience (staff level)
</li>
<li>
 Strong C++ programming skills
</li>
<li>
 BS in Computer Science or Electrical Engineering
</li>
<li>
 Working knowledge of IEC 62304
</li>
<li>
 Experience with Class II or III medical devices
</li>
<li>
 Proven documentation skills and systems-level thinking
</li>
<li>
 Excellent communication and self-starting attitude
</li>
</ul>
</li>
<li>
 Nice-to-Haves:
<ul>
<li>
 Passion for developing innovative device features
</li>
<li>
 Data analysis for feature development
</li>
<li>
 Interest in system-wide improvements and collaboration
</li>
</ul>
</li>
</ul>

Software Engineer

<h3>Job Description</h3>
Job DescriptionImplementation Manager – Underwriting Systems Location: Boston, MA Hybrid Commute: 3 Days Onsite/2 WFH 6 Months + Contract Top Hourly Rate + Med Benefits
Overview: Our financial services client is seeking an experienced Implementation Manager-Underwriting Systems to support a high-impact, technically complex initiative involving numerous internal and external system integrations. You'll play a key role in identifying integration risks and ensuring seamless execution across systems, vendors, and workstreams. This role will support large-scale, end-to-end initiative focused on new business and underwriting across five life insurance products. Ideal candidates are highly motivated, collaborative, and detail-oriented, with strong planning and documentation skills. This hybrid position is based in Boston and requires the ability to manage processes effectively and influence stakeholders without direct authority. Experience in the life insurance industry is preferred, and familiarity with underwriting is a strong plus.
Key Responsibilities:
<ul>
<li>
Lead planning and execution of system and vendor integrations.
</li>
<li>
Track integration tasks, documentation, and technical artifacts (e.g., APIs).
</li>
<li>
Monitor progress and communicate updates to senior leadership.
</li>
<li>
Collaborate cross-functionally to align on integration requirements.
</li>
<li>
Identify risks and develop mitigation plans.
</li>
<li>
Support technical reviews and vendor coordination.
</li>
<li>Manage implementation implications and changes</li>
<li>Assess impact on servicing models and stakeholders</li>
<li>Coordinate with integration team and Enterprise Technology (ETX) team</li>
<li>Identify and address unmet business needs during implementation</li>
</ul>
Qualifications:
<ul>
<li>
7+ years in systems implementation, preferably within financial services or insurance.
</li>
<li>
Strong understanding of interconnected systems and operational workflows.
</li>
<li>
Skilled in risk analysis, issue resolution, and documentation.
</li>
<li>
Excellent communication and stakeholder management.
</li>
</ul>
Preferred:
<ul>
<li>
Familiarity with life/underwriting systems and terminology.
</li>
<li>
Experience managing multiple priorities in fast-paced environments.
</li>
</ul>
Education: Bachelor’s in Business Management, Information Systems, or equivalent experience. #LI-KK1

Implementation Manager - Underwriting Platform

<h3>Job Description</h3>
Job Description
We are seeking an experienced and motivated IT Operations Specialist to join our growing IT department. This position plays a key role in ensuring seamless day-to-day IT operations, with a focus on helpdesk coordination, process improvement, and internal project advancement. &nbsp;
The ideal candidate is a strong communicator and problem-solver who thrives in both support and strategic environments. You will take ownership of our helpdesk workflow and contribute to evolving our Microsoft 365, Intune, and Entra ID environments. You’ll also help define and document internal IT standards, guides, and policies that shape how our department operates.
 Key Responsibilities
<ul>
<li>Helpdesk Operations</li>
<li>Monitor and coordinate the intake, assignment, and resolution of IT support tickets</li>
<li>Resolve and collaborate with other department members on level 2 and level 3 support tickets</li>
<li>Remediate in-office and hands-on issues within a professional environment</li>
<li>Technical Ownership</li>
<li>Assist in configuration and management of Microsoft 365, Intune, and Entra ID environments</li>
<li>Participate in development and enforcement of endpoint and identity policies</li>
<li>Provide hands-on support for device setup, user onboarding, and system troubleshooting</li>
<li>Documentation &amp; Standards</li>
<li>Create and maintain internal IT documentation and documentation for our IT knowledge base aimed at the entire organization</li>
<li>Contribute to the standardization of IT workflows, procedures, and compliance protocols</li>
<li>Apply change management strategies for internal IT projects</li>
<li>Project Support</li>
<li>Support the IT Director in technical projects and new initiatives</li>
<li>
Collaborate with team members on cross-functional technology improvements
 Qualifications
</li>
<li>2-3+ years of experience in an IT support or systems specialist role</li>
<li>Solid understanding of Microsoft 365, Intune, Entra ID, and the Azure environment</li>
<li>Firm foundation with networking concepts and maintaining networking equipment</li>
<li>Strong communication and documentation skills (technical writing experience a plus)</li>
<li>Ability to work independently, prioritize tasks, and drive results</li>
<li>Comfortable collaborating in and taking a team lead role within a team environment</li>
<li>
Must be a U.S. citizen
 Preferred
</li>
<li>Experience writing IT policies, SOPs, or internal training content</li>
<li>Experience working within a Microsoft Azure cloud-only tenant</li>
<li>Industry certifications (Microsoft Azure, CompTIA , etc.)</li>
<li>Intermediate Microsoft Power Automate flow configuration and execution</li>
<li>Former leadership roles or experience</li>
</ul>
 &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Why Join Us?
<ul>
<li>Gain exposure to modern cloud infrastructure</li>
<li>Work directly with the IT Director and contribute to strategic department growth</li>
<li>Collaborate within a dedicated team environment</li>
<li>Competitive salary, benefits, and opportunities for career advancement</li>
</ul>
Company DescriptionORBIS is an ISO 9001 certified, Veteran Owned Small Business (VOSB) with over 20 years of major Navy Program experience leading, delivering, and managing professional support services for NAVSEA, the Warfare centers and the Navy industrial enterprise. From our beginnings in the submarine program, we have grown to also support other DOD and Federal Government branches and a number of commercial customers. ORBIS provides capabilities encompassing the full DOD lifecycle of acquisition, program management, delivery, modernization, quality, audits and certification. Our CEO, Guy Mossman, has a long history with the submarine program and before starting ORBIS was the Executive Director for PEO SUBs. Unique for a small business and always part of the company vision, we operate a research and development laboratory in Charleston, SC, focused on Automated Test Equipment and related technologies. We leverage our extensive portfolio of engineering and technical support tasks to provide innovative, cost-effective, and on-time solutions that exceed the requirements of Government and Commercial customers. 
<h3>Company Description</h3>
ORBIS is an ISO 9001 certified, Veteran Owned Small Business (VOSB) with over 20 years of major Navy Program experience leading, delivering, and managing professional support services for NAVSEA, the Warfare centers and the Navy industrial enterprise. From our beginnings in the submarine program, we have grown to also support other DOD and Federal Government branches and a number of commercial customers. ORBIS provides capabilities encompassing the full DOD lifecycle of acquisition, program management, delivery, modernization, quality, audits and certification. Our CEO, Guy Mossman, has a long history with the submarine program and before starting ORBIS was the Executive Director for PEO SUBs. Unique for a small business and always part of the company vision, we operate a research and development laboratory in Charleston, SC, focused on Automated Test Equipment and related technologies. We leverage our extensive portfolio of engineering and technical support tasks to provide innovative, cost-effective, and on-time solutions that exceed the requirements of Government and Commercial customers.

IT Operations Specialist

<h3>Job Description</h3>
Job DescriptionNanobiosym is an innovative, high-tech company that is developing novel technologies at the nexus of physics, nanotechnology, and biomedicine. Founded by MIT/Harvard alum and located in Cambridge, Massachusetts, Nanobiosym was awarded the first X-Prize to be given for healthcare.The Compliance Engineer is responsible for the organization and the coordination of processes pertaining to regulatory compliance and quality systems to ensure regulatory requirements for complianceDUTIES
<ul>
<li>Collaborate with team members and management to develop and improve injection molded and assembled products and processing thru numerous manufacturing steps.</li>
<li>Aid in Coordinating a production and Engineering Team in a variety of manufacturing processes.</li>
<li>Develop and Implement new processes including DOE, IQ, OQ, PQ</li>
<li>Able to implement TAQ time analysis, life flow studies, and improvement plans in a ISO 13485 environment</li>
<li>Perform root cause analysis and help develop corrective actions.</li>
<li>Develop and assist in the process and product monitoring, including the creation and documentation of validation protocols that comply with FDA regulations.</li>
<li>Provide troubleshooting focus and direction for the team with details of root cause analysis.</li>
<li>Utilizes DRM/COS/Lean principles to develop creative, thorough and practical technical solutions. </li>
<li>This is a hands-on leadership position in a growing organization and an opportunity which will grow rapidly.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Bachelor's degree is required in an Engineering - mechanical, polymer or material science discipline</li>
<li>Plastic products understanding &amp; Injection Molding Experience Strongly preferred</li>
<li>Minitab and PFEMA Experience, defab</li>
<li>8-15 years of experience in diverse technical, materials, manufacturing and process design</li>
<li>Experience in statistical analysis and statistical process control</li>
<li>Recent experience with an FDA regulated (21 CFR 820) and/or ISO 13485 environment</li>
</ul>
PERSONAL QUALITIES
<ul>
<li>You have leadership skills to enhance team dynamics</li>
<li>You are passionate about new product development, healthcare, and mobile technology</li>
<li>You are methodical, detail oriented, well organized and effective at time management</li>
<li>You are a self-starter</li>
<li>You have good interpersonal, verbal communication, and documentation skills</li>
<li>You can function well in a challenging and fast-paced environment</li>
<li>You are enthusiastic and positive, with strong skills in the areas of dependability, flexibility, and maturity</li>
</ul>
 Job Posted by ApplicantPro

Compliance Engineer

<h3>Job Description</h3>
Job Description
About Vision: Vision Government Solutions is a leading high-tech Government Technology firm providing cutting-edge software and services to the public sector. Through our efforts, local communities have the funding needed to maintain roads, schools and emergency services. Our organization is quickly ramping up for growth, and we are looking for people to join our teams to help us do that successfully.
About the Role:&nbsp;The CAMA Software Support Specialist’s primary duty is to provide day-to-day software and database support to our growing customer base, applying troubleshooting and analysis techniques and procedures to resolve those questions. The Vision Customer Support team works with our customers to troubleshoot and resolve questions related to our CAMA software. This requires knowledge of Vision’s proprietary CAMA software and the appraisal process, including the differences in nuance from municipality to municipality as well as the consistent exercise of discretion and judgment for each separate support transaction and the Specialist’s workload of support cases.
The Customer Support team is the face of Vision for our customers and plays a critical role in their continued happiness using our products. We are looking for highly motivated individuals with a demonstrated capacity to learn technical concepts and a positive attitude to join our team. The goal of this role is to ensure that Vision customers rave about our software products, and the quality of the support they receive in using them. Customer satisfaction is critical to our success; it’s that simple.
Key roles &amp; responsibilities include: • Working directly with customers to answer all software questions and ensure complete resolution of software issues • Serving as the “voice of the customer,” advocating internally to drive the product roadmap in a way that will be most beneficial to our customers • Focusing on team processes to become increasingly more efficient in day-to-day activities • Partnering with newly implemented or upgraded customers to ensure they have a smooth transition • Aligning with internal teams on company strategy, working with strategic customers to help Vision meet its goals
The ideal candidate for this role will have:
<ul>
<li>Experience troubleshooting software application issues, and the ability to think critically under pressure</li>
<li>Excellent written and oral communication skills. The ideal candidate can communicate technical concepts in a way that is easily understood by all parties</li>
<li>A strong sense of urgency and the ability to take on multiple tasks at once and prioritize the most critical</li>
<li>Customer empathy and a passion for helping customers, refusing to give up until the customer is happy</li>
<li>A highly positive attitude, and a desire to work in a fast-paced, collaborative environment</li>
<li>An organized, detail-oriented approach to work</li>
<li>A proven ability to learn additional technical concepts – knowledge of SQL, Salesforce, JIRA, and Microsoft Office Suite is a plus</li>
<li>This is a Telecommute/Remote position</li>
</ul>
Benefits include: Medical, dental and vision insurance as well as 401k match
Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may be just the right candidate.
Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Vision Government Solutions maintains a drug-free workplace.
Equal Employment Opportunity
Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and Veteran status.
Vision Government Solutions maintains a drug-free workplace.
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a5r8HOQXoa

Software Support Specialist

<h3>Job Description</h3>
Job Description

Systems Support Analyst
Job Description:
The Systems Support Analyst will provide frontline technical support for all staff. The technology environment is Microsoft-based, including Windows 11 and Office 365. Our client has engaged a managed service provider for escalated support, core infrastructure management, and cybersecurity services. If the Systems Support Analyst requires assistance with remediation of an issue, the managed service provider can be engaged.
 As the company continues to grow, there are excellent opportunities to learn new skills such as project management, cybersecurity, business intelligence, data governance, and advanced Microsoft cloud services administration and support. The role will also be directly engaged in a pipeline of technology-oriented projects and initiatives.
 An exceptional customer service mentality is critical to this role. Strong accountability, analytical, organizational, communication, and collaboration skills are a must. Candidates must have the ability to self-manage, operate independently, and adapt to new situations as they arise.
 This role will require being on-site. This role supports staff both in the corporate office and satellite locations.
 The role reports directly to the IT &amp; Security Manager.
Primary Responsibilities:
<ul>
<li>Quickly and professionally respond to technical support requests</li>
<li>Provide primary support for business technologies, including laptops, desktops, mobile devices, Microsoft O365, printers, network and wireless connectivity, and video conferencing</li>
<li>Coordinate with the managed service provider for escalated support</li>
<li>Collaborate with the managed service provider to ensure high-quality support</li>
<li>Document, track, and monitor progress on issues to ensure timely resolution on current tickets and to reduce/eliminate future incidents</li>
<li>Assist with the staff on/offboarding processes</li>
<li>Maintain a standard laptop build and deployment process</li>
<li>Provide on-site support for alerts and tickets generated by the managed service provider</li>
<li>Maintain an asset inventory of all technology equipment and accessories</li>
<li>Provide support for video conference systems and services</li>
<li>Investigate and propose new technologies and techniques for both hardware and software to improve customer efficiency, security, and productivity</li>
<li>Perform monthly issue and ticket reviews with the managed service provider</li>
<li>Participate with extended support hours when necessary</li>
</ul>
Knowledge and Skills Required:
<ul>
<li>Proficient in Microsoft technologies, including Windows 11 and Office 365 applications</li>
</ul>
<ul>
<li>Possess and maintain a service-oriented philosophy</li>
<li>Good organization, communication, collaboration, and problem-solving skills</li>
<li>Ability to quickly learn and understand the business functions and needs</li>
<li>Knowledge of MAC OS, iOS, Android, and mobile technologies</li>
<li>Ability to work independently without intensive oversight – must be a go-getter and take initiative regularly, finding ways to avoid problems proactively rather than just fixing them after the fact</li>
<li>Emphasis on the sharing of knowledge through good communications, peer training, and written documentation</li>
<li>Strong interpersonal skills</li>
<li>FortiGate knowledge is a plus</li>
<li>Logitech and/or Crestron A/V knowledge is a plus</li>
</ul>
Experience:
Bachelor's Degree and/or other intermediate/advanced Microsoft Certifications preferred

Systems Support Analyst

<h3>Job Description</h3>
Job DescriptionStatement of Duties
The Public Safety for All (PSFA) Project Manager is a time limited position to coordinate the City’s review and adoption of recommendations set forth by the PSFA Task Force, Civilian Oversight Task Force, and Anti-Violence Working Group. For several years, these three working groups have taken part in an extensive community process regarding the future vision for public safety in Somerville. In early 2025, these efforts will culminate in formal recommendations released to the public. The implications of these recommendations will require extensive coordination and reimagining City systems across many departments: Police, Fire, Emergency Management, Health and Human Services, Racial and Social Justice, Communications and Community Engagement, Human Resources, Law, Finance, SomerStat and many more.
The role of the PSFA Project Manager is to lead the process of reviewing recommendations, vetting them in terms of logistics and necessary resources, creating work plans for adoption of approved changes, and then coordinating tasks across appropriate departments. The PSFA Project Manager will report directly to the Mayor’s Office, and will work closely with other department heads and staff, particularly the Director of Racial and Social Justice.
Essential Functions:
The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
<ul>
<li>Review and extensively vet the results of the PSFA Task Force, Civilian Oversight Task Force, and Anti-Violence Working Group.</li>
<li>Interview important stakeholders across City departments and partners to understand barriers, opportunities to promote equity, resource requirements, and other factors in adopting recommendations</li>
<li>Synthesize recommendations, funding requests, and policy questions for the Mayor’s approval.</li>
<li>Create workplans for different recommendation areas with clearly defined roles and responsibilities for City staff.</li>
<li>Assist relevant departments in projecting resources needed, including proposed budgets and staffing.</li>
<li>Convene interdepartmental working groups and coordinate communication in cross cutting efforts.</li>
<li>Track and report on progress and outcomes to the Mayor’s Office and other internal stakeholders.</li>
<li>Prepare information on progress for the general public and external stakeholders, and collaborate on presentations to the public as necessary.</li>
<li>Research best practices and analyze data around public safety recommendations.</li>
<li>Develop innovative strategies and policies to ensure equity throughout.</li>
<li>Search out and consult external expertise when needed.</li>
<li>Work with the Grants Administration team to look for funding opportunities for relevant work.</li>
<li>Other job duties as assigned.</li>
</ul>
Recommended Minimum Qualifications
Education and Experience: Experience in driving equity work in large, complicated systems is critical for success in this position. Master’s Degree in public administration, project management, criminal justice, public health, social work, or related field and three (3) years’ experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
Knowledge, Abilities and Skill
Knowledge: Knowledge of racial and social justice programs and strategies, project management, public safety and criminal justice systems, emergency management, public health, policy and program development, community engagement, and related topics.
Abilities: Ability to synthesize data and guidance, ability to organize colleagues and systems, ability to communicate effectively on complicated subjects both orally and in writing with municipal colleagues, state and federal agencies, and the general public. This role requires a strategic thinker with the ability to translate recommendations into actionable workplans, and someone with a sense of humor and resilience in the face of disagreement or conflict.
Skill: Skill in facilitating meetings, creative problem solving, designing and implementing complex work plans for interdepartmental and interdisciplinary projects, and public presentations is required. Multilingual in Spanish, Portuguese, Haitian Creole, or Nepali highly preferred.
Work Environment
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours in response to attend evening meetings or complete work assignments.
Physical and Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.
Physical Skills
Minimal physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. Work requires some agility such as moving in or about construction sites or over rough terrain. There may also be some occasional lifting of objects such as office equipment or photocopy paper (up to 30lbs.).
Motor Skills
Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone, personal computer and/or most other office equipment including word processing, filing and sorting of papers.
Visual Skills
Visual demands require constantly reading documents for general understanding and analytical purposes. Hours: Full-Time Salary: $82,806.06, plus benefits Union: Non-Union FLSA: Exempt Date Posted:&nbsp;February 4th, 2025
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The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. 
Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request. Persons with disabilities who need auxiliary aids and services for effective communication (i.e., CART, ASL), written materials in alternative formats, or reasonable modifications in policies and procedures in order to access the programs, activities, and meetings of the City of Somerville should please contact Adrienne Pomeroy at 617-625-6600 x 2059 or <a href="mailto:apomeroy@somervillema.gov" target="_blank">apomeroy@somervillema.gov</a>.
Pre-Employment Requirements for All Employees:
<ul>
<li>MA Criminal Offender Record Information (CORI) clearance</li>
<li>Completion of Conflict-of-Interest Law Education training for municipal employees</li>
</ul>
Overview of Total Rewards:
<ul>
<li>4 weeks annual vacation for non-union positions. Union positions vary by contract. Please note, police officers are members of the SPEA union.</li>
<li>Medical insurance through the Group Insurance Commission (GIC) - 80% of premium costs paid by City</li>
<li>Dental coverage low and high plans through Cigna</li>
<li>Vision care through Vision Service Plan (VSP)</li>
<li>Long term disability through Sun Life</li>
<li>Group and voluntary life insurance through Boston Mutual</li>
<li>Health Care and Dependent Care flexible spending through Benefit Strategies</li>
<li>Deferred compensation plans through a choice of three vendors</li>
<li>Free, confidential services through the Employee Assistance Program (EAP) provided by E4Health</li>
<li>Annual cancer screening &amp; wellness release</li>
<li>Somerville Retirement Pension System</li>
<li>Tuition reimbursement</li>
<li>MBTA pass program</li>
<li>FREE Blue Bikes membership</li>
<li>Eligible employer for the Public Service Loan Forgiveness Program (PSLF)</li>
</ul>
Benefits listed are for benefits-eligible positions and the above information is meant to be a general overview of the benefit programs offered by the City of Somerville and not a binding contract.
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Public Safety for All Project Manager

<h3>Job Description</h3>
Job Description
Lantana Consulting Group provides services and software for standards-based health-information exchange. We have established ourselves as a trusted leader in the industry with two decades of expertise in developing and deploying technical specifications and interoperability solutions. As a rapidly growing distributed, employee-owned company, we hire exceptional talent nationwide and offer flexible remote work arrangements. We take pride in our mission to improve public health and quality of care and to advance research.
 
Primary purpose: Supports the project team with communications, meetings, status reports, and stakeholder engagement. Works closely with a federal-government client in a fast-paced environment; ensures compliance with regulatory requirements and reporting standards. Supports rapid-response communications, maintains records for transparency, and collaborates with the team to ensure efficient project execution. Works independently on routine tasks and seeks guidance for complex projects.
 
A successful candidate will do the following:
<ul>
<li>Ensure clear and timely communication with clients, stakeholders, and team members to align on the project's progress and changes</li>
<li>Draft, edit, and proofread content for internal and external distribution</li>
<li>Triage inquiries and respond promptly to maintain positive relationships with stakeholders</li>
<li>Manage email communications and support rapid-response efforts</li>
<li>Coordinate meetings, prepare meeting materials, and draft talking points</li>
<li>Transcribe and compose clear meeting minutes that capture key decisions and action items</li>
<li>Maintain records, communication logs, and versions of documents in compliance with federal laws and policies</li>
<li>Help plan and implement project to fulfill project scope, goals, and deliverables</li>
</ul>
Required qualifications:
<ul>
<li>Bachelor's degree in Business or related field</li>
<li>Four or more years of Project Coordination or other relevant experience</li>
<li>Proficiency with Microsoft 365, particularly Word, PowerPoint, Excel, Outlook, and SharePoint</li>
<li>Demonstrated ability to work effectively in a distributed, team-oriented, and collaborative environment with federal partners and other federal contractors</li>
<li>Strong organizational skills and attention to detail</li>
<li>Strong verbal and written communication skills</li>
<li>Experience adapting communication styles to various audiences</li>
<li>Experience with government contracts or programs</li>
<li>Ability thrive in a fast-paced environment</li>
<li>Ability to successfully complete and maintain a favorably adjudicated Level 5 Public Trust background investigation</li>
</ul>
 
Preferred qualifications:
<ul>
<li>Background in public health, healthcare IT, and/or health standards such as FHIR</li>
<li>Familiarity with federal reporting and compliance processes</li>
<li>Experience working directly or on contract for Centers for Disease Control and Prevention (CDC) and/or Centers for Medicare &amp; Medicaid Services (CMS)</li>
<li>Experience in a role heavily focused on communications</li>
<li>Project Management Professional (PMP) or other related certifications</li>
</ul>
Additional information:
<ul>
<li>We are a remote organization, but we prioritize in-person collaboration during key events such as our annual company meeting.</li>
<li>We are an equal-opportunity employer. All qualified applicants for current openings will be considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.</li>
<li>For this position, the candidate must reside in the United States.</li>
</ul>
 
Compensation details: 65000-80000 Yearly Salary
 
PI3b9bf5697f22-25405-37422574

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