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<h3>Job Description</h3>
Job Description
The Sr. Application Developer will have extensive experience in MRI software and knowledge of accounting procedures and commercial real estate software systems. They possess strong Excel and SQL skills and extensive experience utilizing MRI’s custom toolkit. This role will be responsible for developing new functionality, customizing existing features and implementation of MRI’s native capabilities to better support our property management operations. This role will also often work directly with business users to design, review, develop and integrate new technologies into our existing suite of financial applications. As a result, it requires excellent customer service skills and the capability to translate business needs to functional and technical requirements. This is a full-time position, and remote candidates will be considered.
Responsibilities:
<ul>
<li>Leading technical efforts to develop, implement and deliver new functionality within existing applications or new business systems, while maintaining a high level of professionalism.</li>
<li>Developing new functionality within MRI using MRI’s custom development tools. This includes integration methods with other applications used by the company. </li>
<li>Collaborate with stakeholders to gather business requirements and translate them into technical specifications within the MRI platform.</li>
<li>Research native MRI functionality to determine implementation efforts, develop a strong understanding of how it works and assist in determining the value to the business. </li>
<li>Works directly with business users and outside contractors to translate business requirements into a development life cycle to ensure alignment with project plan.</li>
<li>Works closely with IT department team members to resolve system incidents and escalated problems when necessary.</li>
<li>Participates in system testing as part of new implementations, upgrades, and developments.</li>
<li>Proactively communicates updates on project-based developments. Appropriately escalates timing issues and potential risks to management when necessary.</li>
<li>Provides support including, but not limited to, the following:</li>
<ul>
<li>Performs Tier III level escalated support tickets all assigned applications.</li>
<li>Troubleshoot and resolve integrations between MRI and other applications, communicates integration data errors, and escalates issues as needed.</li>
<li>Performs data exports and imports for assigned applications including SQL queries for ad-hoc data requests when necessary.</li>
</ul>
<li>Collaborates with business functions to develop instructional materials or any other resources that can be utilized for training purposes.</li>
<li>Conducts in-person and virtual training on technical topics as needed.</li>
<li>Keeps internal support and technical documentation current.</li>
<li>Applies knowledge and best practices in all scenarios, maintaining software and company standards.</li>
</ul>
Provides coverage for Tier I level MRI support requests as needed when team members are out of the office
Requirements
Qualifications &amp; Skills:
<ul>
<li>Excellent Excel and SQL skills.</li>
<li>Excellent technical skills within MRI Software.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong general technical skills and aptitude.</li>
<li>Knowledge of basic accounting principles.</li>
<li>Ability to prioritize tasks and to escalate them when appropriate.</li>
<li>Excellent customer service and people skills.</li>
<li>Excellent time management skills with a proven ability to meet deadlines.</li>
<li>Excellent communication skills including written, verbal, and presentation skills.</li>
<li>Ability to translate technical concepts for non-technical users.</li>
<li>Ability to write professional emails and training materials.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Self-motivated while also able to take direction and work well as part of a team.</li>
<li>Ability to function well in a fast-paced and dynamic environment.</li>
<li>Proficient with Microsoft Office Suite.</li>
</ul>
Professional Experience:
<ul>
<li>Prior hands-on MRI Software experience within a commercial real estate environment required. </li>
<li>Prior experience working with SQL required. </li>
<li>Minimum 5 years prior experience in a technical customer support position. A focus on applications preferred, a focus on accounting, financial, or banking applications a plus.</li>
<li>Prior experience working with accounting concepts and principles a plus.</li>
</ul>
Education/Certifications:
<ul>
<li>Prior completion of certain MRI training courses strongly recommended.</li>
<li>Associate’s or bachelor’s degree in Computer Science, Accounting, or related field preferred. </li>
<li>Appropriate certification(s) in lieu of the above degrees will be considered.</li>
<li>ITIL Foundation Certification a plus.</li>
</ul>
About WS Development
About WS Development
Massachusetts-based WS Development is a mixed-use developer with a singular mission: creating places people want to be. With an approach that values art, science, innovation and, above all else, people, WS strives to engage each community it serves with best-in-class experiences, designed with our customers, tenants and partners in mind. Established in 1990, WS is one of few vertically-integrated real estate companies that conceptualizes, owns, operates and leases more than 100 properties that range from cutting-edge urban spaces to lifestyle and community centers. With over 22 million square feet of existing space and an additional nine million square feet under development, it is one of the largest privately-owned development firms in the country.
WS is where great ideas and great people come together to design, build, and operate some of the best loved real estate projects in the country. We live at the intersection of entrepreneurship and establishment. We have the infrastructure of decades supporting a culture of free-thinking excellence.
We expect every WS employee to feel welcomed and valued irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, marital status, parental status, cultural background, and life experiences. Or for any other reason.

Senior Application Developer

<h3>Job Description</h3>
Job Description
Location: Springfield, MA, Hybrid (3 days onsite per week) 
We are seeking a Technical Delivery Lead with strong Java development expertise and a proven track record in leading development teams to deliver full-stack applications. This role is ideal for someone who thrives in a collaborative environment, can operate independently, and has a passion for building scalable, enterprise-grade solutions using modern Java technologies.
Key Responsibilities:
<ul>
<li>
Lead and coordinate cross-functional development teams through the full SDLC, from planning and execution to deployment and support.
</li>
<li>
Collaborate closely with business stakeholders, QA leads, and technical teams to ensure alignment and delivery of project goals.
</li>
<li>
Manage and support a portfolio of applications, ensuring timely development, testing, and deployment.
</li>
<li>
Drive high-quality, sustainable, and cost-effective technical solutions that are scalable and adaptable to future needs.
</li>
<li>
Write production-grade Java code using Spring and Spring Boot.
</li>
<li>
Design and develop microservices, APIs, and web services as part of distributed systems.
</li>
<li>
Oversee CI/CD pipelines and deployment processes, including code reviews and production releases via Kubernetes (AWS EKS).
</li>
<li>
Provide off-hours support as required.
</li>
</ul>
Required Qualifications:
<ul>
<li>
10+ years of experience in software development and engineering.
</li>
<li>
Proven ability to work independently and in small to mid-sized development teams.
</li>
<li>
Strong proficiency in Java, Spring, and Spring Boot frameworks.
</li>
<li>
Hands-on experience with:
<ul>
<li>
Maven and dependency management
</li>
<li>
RESTful API and microservices development
</li>
<li>
Docker, Kubernetes, and AWS Elastic Kubernetes Service (EKS)
</li>
<li>
CI/CD tools and practices
</li>
<li>
JavaScript and front-end frameworks
</li>
</ul>
</li>
<li>
Solid understanding of Agile methodologies, DevOps practices, and SDLC governance.
</li>
<li>
Experience with the Atlassian suite (JIRA, Confluence).
</li>
<li>
Familiarity with legacy technologies such as Struts 2, JSP, Java 6, AJAX, HTML, XML, and IBM DB2.
</li>
</ul>
Preferred Qualifications:
<ul>
<li>
Experience designing and delivering complex investment or data management solutions.
</li>
<li>
Working knowledge of OAuth 2.0 and microservice security best practices.
</li>
</ul>

Project Specialist - Java

<h3>Job Description</h3>
Job Description
Head of Business Intelligence &amp; Analytics, Rare Portfolio
We are looking for a Head of Business Intelligence &amp; Analytics who will play a key role in the commercialization of Empaveli. They will be accountable for leading the insights and analytics function and partnering closely U.S. leadership to influence strategies based on integrated and actionable insights from key customer/stakeholder groups. The ideal candidate should have experience leading an insights and analytics function within a commercial biotech or pharmaceutical company. The incumbent will report into the Vice President of Commercial Strategy and Operations and will serve as a key member of the systemic leadership team to drive insights and market knowledge that will be the foundation for commercialization of Empaveli across indications.
Key Responsibilities:
<ul>
<li>Lead insights, analytics, and field operations for the Rare Portfolio supporting commercialization of Empaveli in Hematology and Nephrology (market research, secondary analytics, competitive intelligence, data operations, sales operations).</li>
<li>Design the insights and analytics plans to best meet the needs of the Rare Portfolio – lead budget planning, identification of data and insights sources, and resourcing.</li>
<li>Act as a thought leader, providing strategic consulting and market perspective to key business stakeholders on strategies, opportunities, and risks.</li>
<li>Lead launch performance reviews internally and be the insights/analytics representative on cross-functional leadership forums. Manage monthly and quarterly business reviews with U.S. and executive leadership.</li>
<li>Track brand performance and support execution cross-functionally across sales, marketing, patient services, medical, market access.</li>
<li>Lead annual Brand Planning Situation Analysis – compile the most recent and more relevant market and performance insights to lay the groundwork for annual brand planning.</li>
<li>Partner with forecasting to ensure demand estimates, timelines, risks and opportunities and accurately identified and aligned with market insights and performance.</li>
<li>Manage commercial data in collaboration with business partners ensuring accuracy and speed in tracking and reporting performance. Build KPIs and dashboards to monitor performance, trends, and cross-functional execution.</li>
<li>Manage commercial field operations for Empaveli including territory alignments, targeting, design and implementation of incentive compensation plans, account profiling, and CRM build.</li>
<li>Manage insights projects – market research, secondary data analytics, commercial assessments, competitive intelligence – and ensure input into brand strategies, field execution, and forecasting.</li>
<li>Partner with patient services, trade-distribution and marketing to evaluate the distribution model, patient services program, and the go-to-market field model for the brand.</li>
<li>Lead pipeline commercial assessments for Systemic franchise and create business cases for new opportunities for current brands or new assets. Collaborate closely with portfolio strategy, NPP, and BD.</li>
</ul>
Qualifications:
<ul>
<li>Scientific degree required (business, biology, or medicine-related degree preferred). Advanced Degree (MBA, PhD, PharmD) preferred.</li>
<li>10+ years of progressive experience in a market insights, analytics, or business intelligence role in the biopharma industry (client-side experience preferred).</li>
<li>Must Haves:
<ul>
<li>Demonstrated success in managing a team of insights and analytics professionals and external vendors.</li>
<li>Ability to identify the right approach to any business question and translate analyses into actionable insights.</li>
<li>Strong attention to detail and commitment to the accuracy and quality of data/insights.</li>
<li>Excellent problem-solving, project management, communication, and leadership management skills.</li>
<li>Work effectively with various functional partners to build consensus. Ability to influence without authority.</li>
<li>Proven ability to engage with business unit and executive leadership.</li>
</ul>
</li>
<li>Preferred:
<ul>
<li>Hematology / Nephrology experience</li>
<li>Rare disease launch experience</li>
</ul>
</li>
</ul>
Employment:
<ul>
<li>Full-Time Regular</li>
<li>Domestic and international travel will be required in this role (up to 25%)</li>
</ul>
Benefits and Perks:
Apellis offers a comprehensive benefits package, including a 401(k) plan with company match, inclusive family building benefits, flexible time off, summer and winter shutdowns, paid family leave, disability and life insurance, and more! Visit <a href="https://apellis.com/careers/benefits/" target="_blank">https://apellis.com/careers/benefits/</a> to learn more. 
Company Background:
Apellis Pharmaceuticals, Inc. is a global biopharmaceutical company that combines courageous science and compassion to develop life-changing therapies for some of the most challenging diseases patients face. We ushered in the first new class of complement medicine in 15 years and now have two approved medicines targeting C3. These include the first and only therapy for geographic atrophy, a leading cause of blindness around the world. With nearly a dozen clinical and pre-clinical programs underway, we believe we have only begun to unlock the potential of targeting C3 across many serious diseases.
For more information, please visit <a href="http://apellis.com" target="_blank">http://apellis.com</a> or follow us on Twitter and LinkedIn

EEO Statement:
Apellis is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Apellis strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, marital status, AIDS/HIV status, smoker/nonsmoker, and occupational pneumoconiosis or any other characteristic protected under applicable federal, state or local law.
For San Francisco postings: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Head of Business Intelligence & Analytics, Rare Portfolio

<h3>Job Description</h3>
Job Description
Quality Technician Taunton, MA Up to $22 per hour depending on experience
Job Purpose: The Quality Technician is responsible for ensuring adherence to Good Manufacturing Practices (GMP), food safety standards, Safe Quality Food (SQF) protocols, and product quality. This role provides technical support and resources to the Production and Sanitation teams on the assigned shift, while maintaining a strong focus on promoting food safety and process quality compliance.
Key Responsibilities oof the&nbsp;Quality Technician
<ul>
<li>Provide direct support to Production and Sanitation teams during the assigned shift.</li>
<li>Monitor, verify, and document compliance with SOPs relating to product quality, food safety, and sanitation standards.</li>
<li>Communicate and reinforce product safety and quality standards to all company personnel.</li>
<li>Assist in coordinating quality and food safety-related activities, including process controls and testing.</li>
<li>Conduct regular audits of sanitation processes and overall work quality.</li>
<li>Ensure that all Quality Control (QC) instruments, such as water meters, scales, thermometers, metal detectors, and gas analyzers, are properly calibrated and up to date.</li>
<li>Oversee key production systems, including sample plans, hold/release processes, code rotation, and other controls to identify and resolve potential issues.</li>
<li>Lead microbiological, chemical, and sensory sampling of final products.</li>
<li>Take on additional responsibilities as needed to support the quality and safety objectives of the plant.</li>
</ul>
Requirements of the&nbsp;Quality Technician
<ul>
<li>Minimum of a High School Diploma, with strong Science and Math aptitude.</li>
<li>Ability to assess situations effectively and develop practical solutions.</li>
<li>Proficiency in computer skills is preferred.</li>
<li>Quick learner with a strong understanding of food safety and microbiology.</li>
<li>Exceptional attention to detail and organizational skills.</li>
<li>Excellent attendance record.</li>
<li>Ability to adapt to changing demands and priorities in a fast-paced, dynamic environment.</li>
<li>Strong team player with excellent communication skills.</li>
<li>Flexibility in scheduling based on plant operations needs.</li>
</ul>
This role offers a dynamic work environment where attention to detail and the ability to adapt to changing priorities are key to success. If you’re a proactive and reliable individual with a commitment to food safety and quality
Company DescriptionGreenKiss Staffing Solutions, Inc. brings over 30 years of industry expertise to the forefront of nationwide recruiting. Our team of dedicated talent acquisition specialists delivers customized staffing solutions, including contract, contract-to-hire, on-site managed services, and direct professional placements. We specialize in sourcing top-tier talent for manufacturing and regulatory environments, ensuring each candidate aligns seamlessly with your organizational needs. At GreenKiss, we don’t just fill roles — we build strong, lasting partnerships by delivering the right people at the right time 
<h3>Company Description</h3>
GreenKiss Staffing Solutions, Inc. brings over 30 years of industry expertise to the forefront of nationwide recruiting. Our team of dedicated talent acquisition specialists delivers customized staffing solutions, including contract, contract-to-hire, on-site managed services, and direct professional placements. We specialize in sourcing top-tier talent for manufacturing and regulatory environments, ensuring each candidate aligns seamlessly with your organizational needs. At GreenKiss, we don’t just fill roles — we build strong, lasting partnerships by delivering the right people at the right time

Quality Technician

<h3>Job Description</h3>
Job Description
Wecare Medical Specialty Group is a forward-thinking provider of comprehensive specialty medical services. We integrate compassionate care with cutting-edge technology to deliver superior outcomes for our patients. As we expand our digital health capabilities, we are investing in mobile-first solutions that empower both patients and clinicians. Join a mission-driven team committed to innovation in healthcare.
Position Summary
We are looking for an experienced Remote iOS Developer to lead the design, development, and maintenance of iOS applications that support our clinical services and patient engagement initiatives. The ideal candidate will have a strong background in mobile app development, a passion for clean and intuitive user interfaces, and experience working in regulated environments such as healthcare.
This is a fully remote role. Applicants must reside in the United States and be legally authorized to work in the U.S. (U.S. citizenship or valid work permit is required). Sponsorship is not available for this position.
Key Responsibilities
Design, build, and maintain advanced applications for the iOS platform using Swift and SwiftUI.
Collaborate with product managers, designers, and backend developers to deliver high-quality mobile solutions.
Translate wireframes, mockups, and user stories into functional, high-performance mobile experiences.
Integrate with RESTful APIs and third-party services, including EHR/EMR platforms and healthcare APIs.
Optimize applications for performance, scalability, and reliability across multiple iOS devices and versions.
Implement secure coding practices and ensure compliance with HIPAA and other healthcare data regulations.
Conduct code reviews, write unit/integration tests, and participate in agile development practices.
Monitor app performance using analytics and crash reporting tools, and iterate based on user feedback.
Stay up to date with Apples mobile development ecosystem, SDKs, and industry trends.
Required Qualifications
U.S. citizenship or valid U.S. work authorization (Green Card or other valid permit).
Bachelors degree in Computer Science, Software Engineering, or related field (or equivalent experience).
3+ years of professional experience developing iOS applications.
Proficiency in Swift and SwiftUI; familiarity with Objective-C is a plus.
Solid understanding of mobile design patterns (MVC, MVVM, Clean Architecture).
Experience consuming REST APIs and working with JSON data.
Knowledge of Apples Human Interface Guidelines and accessibility standards.
Familiarity with version control (Git) and CI/CD tools (e.g., Bitrise, Jenkins, GitHub Actions).
Experience publishing apps to the App Store and managing provisioning profiles and certificates.
Strong debugging and problem-solving skills with an attention to detail.
Preferred Qualifications
Experience working in healthcare or other regulated industries.
Understanding of HIPAA compliance and secure data handling in mobile apps.
Experience with HealthKit, CareKit, or FHIR-based APIs.
Familiarity with cloud backend solutions (Firebase, AWS Amplify, etc.).
Exposure to cross-platform frameworks like React Native or Flutter is a plus but not required.
Contributions to open-source projects or personal app portfolio on GitHub or the App Store.

iOS Developer

<h3>Job Description</h3>
Job Description
Family owned and operated, Bake’n Joy Foods, Inc. is a leading manufacturer of top-quality bakery products that began over eighty years ago in 1941. We manufacture a variety of products for professional bakers including frozen scoop batters, predeposited muffin, cornbread, loaf cakes and Boston Coffee Cakes, mixes as well as an expanding line of fully baked items such as coffee cakes, loaf cakes and more. We remain committed to providing top quality products, service, and value to our customers.
**********STAFFING AGENCIES AND RECRUITING FIRMS - PLEASE DO NOT CONTACT BAKE'N JOY FOR THIS ROLE**********
 
EDI Analyst (Customer Service Sales Support)
<ul>
<li>Classification: 
<ol>
<li>Exempt</li>
</ol>
</li>
<li>Salary Grade/Level: 
<ol>
<li>Level: </li>
<li>Pay Band: </li>
</ol>
</li>
<li>Reports To: 
<ol>
<li>Customer Service Manager</li>
</ol>
</li>
<li>JD Review Date: </li>
</ul>

Job Summary/Objective
The EDI Analyst plays a critical role in ensuring accurate, efficient, and timely electronic order processing while supporting the broader needs of the Customer Service team and advancing key data and system processes. This position is responsible for overseeing all EDI-related activity across a diverse customer base, serving as the subject matter expert and point of contact for our internal teams and external partners. In addition to EDI management, the role supports essential order processing functions, maintains customer and pricing data integrity within the ERP system, and helps lead initiatives that improve systems, processes, and documentation. As a cross-functional contributor, this individual will work closely with IT, Sales, Finance, and Customer Service leadership to enhance operational effectiveness, accuracy, and service quality.
Essential Functions
<ul>
<li>EDI Administration (50%)
<ul>
<li>Monitor and manage inbound and outbound EDI documents including purchase orders (850), order revisions (850R), confirmations (855), invoices (810), advance ship notices (856) and credits (812).</li>
<li>Collaborate with IT and third party EDI providers to troubleshoot and resolve EDI transmission errors in a timely manner.</li>
<li>Set up new customer EDI trading partners and test transactions before go-live.
<ul>
<li>Setting up ERP (JD Edwards) UDC tables.</li>
</ul>
</li>
<li>Understanding of EDI fields needed for customer specific EDI mapping requirements and documentation.</li>
<li>Serve as primary liaison for internal teams (Customer Service, Finance, Sales, Sales Operations, IT) on EDI-related topics.</li>
<li>Reconcile daily EDI order feeds against internal ERP entries (Oracle JDE).</li>
</ul>
</li>
<li>EDI Process Improvement and Documentation (10%)
<ul>
<li>Document standard operating procedures (SOPs) related to EDI order management.</li>
<li>Recommend and help implement process improvements to enhance EDI accuracy and efficiency.</li>
</ul>
</li>
<li>Customer Master Data &amp; Process Support (20%)
<ul>
<li>Maintain customer profiles in Oracle JDE, ensuring timely and accurate updates to shipping addresses, billing information, payment terms, and customer-specific attributes.</li>
<li>Ensure pricing integrity by updating and validating customer contract pricing within JDE in coordination with Sales and Revenue Management teams.</li>
<li>Act as the liaison between the Customer Service department and internal JDE support resources, managing a prioritized backlog of system enhancement requests and leading regular check-ins to track progress and escalate issues.</li>
<li>Support setup and ongoing maintenance of customer web portals, including uploading order confirmations or shipping information and troubleshooting access or data exchange issues.</li>
<li>Develop and maintain a centralized tracking system for customer deduction-related inquiries to support Finance and enhance team visibility, accountability, and follow-through on dispute resolution progress.</li>
</ul>
</li>
<li>Customer Service Support (20%)
<ul>
<li>Provide backup order entry and order management support during high volume periods, employee PTO, or staffing gaps.</li>
<li>Collaborate with Customer Service Representatives to ensure accurate and timely processing of all orders, including those received via EDI.</li>
<li>Respond to customer inquiries regarding EDI order status, acknowledgements, and invoice discrepancies.</li>
<li>Participate in cross-functional projects related to system upgrades, new customer onboarding, and data automation.</li>
</ul>
</li>
</ul>
Qualifications
<ul>
<li>Associate or Bachelor’s degree preferred; relevant experience may substitute for education.</li>
<li>3- 5 years of experience in customer service, order management, or EDI coordination, ideally within food manufacturing or distribution.</li>
<li>Familiarity with EDI transaction sets (especially 850, 810, 856, 820) and ERP systems (Oracle JDE a plus).</li>
<li>Proficient in Microsoft Excel and other data management tools.</li>
<li>Strong attention to detail, organizational skills, and a proactive approach to problem solving.</li>
<li>Ability to communicate effectively across departments and with external partners.</li>
</ul>
Preferred Skills
<ul>
<li>Experience working with third-party EDI platforms (e.g., SPS Commerce, TrueCommerce, DiCentral).</li>
<li>Working knowledge of Oracle JDE or similar ERP systems.</li>
<li>Exposure to retail and foodservice customer requirements and compliance standards.</li>
</ul>
Work Environment
<ul>
<li>Primarily an in-office role with the flexibility to work remotely one day per week, in alignment with Customer Service team standards. Initial onboarding includes one week of off-site training with our EDI partner; no regular travel expected thereafter.</li>
</ul>
Position Type
<ul>
<li>Full-Time</li>
</ul>
Work Hours
<ul>
<li>Standard workweek includes M-Th, 8:00 – 5:00, Fri. 8:00 – 3:00.</li>
</ul>
 
Equal Employment Opportunity Policy
Bake’n Joy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EDI Administrator

<h3>Job Description</h3>
Job DescriptionJob Title: Project Architect Position Location: Greater Boston, MA (North) Approx. Length of Position: Direct Hire Degree Required: Bachelor or Master of Architecture degree Our client has an opening for an experienced and talented Project Architect with educational or institutional design experience to join their studio. The ideal candidate will have a minimum of 10 years of experience with design, construction documents, specifications, construction administration, project management, and client interface. Must have the ability to work in a fast-paced environment to meet client expectations, manage consultants and handle workload and scheduling challenges associated with multiple projects. Requirements: Excellent creativity and design skills Excellent time management and organizational skills Possess strong leadership skills and the ability to motivate people Ability to communicate effectively and work in a collaborative manner Experience designing large-scale, educational and institutional projects Experience with public projects and public procurement process (MSBA) Experience coordinating with subconsultants and team members Proven track record of managing design projects from inception through completion Technical skills: Strong Experience with Revit required, Experience with Sketchup preferred

Project Architect

<h3>Job Description</h3>
Job Description
 
Client Services – Technical Support Agent
<ul>
<li>Remote Technical Support Role – Shift Differential - 2nd Shifts Available </li>
<li>Afterhours/Overnight/Weekend shifts Available </li>
</ul>
Job Summary:
This Support Agent Role serves as a liaison between our company and our clients by handling technical support-related customer service calls. This role also handles any and all customer service requests and service tickets. This position is also responsible for triaging technical issues with our clients, working quickly to identify the issue, and providing viable resolutions that meet the needs of our clients with an emphasis on world class service. Another key aspect of this role is handling afterhours any chat messages or service requests via the chat message board software platform.
What You will Find at Talus Payment
<ul>
<li>Competitive pay with quarterly bonus opportunities (based on performance) </li>
<li>Outstanding health, wellness, and insurance benefits</li>
<li>Genuine opportunities for growth and career advancement</li>
<li>Paid time off and holidays</li>
<li>A culture committed to inclusion and diversity</li>
</ul>
Successful Candidates-We are Seeking
<ul>
<li>You have a minimum of 2+ years of professional work experience interacting with clients.</li>
<li>You are passionate about working for a company that ensures a high standard of service.</li>
<li>Previous Support roles in customer service/technical support roles within a call center</li>
<li>Inbound/outbound call center experience</li>
<li>Bi-Lingual (Spanish) highly desirable</li>
<li>Previous Payment Support/Merchant experience a plus</li>
<li>Outstanding verbal and written communication skills</li>
<li>Ability to prioritize and multitask in a fast-paced environment.</li>
</ul>
The Skills to Succeed
<ul>
<li>Strong &amp; professional communication skills in all types and channels of support</li>
<li>You enjoy delighting customers by providing exceptional world-class service.</li>
<li>You possess strong listening skills and strive to exceed daily performance expectations.</li>
<li>Able to multiple task time sensitive interactions to ensure satisfaction.</li>
<li>Enjoy working in a collaborative team-oriented environment.</li>
<li>Previous working knowledge of software platforms and soft phone systems</li>
<li>Open to improvement and change to ensure we provide exceptional service. </li>
<li>Able to maintain the highest level of professionalism, personal accountability and follow through to ensure client satisfaction. </li>
</ul>
Key Responsibilities
<ul>
<li>The Technical Support Agent is frontline support for clients requesting technical assistance.</li>
<li>They are responsible for handling questions, requests and troubleshooting all inbound calls/ticket types.</li>
<li>Professionally handle volume of incoming requests via various support channels from clients</li>
<li>Verify client’s information, access their account, triage, and assist clients with time sensitive requests to ensure one call resolution.</li>
<li>During defined time frames the support agents will access, respond, and address any messages via the Chat message board and software application.</li>
<li>Handle any customer service inbound calls, emails messages and service tickets that are sent during core hours via the Omni channel telephony platform and CRM software platform</li>
<li>Utilize software systems to analyze and trouble shoot the customer’s situation to ensure client satisfaction. </li>
<li>Handle client requests or service calls on a timely basis with an emphasis on overall quality.</li>
<li>Assume responsibility for customer satisfaction as part of a collaborative, dedicated customer centric processes which pro-actively resolves all customer issues.</li>
<li>Ensure all open cases/tickets are updated, assigned, and closed before the end of shift.</li>
<li>Understand and adhere to company and departmental policies and procedures. </li>
<li>Adherence to key performance metrics and quality assurance standards</li>
<li>Maintain a working knowledge of company related product information.</li>
<li>Maintain regular and punctual attendance and consistent schedule adherence.</li>
<li>Ensure complete accurate proper documentation on all interactions to ensure compliance.</li>
<li>Impeccable phone etiquette when interacting with both internal and external clients.</li>
<li>Must have proven track record of successful team participation as well as ability to work independently and be self-starter/self-sufficient at various time frames.</li>
<li>Ability to thoroughly research, identify issues, address &amp; rectify any obstacles</li>
<li>Provide successful customer centric support and timely solutions during all interactions with an emphasis on one call/interaction resolution.</li>
</ul>
Benefits: 
• Full suite of Health Benefits 
• 401k with Company Match 
• Casual dress environment 
Company Description:
Talus is a technology-driven payment processing company that puts client success above all else. While Talus stays ahead of the technology curve by providing products and services that help merchants run their business more profitably, it's the support and education our clients receive from Talus that separates Talus from the average payment processor. Recently injected with a substantial amount of investment capital, Talus is looking to go head-to-head with some of the top payment processors in the United States in areas of technology, brand recognition, and marketing. We're looking for the top 1% to help us get there.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods. 
Mental Requirements:
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress. 
Talus is an EO Employer – Veterans/Disabled and other protected categories
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
This description reflects managements’ assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.

CS - TSR I

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Tuition assistance</li>
<li>Vision insurance</li>
</ul>
 IT Support Coordinator Location: Northampton, MA &amp; Springfield, MA Pay Range: $20-$22/hr Position Summary ServiceNet is seeking a highly organized and proactive IT Support Coordinator to help manage day-to-day operations of our IT Help Desk. This individual will work closely with our lead IT support personnel to ensure timely and effective responses to incoming support requests via phone, email, and in-person visits. This position is also responsible for coordinating task delegation across the IT team and supporting basic technical needs, while assisting with general office management duties to maintain smooth departmental operations. Key Responsibilities 
<ul>
<li>Triage and respond to IT Help Desk inquiries via phone, email, and in person</li>
<li>Provide basic on-site technical support; escalate complex issues to appropriate team members</li>
<li>Assign, monitor, and follow up on IT support tickets</li>
<li>Track and maintain IT inventory and supplies</li>
<li>Foster a professional, team-oriented, and customer-focused environment</li>
<li>Ensure consistent attendance and punctuality</li>
<li>Support the department with additional tasks and administrative responsibilities as needed </li>
</ul>
Qualifications 
<ul>
<li>Minimum of 3 years of experience in a customer service or administrative role</li>
<li>Basic understanding of IT systems and terminology preferred (but not required)</li>
<li>Exceptional organizational and multitasking abilities</li>
<li>Strong verbal and written communication skills; comfortable working with users of varying technical backgrounds</li>
<li>Valid drivers license and access to reliable transportation </li>
</ul>

IT Support Coordinator

<h3>Job Description</h3>
Job DescriptionSenior Cyber FPGA Design Verification EngineerDedham, MAUp to $190,000 yearlyDirect PlacementSign on Bonus - $3,000.00As a Senior Cyber FPGA Design Verification Engineer, you’ll be a member of a cross functional team responsible for product design from system architecture &amp; requirements allocation through product release and production of cost-sensitive secure products.We encourage you to apply if you have any of these preferred skills or experiences: Experience with OVM / UVM design verification methodology: bash/csh, Perl, TCL, Python or similar scripting languages; VHDL or similar hardware description languages. What sets you apart: 
<ul>
<li>Experience defining verification methodology for complex FPGAs.</li>
<li>Ability to analyze requirements, create test plan, build and set up scalable simulation environments from the ground up using SystemVerilog/UVM</li>
<li>Familiarity with testing complex designs, code coverage, functional coverage, assertions.</li>
<li>Ability to work in a dynamic environment that includes working with changing needs and requirements.</li>
<li>FPGA/ASIC design experience is a plus.</li>
<li>Familiarity with Xilinx FPGA &amp; Questa Advanced Functional Verification tools is a plus.</li>
<li>Team player who thrives in collaborative environments and revels in team success</li>
</ul>
Our Commitment to You:
<ul>
<li>An exciting career path with opportunities for continuous learning and development.</li>
<li>Research oriented work, alongside award winning teams developing practical solutions for our nation’s security</li>
<li>Flexible schedules with every other Friday off work, if desired (9/80 schedule)</li>
<li>Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health &amp; wellness programs, employee resource and social groups, and more</li>
</ul>
Requirements:
<ul>
<li>Bachelor’s degree</li>
<li>Secret clearance</li>
<li>Willingness to travel occasionally</li>
</ul>
We are an EOE.If interested, please contactThomas Masters 866-868-4473 Ext. <a href="mailto:212tmasters@isgwork.com" target="_blank">212tmasters@isgwork.com</a>

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