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<h3>Job Description</h3>
Job Description
 
Client Services – Technical Support Agent
<ul>
<li>Remote Technical Support Role – Shift Differential - 2nd Shifts Available </li>
<li>Afterhours/Overnight/Weekend shifts Available </li>
</ul>
Job Summary:
This Support Agent Role serves as a liaison between our company and our clients by handling technical support-related customer service calls. This role also handles any and all customer service requests and service tickets. This position is also responsible for triaging technical issues with our clients, working quickly to identify the issue, and providing viable resolutions that meet the needs of our clients with an emphasis on world class service. Another key aspect of this role is handling afterhours any chat messages or service requests via the chat message board software platform.
What You will Find at Talus Payment
<ul>
<li>Competitive pay with quarterly bonus opportunities (based on performance) </li>
<li>Outstanding health, wellness, and insurance benefits</li>
<li>Genuine opportunities for growth and career advancement</li>
<li>Paid time off and holidays</li>
<li>A culture committed to inclusion and diversity</li>
</ul>
Successful Candidates-We are Seeking
<ul>
<li>You have a minimum of 2+ years of professional work experience interacting with clients.</li>
<li>You are passionate about working for a company that ensures a high standard of service.</li>
<li>Previous Support roles in customer service/technical support roles within a call center</li>
<li>Inbound/outbound call center experience</li>
<li>Bi-Lingual (Spanish) highly desirable</li>
<li>Previous Payment Support/Merchant experience a plus</li>
<li>Outstanding verbal and written communication skills</li>
<li>Ability to prioritize and multitask in a fast-paced environment.</li>
</ul>
The Skills to Succeed
<ul>
<li>Strong &amp; professional communication skills in all types and channels of support</li>
<li>You enjoy delighting customers by providing exceptional world-class service.</li>
<li>You possess strong listening skills and strive to exceed daily performance expectations.</li>
<li>Able to multiple task time sensitive interactions to ensure satisfaction.</li>
<li>Enjoy working in a collaborative team-oriented environment.</li>
<li>Previous working knowledge of software platforms and soft phone systems</li>
<li>Open to improvement and change to ensure we provide exceptional service. </li>
<li>Able to maintain the highest level of professionalism, personal accountability and follow through to ensure client satisfaction. </li>
</ul>
Key Responsibilities
<ul>
<li>The Technical Support Agent is frontline support for clients requesting technical assistance.</li>
<li>They are responsible for handling questions, requests and troubleshooting all inbound calls/ticket types.</li>
<li>Professionally handle volume of incoming requests via various support channels from clients</li>
<li>Verify client’s information, access their account, triage, and assist clients with time sensitive requests to ensure one call resolution.</li>
<li>During defined time frames the support agents will access, respond, and address any messages via the Chat message board and software application.</li>
<li>Handle any customer service inbound calls, emails messages and service tickets that are sent during core hours via the Omni channel telephony platform and CRM software platform</li>
<li>Utilize software systems to analyze and trouble shoot the customer’s situation to ensure client satisfaction. </li>
<li>Handle client requests or service calls on a timely basis with an emphasis on overall quality.</li>
<li>Assume responsibility for customer satisfaction as part of a collaborative, dedicated customer centric processes which pro-actively resolves all customer issues.</li>
<li>Ensure all open cases/tickets are updated, assigned, and closed before the end of shift.</li>
<li>Understand and adhere to company and departmental policies and procedures. </li>
<li>Adherence to key performance metrics and quality assurance standards</li>
<li>Maintain a working knowledge of company related product information.</li>
<li>Maintain regular and punctual attendance and consistent schedule adherence.</li>
<li>Ensure complete accurate proper documentation on all interactions to ensure compliance.</li>
<li>Impeccable phone etiquette when interacting with both internal and external clients.</li>
<li>Must have proven track record of successful team participation as well as ability to work independently and be self-starter/self-sufficient at various time frames.</li>
<li>Ability to thoroughly research, identify issues, address &amp; rectify any obstacles</li>
<li>Provide successful customer centric support and timely solutions during all interactions with an emphasis on one call/interaction resolution.</li>
</ul>
Benefits: 
• Full suite of Health Benefits 
• 401k with Company Match 
• Casual dress environment 
Company Description:
Talus is a technology-driven payment processing company that puts client success above all else. While Talus stays ahead of the technology curve by providing products and services that help merchants run their business more profitably, it's the support and education our clients receive from Talus that separates Talus from the average payment processor. Recently injected with a substantial amount of investment capital, Talus is looking to go head-to-head with some of the top payment processors in the United States in areas of technology, brand recognition, and marketing. We're looking for the top 1% to help us get there.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods. 
Mental Requirements:
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress. 
Talus is an EO Employer – Veterans/Disabled and other protected categories
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
This description reflects managements’ assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.

CS - TSR I

<h3>Job Description</h3>
Job Description
Quality Engineering Technician - $40-45/HR
Key Responsibilities:
<ul>
<li>Perform dimensional and visual inspections on mechanical, electrical, and electromechanical components using calipers, micrometers, height gauges, thread gauges, and optical tools.</li>
<li>Interpret engineering drawings, technical specs, and GD&amp;T per ASME Y14.5 to verify part compliance.</li>
<li>Support First Article Inspections (FAI), Incoming Quality Control (IQC), and in-process audits.</li>
<li>Execute inspection plans and maintain documentation in accordance with ISO 9001 standards.</li>
<li>Create and update inspection records, nonconformance reports (NCRs), and assist with root cause analysis and corrective actions.</li>
<li>Use ERP and quality management systems (e.g., NetSuite, Arena, SAP) to log results and track material movement.</li>
<li>Collaborate with Product Quality Engineers, Manufacturing Engineers, and Supplier Quality teams to support new product introduction (NPI) and production ramp-up.</li>
<li>Maintain the calibration status of measurement tools and assist in 5S and lean quality initiatives.</li>
</ul>
Required Qualifications:
<ul>
<li>3+ years of experience in quality inspection or technician role within a high-tech or electromechanical manufacturing environment.</li>
<li>Strong understanding of mechanical inspection techniques, metrology tools, and inspection sampling plans (e.g., AQL).</li>
<li>Ability to read and interpret engineering drawings with proficiency in GD&amp;T.</li>
<li>Working knowledge of ISO 9001:2015 QMS principles.</li>
<li>Familiarity with MRB, FAI, and corrective action workflows.</li>
<li>Comfortable working cross-functionally in a fast-paced, R&amp;D and production hybrid setting.</li>
<li>Excellent communication, documentation, and troubleshooting skills.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in robotics, aerospace, medical devices, or automotive manufacturing.</li>
<li>IPC certifications (IPC-A-610, J-STD-001) or equivalent experience inspecting PCBs and wiring harnesses.</li>
<li>Exposure to coordinate measuring machines (CMM), Keyence systems, or laser measurement equipment.</li>
<li>Familiarity with Arena PLM, NetSuite ERP, or similar digital quality tools.</li>
</ul>
Company DescriptionBlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers. 
<h3>Company Description</h3>
BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.

Quality Engineering Technician - $40-45/HR

<h3>Job Description</h3>
Job DescriptionSalary: $66.55 - $67.55 hourly 
Position Location: Wright Patterson AFB, OH 
Makai is seeking a Software Systems Engineer to support the Advanced Framework for Simulation, Integration, and Modeling (AFSIM) Model Management Office (MMO) contract. Your career at Makai enables the AFSIM MMO to fulfill its mission to provide U.S. Department of Defense (DoD) acquisition, operations analysis, and research and engineering communities with an ever-expanding toolset to ease scenario and model creation, strengthen analytical conclusions, and enrich virtual wargaming experiences. As a member of our team, you will support the corporate and customer mission to provide software engineering services for AFSIM MMO. 
 
Essential Duties and Responsibilities 
 
- Guide MMO programs and products through the Software Acquisition Pathway (SWAP) as defined in DoDI 5000.02 Section 4.2. This pathway is designed for software-intensive systems to facilitate the rapid and iterative delivery of software capability. It integrates modern software development practices such as Agile Software Development, DevSecOps, and Lean Practices capitalizing on active user engagement and tightly-coupled government-industry software teams to rapidly deliver value to end users.
- Advise and assist MMO with requirements, governance, architectural, verification and validation, application support, and data rights strategies.
- Requirements Strategy: Advise or assist in the management of product requirements elicited and captured at multiple classification levels and conveyed through product backlogs at an appropriate level of granularity to facilitate lean-agile development practices. Also document high-level or strategic requirements through a capability needs statement, software initial capabilities document, or similar artifact.
- Architectural Strategy: Advise or assist in capturing and managing key design decisions that comprise the architectural baseline of MMO software products and services such as AFSIM. Ensure the adequacy of architectural documentation to sustain a Government open-source business model and an ecosystem of compatible products and services (acquired from multiple, diverse suppliers). Evaluate proposed architectural changes considering Government business drivers or constraints and maintain necessary architectural records as part of a comprehensive information support plan.
- Application Support Strategy: Advise or assist in the design, implementation, and maintenance of an application support strategy encompassing product and service offerings such as a community helpdesk, documentation, and (live or self-paced) training. Assess the adequacy of existing products and services to satisfy diverse enterprise (DoD, DAF) users. Devise new support strategies commensurate with modern scientific and technical applications.
- Verification and Validation Strategy: Advise or assist in the design, implementation, and maintenance of a comprehensive Verification &amp; Validation (V&amp;V) strategy sufficient to support enterprise (DoD, DAF) accreditation pathways. Coordinate V&amp;V requirements with key stakeholders and assess the adequacy of model acquisition, production, and test plans to satisfy diverse user contexts.
- Governance Strategy: The contractor shall advise or assist in establishing and facilitating user-centric engagement processes. These processes should drive user and stakeholder feedback to product design and development activities early and often. Such feedback is a critical enabler for success with agile software development methodologies. Also, document or enforce technical governance structures and engagement strategies through a process document, governance charter, user agreement, or similar artifact.
- Data Rights Strategy: Advise or assist in managing and protecting Government data rights in accordance with a Government open-source business model. Advise or assist in the development of a comprehensive strategy to maximize government investment while capitalizing on commercial innovation across a diverse pool of potential capability suppliers.
 
Degree/Education and Training Requirements 
 
- Bachelor's degree in software development
 Experience - 10 - 15 years' experience
- Ability to initiate engagements with user stakeholders on a regular basis through established working groups or communities of interest
- Understanding of authoritative sources include, but are not limited to, Joint/Service doctrine documents, the Uniform Joint Task List (UJTL), joint planning documents, employment guides (TTPs), technical orders, and program offices
- Ability to harmonize governance practices with enterprise (DoD, DAF, AFMC, and/or AFRL) requirement management systems or governance bodies, and assist on issues of classification, releasability, marking compliance and data mobility 
- Agile Software Development, DevSecOps, and Lean Practices
- Outstanding Communication skills, well organized
- Subject Matter Expert in simulation, integration, and modeling
- Experience working with Senior Leadership
- Knowledge of Software Acquisition Pathway (SWAP) as defined in DoDI 5000.02 Section 4.2
 Working Conditions - Required to sit for extended periods of time and maintain focus. - 30% travel required. Security Clearance - A Secret Clearance is required for this position Estimated Compensation $66.55 - $66.55 hourly (Part time) Individual wage is determined by a variety of factors including but not limited to employee's experience, skills, education, industry, location, company size, and overall market demand. As an EOE/AA employer, Makai, LLC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

AFSIM AMMO Software Systems Engineer

<h3>Job Description</h3>
Job Description
Duration: 6-month contract with possible extension 

Pay: $70 - $81/hour W2 &nbsp;

looking for a software engineer/architect to help improve highly scalable, distributed engineering OpenStack and Kubernetes infrastructure.
Responsibilities
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Work within engineering OpenStack infrastructure using infrastructure as a code method.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Work on storage cluster supporting the infrastructure.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Work within Kubernetes Argo environment to optimize services and infrastructure.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Work to improve the efficiency, scalability, and operability of our existing infrastructure and corresponding services.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Drive proper use of technologies for infrastructure monitoring, alerting, and usage tracking. Provide insight on future infrastructure needs based on data
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Provide input on areas where tooling and infrastructure can be improved from emerging technologies.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Cloudify our existing tools to enable automation of our cloud-based resources.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Develop and maintain automation tools to be used by our engineering organization to help with building, testing, and releasing our software.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Participate in design and code reviews.
Qualifications
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;B.S or M.S. in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;7+ years experience developing large-scale software systems.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Experience with optimizing large scale OpenStack deployments using kolla ansible. (hundreds of nodes).
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Experience in optimizing highly large churn in virtualized instance/images creation/modifications/deletions for maximum performance.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Understanding OVN and network optimizations in OVN environment.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Experience in multi-architecture server environment.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Python programming experience.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Experience with infrastructure as a code and managing large number of systems ( Terraform, ansible, cloud native APIs, etc.. )
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Ability to deliver clean, modular code quickly and efficiently.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Experience developing on Linux operating systems
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Strong communication skills, both in written and verbal, to effectively understand and convey issues and solutions to peers and end users.
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Experience with network design
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Experience with Terraform
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Experience with Ansible
●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Experience with containerization (Docker/Kubernetes)
Company DescriptionAbout us: The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services. Our Mission Statement Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles. 
<h3>Company Description</h3>
About us:\r\n\r\nThe Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.\r\nOur Mission Statement\r\n\r\nOur main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.

Software Engineer IV

<h3>Job Description</h3>
Job Description
Why Revere Medical: Revere Medical gives new life to clinics in need of tools resources, and support so they can start delivering the personalized care their communities deserve. We’re committed in supporting our colleagues by offering competitive benefits that contribute to your overall well-being.
Support Technician Summary of Duties: Provide daily technical support to patients and healthcare staff for the Patient Portal system. Responsibilities include troubleshooting, diagnosing issues, and escalating problems as needed. Ensure timely and effective resolution of queries and complaints. Assist with optimization, testing, and upgrades to the Patient Portal infrastructure.
Responsibilities:
· Deliver excellent customer service.
· Support patients with registration and login processes, providing basic tech support.
· Analyze patient needs through phone consultations and remote diagnostics.
· Handle patient and staff calls, resolving issues or escalating as necessary.
· Investigate and resolve issues promptly using research and diagnostic skills.
· Participate in team meetings.
· Manage end-user access in Athena and eCW EHR systems.
· Assist with ad hoc projects and corporate initiatives as directed.
Education:
· High school diploma or GED required.
Experience:
· Minimum of two years’ experience in a medical office required.
Knowledge:
· Familiarity with company policies and procedures.
· Understanding of medical terminology and insurance practices.
· Proficiency in grammar, spelling, and punctuation for drafting and editing documents.
· Basic arithmetic skills for calculations and reconciliations.
· Knowledge of HIPAA Privacy practices.
Skills/Abilities:
· Excellent customer service and communication skills, both written and verbal.
· Proficiency in English; Spanish is a plus.
· Strong interest in technology, quick learner of new software, and strong typing skills.
· Proficiency in Microsoft Excel, email, Internet, and PowerPoint.
· Ability to adapt to changing demands.
· Strong organizational and prioritization skills.
· Effective problem-solving skills for repetitive tasks.
· Attention to detail and ability to work independently and in a team.
· Experience with Athena, eCW, or Meditech systems is a plus.
· Ability to work Eastern Standard Time, 8:30am-5pm, Monday-Friday.
Work Environment:
· Remote work environment.
· Must have a HIPAA-compliant workspace free from listening devices (e.g., Alexa, Google).
· Frequent contact with staff and patients.
· May require working under stressful conditions
About Revere Medical: At Revere Medical we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider led services that improve patient outcomes and strengthen communities.
Benefits Offered: Medical coverage (with discounts for using services through Revere), Dental, Vision, HSA with company contribution, Retirement plans, Life and Disability Insurance and much more!
Revere Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.

Support Technician

<h3>Job Description</h3>
Job Description
 
With a history dating back to 1795, ABCorp® began as secure printers for the First Bank of the United States. Today, ABCorp designs, manufactures, personalizes, and fulfills contactless credit and debit payment cards; offers instant issuance programs for ID and payment cards; provides digital solutions for authentication, payment, and customer engagement; 3D prints detailed prototypes and parts in metal and plastics; and uses omnichannel content to elevate the customer experience. With a heritage that spans centuries and a focus on tomorrow’s innovation, ABCorp is uniquely poised to guide clients through the complexities of modern commerce.

JOB SUMMARY: Grow to the next stage of your Project Management career! We are offering an opportunity to join a small, but growing team, with a high focus on building relationships and onboarding support for our well-known clients in the financial services industry. This position will offer a leading role in various ongoing internal initiatives, driving projects through their lifecycle to implementation. Projects will vary, but may include standardization efforts; internal tool rollout; etc.
DUTIES/RESPONSIBILITIES:
The requirements listed below are representative of the essential duties required:
<ul>
<li>Direct new customers through the onboarding process. Leveraging internal and external relationships, the Project Manager will transition clients from the sales process towards internal implementation, ultimately facilitating the successful launch and delivery of custom cards and services to customers.</li>
<li>Establish internal and external relationships, supporting stakeholders across teams, roles, and functions. This includes members of business development, manufacturing operations, and technical teams with external client representation such as financial institutions, issuers, and processors. </li>
<li>Drive strategic projects; support organizational goals and optimizations</li>
<li>Facilitate effective cross communications to ensure understanding of project requirements, current status updates, and individual deliverables through stakeholder meetings, project plans, and software systems</li>
<li>Establish productive relationships with internal stakeholders. Daily interaction and client coordination with internal resources including but not limited to manufacturing, operations, and technical services</li>
<li>Spearhead client onboarding at the intersection of sales, operations and project implementation to transition customers from the sales process to being successful, informed, and satisfied customers</li>
<li>Ensure understanding of customer technical product requirements. Confirm expectations are received and communicated internally throughout the project lifecycle and track and develop metrics toward these expectations. </li>
<li>Proactive communications and responsiveness to all customer inquiries.</li>
<li>Ensure project timelines, both internal and external, are met by managing the process from start to finish, including gathering and validating requirements and ensuring appropriate signoffs</li>
<li>Bring multiple internal and client-based parties together to conduct meetings to ensure alignment on product plan and implementation status and measure progress against goals and timelines</li>
</ul>
 
Qualifications:
<ul>
<li>Process-oriented, highly organized, with the ability to build relationships at all levels and meet goals through others.</li>
<li>Must be able to successfully manage multiple projects, tasks, and responsibilities simultaneously. </li>
<li>Highly self-motivated and able to work through ambiguity with a strong ability to know when to escalate and de-escalate issues to management.</li>
</ul>
 
Experience:
<ul>
<li>A minimum of three years of project management experience within a customer-facing environment</li>
<li>Preferred experience within product manufacturing, financial services, or technology business, particularly within Financial Card Services, FinTech, Health Tech, plastic printing, and/or financial verticals.</li>
</ul>
 
This is an onsite opportunity! 
We are located near the Needham/Dedham/West Roxbury area!

Project Manager - Manufacturing - Financial Card Services

<h3>Job Description</h3>
Job Description
Job Title: Cybersecurity Engineer
Industry: Infrastructure and Logistics 
Location: Philadelphia PA, Wilmington DE, Jacksonville FL, or Cape Canaveral FL
Social media: LinkedIn / Facebook 
About Enstructure: 
Enstructure LLC is a logistics infrastructure company with corporate offices in Wellesley, Massachusetts and New York, New York. Enstructure owns and operates an integrated network of dry, liquid and breakbulk terminals and logistics assets on the East Coast, Gulf Coast and Inland River System of the United States. Founded in 2016, Enstructure’s mission is to acquire and grow established terminal and logistics companies that will benefit from the company’s resources and best practices, while maintaining an entrepreneurial spirit and local identity. Enstructure provides extensive services for some of the world’s largest companies within the energy, agriculture, food, manufacturing, construction and public safety sectors. For more information, visit <a href="http://www.enstructure.com" target="_blank">www.enstructure.com</a> or social media links above. 
About the Cybersecurity Engineer Responsibilities:
<ul>
<li>Proactively identify vulnerabilities and develop strategies to mitigate risks, ensuring the confidentiality, integrity, and availability of our information assets.</li>
<li>Evaluate and implement new security technologies, tools, and methodologies.</li>
<li>Develop and implement cybersecurity policies, procedures, and protocols to protect the company from cyber threats.</li>
<li>Stay up to date on emerging threats and cybersecurity trends and make recommendations for continuous improvement.</li>
<li>Monitor, triage and remediate alerts from various cybersecurity platforms.</li>
<li>Configure and maintain security devices, system, and tooling according to best practices.</li>
<li>Investigate and respond to phishing alert reports and quarantine and release requests.</li>
<li>Prioritize and oversee remediation of vulnerability, pen test, and security assessment findings.</li>
<li>Willingness to travel to other sites as needed (~10%).</li>
<li>Other duties as assigned.</li>
</ul>
Cybersecurity Engineer Requirements:
<ul>
<li>A bachelor’s degree in cybersecurity, information security, computer science, or a related technical field.</li>
<li>2+ years of work experience in cybersecurity </li>
<li>Working knowledge of network architecture, particularly that of Cisco/Meraki and Ubiquiti.</li>
<li>Familarity with Disaster Recovery as a Service (DRaaS) concepts and designs.</li>
<li>Familiarity with several leading cybersecurity platforms and firewalls such as Crowdstrike, SentinelOne, Proofpoint, Tenable, SumoLogic, Okta, and Zscaler.</li>
<li>Familiarity with industry standards and compliance requirements related to cybersecurity.</li>
<li>Ability to work both independently and collaboratively to deliver complex cybersecurity projects</li>
<li>Strong attention to detail with an analytical mindset and outstanding problem-solving skills.</li>
</ul>

Cybersecurity Engineer

<h3>Job Description</h3>
Job DescriptionSalary: 
IT Support
Research &amp; Development

Escher Group Escher is transforming postal and courier operations worldwide, enabling posts to engage todays digitally savvy customers across all points of engagement. With Eschers unique, purpose-built customer engagement platform, posts drive superior customer experience, with greater speed and better economics.
Overview of the role
The IT Support team maintains Escher's computer networks, providing technical support and ensuring the company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.
Duties of role:
<ul>
<li>Diagnose and resolve computer problems and service requests from staff in a courteous, timely and effective manner.</li>
<li>Perform remedial repairs on computer hardware, servers and printers</li>
</ul>
<ul>
<li>Use diagnostic tools to troubleshoot problems associated with network connectivity and computer hardware/software</li>
<li>Install and configure computer hardware, software, systems/VMs, networks, printers and scanners</li>
<li>Procure software/hardware. Configure and ship computer equipment (when required)</li>
<li>Perform preventative maintenance, including patching, checking and cleaning of workstations, printers, peripherals and servers</li>
<li>Network firewall and switch administration and maintenance</li>
</ul>
<ul>
<li>Administer the technology access of employees, contractors, interns, clients and vendors, to network, e-mail, and essential applications.</li>
</ul>
<ul>
<li>Administration of Active Directory, File &amp; Print services, DNS, DHCP, cloud-based VMs</li>
</ul>
<ul>
<li>Follow established procedures for asset procurement: purchase of software, services and equipment, includingPurchase Order creation, tracking, and management</li>
<li>Follow established procedures for staff onboarding and offboarding tasks.</li>
<li>Follow established procedures for asset management, including record, track, maintain, repair, securely dispose of equipment inventory, along with software licenses</li>
<li>Follow established procedures for monitoring security of network and computers</li>
<li>Support bi-annual security &amp; privacy audits</li>
</ul>
<ul>
<li>Ensure company safety and security standards are met in accordance with policies and procedures</li>
</ul>
<ul>
<li>Ensure confidentiality within all areas of responsibility</li>
<li>Occasional weekend and after hours work may be required during critical and projects/upgrades.</li>
</ul>
Minimum Requirements:
<ul>
<li>Ability to work from Boston office</li>
<li>1-3 years experience supporting Microsoft Windows environment</li>
<li>1-3 years experience supporting Microsoft Azure environment</li>
<li>Experience troubleshooting hardware issues and replacing hardware on both desktops and laptops,</li>
<li>Experience installing software, patches, updates on desktops, and laptops.</li>
<li>Experience troubleshooting basic network, software and printing problems.</li>
<li>Customer focus and dedication to customer satisfaction essential.</li>
<li>Strong initiative, self-motivation, and ability to complete tasks on time.</li>
<li>Excellent oral and written communication skills and phone manner.</li>
<li>The position's responsibilities require analysis, communication and problem solving</li>
<li>Ability to work well in a fast-paced team environment.</li>
<li>Strong attention to detail required</li>
<li>Physical Requirements: ability to stand, walk, bend/stoop, climb, reach above shoulder level, kneel, balance, squat, crawl, crouch, lift 25-75 lbs, and carry 25-75 lbs.</li>
</ul>
Why Join Escher?
Do you want to join a team that is enhancing the customer experience for over 1 billion people and digitally transforming postal operations on a global scale? Our customers are among the largest postal operators and couriers on the planet and our purpose built-customer engagement platform is helping them to profitably engage customers anywhere, anytime.
At Escher, youll be part of a global team with employees on four continents supporting customers from across 35 countries. Here, people truly are our greatest strength, and we mean it. At Escher, youll have the support of an experienced leadership team and a group of dedicated employees that have been helping postal operators redefine customer engagement for over 30 years.

What We Have to Offer
Escher offers a competitive compensation package, health cover,training allowanceand so much more! Most importantly, a career at Escher is one that is both rich and rewarding with many opportunities and room for growth. This is truly a unique opportunity to be part of an exceptional team, helping to transform some of the biggest organizations in the world, and influencing the future of postal operations. If youre up for the challenge, we want to hear from you!

Escher is an equal opportunity employer. We will not discriminate and will take affirmative actions and measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veterans status, sexual orientation, gender identity or gender expression.

It Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 
Description:
We are seeking an experienced Senior Validation Specialist to join Marianas MS&amp;Torganization, advancing personalized medicine and radiopharmaceuticals. The Senior Validation Specialist will oversee and execute validation and metrology activities for equipment, facilities, utilities, and processes to ensure compliance with regulatory standards and company policies. This role involves planning, developing, and managing validation protocols, metrology programs, and reports to maintain a state of control within operations. The ideal candidate will possess deep technical expertise, strong problem-solving skills, and a commitment to continuous improvement in the specialized field of radiopharmaceutical production. 
Illustrative Breadth of Responsibilities:
 Develop and execute validation protocols (IQ, OQ, PQ) for new and existing equipment, systems, and processes in radiopharmaceutical production.
 Perform risk assessments and validation gap analyses to prioritize activities.
 Implement and manage metrology programs, including calibration and maintenance of critical instruments and equipment.
 Ensure all validation and metrology activities comply with cGMP, FDA, EMA, and other applicable regulatory requirements specific to radiopharmaceuticals.
 Prepare detailed validation reports, deviations, corrective action plans, and metrology documentation.
 Create, maintain and manage the Validation Master Plan (VMP) and Metrology Master Plan (MMP).
 Work closely with quality assurance, manufacturing, quality control and CMC teams to ensure seamless implementation of validation and metrology activities.
 Provide subject matter expertise during internal and external audits, including those focused on radiopharmaceutical production.
 Identify and implement process and metrology improvements to enhance efficiency and compliance.
 Stay updated on industry trends, regulatory changes, and best practices in validation and metrology within the radiopharmaceutical sector.
 Develop calibration schedules and procedures for radiopharmaceutical manufacturing instruments, ensuring precise and accurate measurements critical to product quality.
 Evaluate and troubleshoot metrology issues to prevent deviations and ensure uninterrupted production operations.
Requirements/Skills:
 Bachelors degree in Engineering, Life Sciences, or a related field. Advanced degree preferred.
 Minimum of 5 years of experience in validation and metrology within the radiopharmaceutical, pharmaceutical, biotechnology, or medical device industry.
 Proven expertise in equipment qualification, process validation, cleaning validation, and metrology program management.
 Familiarity with validation lifecycle principles, metrology standards, and regulatory guidelines (e.g., FDA, ICH Q8-Q11, ISO standards).
 Proficient in statistical analysis, validation software tools, and metrology calibration equipment.
 Excellent written and verbal communication skills.
 Strong organizational and project management abilities.
 Ability to work collaboratively in a fast-paced, regulated environment.
Mariana Oncologys Principles
 Building a Legacy
 Execution Excellence
 Courage of our Convictions

Senior Validation Specialist

<h3>Job Description</h3>
Job DescriptionThe City of Dover Information Technology Director is looking to fill the position of Utility Systems IT Technician.&nbsp; This position is responsible for the programing and maintenance of utility system’s programmable logic controllers (PLCs). They are responsible for the technical support of public utilities management, commonly denoted as Supervisory Control And Data Acquisition (SCADA), systems. SCADA systems include but are not limited to water, storm water, sewer, waste water, traffic light, and street light infrastructure. Expertise in the use of common SCADA applications, client operating systems and mobile devices, knowledge of PLC programming, and base level knowledge of networking is needed. Job scope does not include repair of utility systems assets being monitored. This position is required to work collaboratively with the utility supervisor, operators, vendors, and industry experts in ensuring alarm and utilization data received from PLC is sent to appropriate municipal staff. Work with supervisor to ensure inspection, maintenance, and performance testing of alarms. Under the direction of supervisor, train and assist staff with applications and devices employed for daily management and on-call support of SCADA systems. This is a full-time, 40 hour per week, non-exempt position.&nbsp; Hourly rate is $26.26 to $38.03.&nbsp; Position is open until filled. DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class): 1. Responsible for the troubleshooting, maintenance, testing and documentation of all municipal Programmable Logic Controllers (PLCs). Support PLC ladder logic, function-block and related programming for control systems. Ensure calibration of monitoring and metering equipment so that SCADA system accurately reflects current state of assigned municipal infrastructure. 2. Work collaboratively with supervisor in ensuring public utility (SCADA) systems are highly available, accurately reflect current infrastructure state and secure from cybersecurity threats or non-malicious operations work. 3. Monitor and maintain SCADA applications that operate as head-end monitoring and management system for utility system PLCs and field-deployed reporting devices. Ensure proper operation of and maintain appropriate alarm notification protocols. This includes proactive network, server, operating and application security and system updates; document administrative work, monitor backups of SCADA system. 4. Collaborate with assigned staff or outside vendors to support the following SCADA maintenance work; master meter maintenance in water system to support annual flow testing work, traffic control counts and cameras, streetlight node management and alerting, HVAC system controls, asset management. 5. Available after-hours (outside Monday - Friday 8am – 4pm and holidays) during critical system outages or for pre-scheduled information systems maintenance, as needed. Onsite response time of thirty minutes or less from primary residence. 6. Maintain utility systems current asset inventory, condition/risk and maintenance programs using municipal systems. Ensure supporting documents (i.e. work and asset management history, calibration data, system maps) are follow naming conventions, are well organized, easy to use and accessible to those who need it. Leverage geospatial location where prudent. Integrate systems where possible. 7. Enable the use of secured mobile technology to support efficient and responsive fieldwork by assigned utility systems operational and management staff and overall Community Services department staff. 8. Utilize Standard Operating Procedures (SOPs) to train applicable staff on utility systems management, operator- level use of SCADA systems and mobile devices. 9. Monitor and alert on the health of SCADA communication systems from head-end applications to remote sites; maintenance may include configuration of radio communications, installation of antennae, assembly of cabling, connectors and surge protection, contracting of outside service for repairs and other related items. 10. Maintain accurate inventory of PLCs and associated parts deemed vital to utility operations throughout the change management process, i.e. repairs, parts, support and service. 11. Attend conferences, classes and online training to stay informed of leading trend and practices with respect to public utility, traffic light, street light and overall SCADA management; camera, security access, alarm systems as well as associated technologies. Obtain or maintain SCADA application certifications where available and support assigned work. 12. Exercises discretion and maintains appropriate confidentiality concerning municipal related matters. 13. Perform or assist colleagues in performing duties; provides direct training, guidance and feedback as needed. 14. Seek information from the Utility Systems IT Administrator or their supervisor regarding questions of procedures and information related to the City's information technology and telecommunication systems. 15. Maintain familiarity with and executes safe work procedures associated with assigned work. 16. Attend to many items requiring attention simultaneously, and/or in sequence. 17. Perform other related duties as required. KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Knowledge of and experience with programmable logic controllers (PLCs), i.e. Allen-Bradley. Knowledge of client and mobile device systems, i.e. Microsoft Windows, Android, Apple iOS. Experience with leading infrastructure management systems offered by General Electric Digital, Siemens, Johnson Controls, Honeywell or Tyco preferred. Knowledge of SCADA applications, i.e. Intellution I-Fix and associated alarm systems preferred. Knowledge and practice with BACnet communications protocol to implement non-proprietary solutions valued. Experience with McCain Transparity or other traffic management applications. Experience with ExacqVision, Hanwha, GRIDSmart or other closed-circuit television systems. Experience with Desigo or other building HVAC management system. Experience with VUEWorks or other asset management system as well as ESRI ArcGIS desktop and online applications preferred. Knowledge of Cisco and Cambium networking equipment. Ability to work independently and prioritize effectively. Working knowledge related to water, waste water, storm water and traffic operations. Well-developed skills to troubleshoot, prioritize, escalate and find technical solutions quickly and effectively, often using online and vendor resources. Experience with testing procedures and safe practices to minimize service loss and ensure high service integrity. Base-level knowledge of networking and communications, radio and cellular, systems. Skilled in the use of common business applications. Extensive knowledge of computer hardware and software, including mobile technology, operating systems and applications; mobile device management, systems documentation, data governance and change management. Knowledge of the functions, organization and infrastructure of municipal government with focus on public utility operations. Demonstrated ability to plan, organize, document work and collaborate with others; demonstrated oral and written communication; ability to maintain electronic and written records and prepare reports. Ability to maintain effective working relationships with department heads, employees and vendors and to deal with service problems courteously and tactfully. EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: Graduation from an accredited college or university with an associate’s degree in Process Automation Control Systems or related field. Two years’ experience involving Industrial Process Control Systems or two years’ experience involving Industrial Electrical Power Systems; OR any equivalent combination of education, experience and training which proves possession of the knowledge, skills and abilities necessary to perform the work. Microsoft client operating system, application management and/or network technology certifications beneficial. Must maintain valid motor vehicle operator’s license.
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