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<h3>Job Description</h3>
Job DescriptionBoston Materials produces advanced materials with enhanced energy transfer properties using its patented Z-axis Carbon Fiber technology. The Company's products solve critical performance bottlenecks in applications spanning thermal, electrical, and structural use cases. Its breakthrough Liquid Metal ZRT thermal interface material is designed for the most demanding AI Infrastructure. Boston Materials is committed to expanding high-volume manufacturing in the United States. For more information, visit&nbsp;<a href="https://www.bomaterials.com/&amp;nbsp" target="_blank">https://www.bomaterials.com/&amp;nbsp</a>; ABOUT THE OPPORTUNITYNot often in one’s career do we get the chance to— Get close to the mission. Getting a real sense of what the business does and how our work directly affects the outcome. Where everyone is involved with the company’s success. No layers, no silos, no bureaucracy. Just the opportunity to make the greatest impact with the most responsibility.Move faster. Adapting to changes in the market at record speed. No multi-layer signoffs and approvals. Instead, the latitude needed to get a new idea, product, or process off the ground quickly. Where we can experiment and test new ideas— and are encouraged to do so. We create solutions to problems that our customers truly care about, and we understand that customers won’t wait for us to figure them out.Branch beyond the role. We’re not defined by past experiences or confined by our current job description. Every day offers opportunities to have influence and be challenged with new projects and tasks. Working shoulder-to-shoulder with some of the top talent in the industry, we’re able to showcase our talents, expand our knowledge, develop new skills, and take ownership and act. All while contributing to the overall success of the organization.Create critical solutions. Join us to solve the most critical challenges facing the Advanced Semiconductor, AI Infrastructure, and Advanced Materials industries.&nbsp;Opportunity knocks at Boston Materials. Will you answer the call? Your Role We are actively seeking a hardware test engineer to work hands-on with advanced hardware systems such as GPUs, AI accelerators, and thermal test vehicles. This role will lead the testing and evaluation of thermal interface materials (TIMs), the core product line at Boston Materials. Typical activities include tearing down/modifying computer hardware, writing software (Python, CUDA, etc.) to control/interface with high-powered chips, and interpreting and processing data streams (primarily thermal) from PC cards, servers, and specialized hardware. You will play a large role in the assembly, operation, data collection, and overall system optimization for thermal stress tests.&nbsp;Your Responsibilities
<ul>
<li>Teardown and modifications of electronics such as computers, laptops, GPU cards, AI accelerators, and thermal test vehicles.&nbsp;</li>
<li>Hands-on work with mechanical assemblies, wiring, material testing, usage of general power tools.&nbsp;</li>
<li>Conduct experiments and tests (such as overclocking and stress testing) on thermal interface materials to evaluate their performance and properties.&nbsp;</li>
<li>Optimize data collection, processing, and analysis from testing equipment.&nbsp;</li>
<li>Automate data collection wherever possible.&nbsp;</li>
<li>Influence design and fabricate tooling/fixtures, incorporating CAD, 3D printing, milling/CNC, and waterjetting.&nbsp;</li>
<li>Collaborate with cross-functional teams to improve material performance and manufacturing processes.&nbsp;</li>
<li>Participate in design reviews and provide feedback on engineering designs.&nbsp;</li>
<li>Help maintain laboratory equipment and ensure a safe working environment.&nbsp;</li>
<li>Document all work according to company protocols and industry standards.&nbsp;</li>
<li>Stay updated on the latest advancements in computer technology and thermal management.&nbsp;</li>
</ul>
Your Skills and Expertise
<ul>
<li>Experience with computer building, CPU/GPU hardware, or modifications of electronic assemblies.&nbsp;</li>
<li>General coding proficiency (primarily Python). Experience with GPU coding or server-specific protocol is a plus.&nbsp;</li>
<li>Proficiency in Linux and ARM platforms.</li>
<li>Familiarity with thermal interface materials and their applications.&nbsp;</li>
<li>Experience with laboratory testing and data analysis is a plus.&nbsp;</li>
<li>Strong analytical and problem-solving skills.&nbsp;</li>
<li>Excellent written and verbal communication skills.&nbsp;</li>
<li>Ability to work independently and as part of a team.&nbsp;</li>
<li>Good organizational skills and attention to detail.&nbsp;</li>
<li>Knowledge of materials science and engineering principles.&nbsp;</li>
</ul>
Summary of Benefits
<ul>
<li>Health, Vision &amp; Dental – Boston Materials pays 75% of Health, Vision and Dental Care coverage for employee and dependents&nbsp;</li>
<li>401(k) plan&nbsp;</li>
<li>4 weeks of supplemental Paid Parental and Family Leave&nbsp;</li>
<li>Unlimited Paid Time Off&nbsp;</li>
<li>Holidays: 14 days/year&nbsp;</li>
</ul>
Boston Materials is an EOE and at the forefront of materials innovation, the key to which is diverse teams with unique backgrounds and experiences. We are committed to employing a diverse workforce with equal employment opportunities regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, marital status, veteran status, or disability. Applicants must be currently authorized to work in the US on a full-time basis.

Hardware Test Engineer

<h3>Job Description</h3>
Job DescriptionWe are hiring a Data Analytics Co-Op in 2026! The Data Analytics Co-Op position is a unique opportunity for enrolled students to take a front seat in the clean energy transition and advanced metering infrastructure deployment.&nbsp;&nbsp; Successful candidates will help RMLD plan and implement its strategy to provide reliable, low cost and non-carbon energy to our communities.&nbsp; The Data Analytics Co-op will learn by performing load profile analysis, power supply analysis, and retail program design. Required skills include basic technical understanding of electricity and its distribution, data analytics, inquisitiveness, and written and verbal presentation.&nbsp; The Data Analytics Co-Op will be assigned specific projects and will present project results.&nbsp; This position will report to the Director of the Integrated Resources Division of Reading Municipal Light Department. Essential Work Activities:
<ul>
<li>Assist in building hourly load profiles for various segments of RMLD’s customers and analyzing the load trend over time and across segments.</li>
<li>Assist in streamlining RMLD’s data analytics standard operating procedures by helping identify appropriate analytical tools or platforms and document the programming process for routine data analytics tasks.</li>
<li>Assist in data analytics related to RMLD’s electric vehicle charging stations, heat pumps, weatherization, distributed generation, demand response, Time of Use and other energy optimization program activities, and in designing new programs.</li>
<li>Assist in developing and maintaining appropriate databases, developing tracking and reporting systems, coordinating database management and reporting functions.</li>
<li>Other duties as assigned.</li>
</ul>
&nbsp; MINIMUM QUALIFICATIONS Education Enrolled in a Bachelor’s or Master’s Degree program in Data Science, Data Analytics, Operations and Information Management, Resource Economics, Applied Mathematics, Computer Science, or related field as determined by the RMLD. &nbsp; JUDGEMENT AND INITIATIVE Essential: Ability to communicate ideas and technical information to peers and management. Demonstrated ability to analyze. Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. Proven ability to handle confidential information with discretion and be adaptable to competing demands. &nbsp; INDEPENDENT ACTION Ability to complete assigned work in a timely manner under deadline pressure.&nbsp; Demonstrated ability to establish own work plans and priorities and/or work cohesively with cross functional teams. &nbsp; PHYSICAL DEMANDS Work may involve occasional moving and carrying of light equipment and/or materials.&nbsp; May be required to climb ladders at commercial facilities.&nbsp; Moderate physical effort may be required on an intermittent basis. &nbsp; MANUAL SKILLS Must have strong computer skills with an emphasis on analytical tools such as machine learning tools, database, Python, or SQL.&nbsp; &nbsp;
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Data Analytics Co-Op (4-6 Months)

<h3>Job Description</h3>
Job Description
The Senior Systems Administrator is accountable for the configuration, maintenance, and operation of the company’s critical enterprise applications/systems. Recommends and researches enhancements to existing enterprise systems and solutions to evolving business needs. Ensures that operating systems, hardware, software systems, and related operating procedures are updated to meet organizational needs. Design and develop strategies for software deployment. Serve as a technical expert in the area of system administration for complex systems. Ensure compliance with the companies Access Control Policy and standards while granting elevated system privileges. Provide Tier 2 and Tier 3 IT support via e-mail, phone, and face-to-face contacts. Assist employees with advanced technical questions about products and software. Leverage system expertise to diagnose reported issues and resolve them in a timely and efficient manner. Actively participate in project management research, system implementations, and a wide range of system administrative duties. Monitor the performance of business-critical servers, software, and hardware.
Major Duties and ResponsibilitiesWeightDescription 25%
Design, develop, plan, and strategize hardware and software upgrades to support system growth, new system features, enhancements, and updates for employee service delivery channels. Configure internal systems and drive and deliver smooth deployment of new applications.
 20%
Direct and administer the day-to-day operational/enterprise system processes. Collaborate with management on complex process improvements.
 15%
Install, maintain, modify, and patch PC and software, including the server network, and devices, working with tech support vendors, field engineers, and third-party vendors as necessary. Evaluate, test, and install new products, upgrades, and workflows on the enterprise systems. Test new enhancements/service packs.
 10%
Manage and support vendor relationships. Liaison to all outside vendors and support centers to interface with enterprise systems. Collaborate with vendors for issues troubleshooting and updating systems.
 10%
Monitor system performance, IT system operations, and storage utilization to minimize downtime. Ensure working conditions of workstations including software license management. Perform enterprise system troubleshooting and routine system maintenance. Report problems to external system providers, such as telecom, web host, and software vendors to resolve. Adhere to IT policy standards for use, operations, and security of network, personal computers, and data.
 10%
Ensure and promote the development of IT team members through coaching, training, and mentoring.
 10%
Manage and monitor software and hardware, related to email, enterprise systems, FedLine, imaging, and other automated systems. Troubleshoot and resolve issues related to Tier 2 or Tier 3 employee requests for technical assistance by phone and in person.
 
Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
 Knowledge and SkillsExperience
Three years to five years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses
A college degree.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills
COMPETENCIES: Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. (Motor Vehicle check dependent on position.) Travel to other branches or locations may be required depending on position. Will be required to work outside of scheduled hours to respond to technology issues.
ADA RequirementsPhysical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled private office with minimal noise
Mental and/or Emotional Requirements
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Senior Systems Administrator

<h3>Job Description</h3>
Job Description
We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.
As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.
When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.
As a Systems Engineer (manipulation) you will be responsible for:
<ul>
<li>Concept of Operations </li>
<li>Trade Studies</li>
<li>Behavior Diagrams</li>
<li>System Architecture</li>
<li>Use Cases</li>
<li>Interface Control Documents</li>
<li>Interfacing/Programming PLC's and robotic arms</li>
<li>Requirement decomposition and flow down</li>
<li>Systems engineering documentation and modeling may be done with both basic documentation tools (Visio, Word, Excel, SharePoint, etc.) or Models Based Systems Engineering (MBSE) Software (CAMEO, JAMA)</li>
</ul>
Qualifications:
<ul>
<li>Minimum of a Bachelor's degree (B.S.), from a technical college or university in an Engineering field.</li>
<li>5+ years of System Engineering experience and electro-mechanical device experience (robotics is a plus)</li>
<li>Python experience is required</li>
<li>Experience with system documentation including Trade Studies, interface control documents, and ConOps</li>
<li>Experience tailoring system engineering processes to balance level of SE effort to product/system needs.</li>
<li>Ability to work in fast-paced, agile environment.</li>
<li>Ability to work autonomously.</li>
</ul>
Location: North Reading, MA
Salary Range: $110,000 - $160,000
The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience 
ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

Lead Systems Engineer (manipulation)

<h3>Job Description</h3>
Job Description
Job Title: IT Service Desk Knowledge Training Lead&nbsp; &nbsp; Evergreen: Anticipated January 2025 Company: Virtual Technologies Group (VTG) Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly&nbsp;&nbsp;&nbsp; Compensation Range:&nbsp;$70,000 - $80,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Knowledge/Training Lead is a dual-function role, acting as the primary owner (KB Owner) of the Service Desk’s Knowledge Base and the lead for staff training and development. This position is responsible for establishing a robust Knowledge-Centered Service (KCS) environment, ensuring that high-quality, accurate knowledge articles are readily available to drive First Contact Resolution (FCR). Simultaneously, this role designs and delivers all new hire and continuous training programs for the Service Desk team supporting a higher education level environment. Knowledge Management and Ownership (KB Owner)
<ul>
<li>Knowledge Strategy:&nbsp;Own, develop, and enforce the Knowledge Management strategy and workflow, ensuring alignment with ITIL and KCS best practices.</li>
<li>Content Management:&nbsp;Oversee the entire lifecycle of knowledge articles—from creation and review to publishing, retirement, and auditing—within the Service Desk’s ITSM platform.</li>
<li>Quality Assurance:&nbsp;Establish knowledge quality metrics and audit procedures to ensure all published articles are accurate, technically correct, and written in a clear, accessible format.</li>
<li>Analyst Engagement:&nbsp;Drive analyst adoption and contribution to the Knowledge Base, providing coaching and incentives to embed the "reuse it, improve it, create it" KCS methodology.</li>
<li>Reporting:&nbsp;Report on key Knowledge Management metrics, such as knowledge article usage, knowledge-driven FCR, and content gaps, providing insights to the Operations Manager for strategic improvement.</li>
</ul>
Training and Development
<ul>
<li>Training Program Management:&nbsp;Design, develop, and facilitate comprehensive training programs for all Service Desk staff, including new hire onboarding and advanced continuous professional development.</li>
<li>Curriculum Maintenance:&nbsp;Create and update all training materials (presentations, job aids, assessments) to reflect current education systems, Service Desk processes, and technology changes.</li>
<li>Performance Gap Training:&nbsp;Collaborate with Team Leads and the QA Lead/Analyst to diagnose performance deficiencies and deploy targeted training interventions to close skill and knowledge gaps.</li>
<li>Skills Development:&nbsp;Focus on developing both technical troubleshooting skills and essential customer service/soft skills (e.g., active listening, handling difficult customers, proper ticket documentation).</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor's degree in Education, Communication, Information Technology, or a related field, or equivalent experience.</li>
<li>Minimum of 4+ years of combined experience in a Knowledge Management and/or IT Service Desk Trainer role.</li>
<li>Demonstrated experience as a Knowledge Base Owner or Administrator.</li>
<li>Strong working knowledge of Knowledge-Centered Service (KCS) principles; KCS certification is a significant asset.</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
 Skills and Competencies
<ul>
<li>Instructional Design:&nbsp;Expertise in adult learning principles and the ability to rapidly design engaging and effective training content.</li>
<li>Technical Writing:&nbsp;Exceptional writing and editing skills, with a proven ability to distill complex technical information into clear, concise, and easy-to-follow knowledge articles.</li>
<li>Change Management:&nbsp;Proven ability to lead cultural change within a team, specifically related to the adoption of KCS and new processes.</li>
<li>Presentation and Communication:&nbsp;Excellent presentation, facilitation, and interpersonal skills for conducting training and interacting with subject matter experts.</li>
<li>ITSM Familiarity:&nbsp;Strong practical experience with ITSM tools (e.g., ServiceNow, Zendesk) for both ticketing and Knowledge Management functions.</li>
</ul>
 Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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IT Service Desk Knowledge Training Lead

<h3>Job Description</h3>
Job Description
Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future!
Our culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, retirement plans, tuition reimbursement, ongoing development, advancement opportunities and more. 
Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more.
We are unable to offer sponsorship or relocation at this time.
This is a hybrid role, 3 days onsite in Lynnfield, MA
The Project Manager (PM) is responsible for managing projects across multiple functional areas and geographically spread locations. The PM facilitates, organizes, and manages implementations and ongoing support initiatives contributing to business goals and company objectives. The PM will also create and manage reports, communication, and documentation. 
At HP Hood, the PM will report to the Senior Project Manager and work closely with members of the IT department, Process Improvement analysts, business teams, and external vendors to define, schedule, and manage deliverables. 
Others who have excelled in this role have brought a love of organization, a passion for learning, and a healthy dose of curiosity. In the PMO, it's our job to define and implement clear work management standards while promoting teamwork, wellness, and success.
Essential Duties and Responsibilities:
<ul>
<li>Manage the definition, planning, implementation, and acceptance of small- to large-scale projects and initiatives, achieving on-time and high-quality delivery. Identify, document, and track risks and facilitate solutions. Escalate issues to management when necessary. Follow up on deliverables with project members.</li>
<li>Track vendor adherence to agreements and expenditure against contract &amp; other budgetary constraints; share regular report outs with PMO Leadership for review and risk mitigation. Manage budgets and financial resources effectively for the wise use of company funds.</li>
<li>Serve as focal contact for project activities &amp; communications; track, update, and communicate status &amp; metrics of assigned projects, ongoing support initiatives, and tasks. </li>
<li>Employ appropriate methods to motivate, coordinate, facilitate, and administer the project team. Prioritize deliverables and manage workload for your team members using our work management tool, Wrike. Raise over allocation and resource conflicts to PMO Leadership.</li>
<li>Master the ins and outs of our project management tool, Wrike, to function as an expert; learn other tools as needed. Provide set up assistance and training to other users as assigned. Coach others daily on use of our tools, understanding that adapting to a new tool may be difficult for some users. Practice patience, respect, and understanding. Review tools regularly for accuracy and request updates from users as needed.</li>
<li>Identify process weaknesses and areas for improvement. Make recommendations and build out workflows to support new processes and train users.</li>
<li>Follow Lean-Agile methodologies and coach project teams on the use of them.</li>
<li>Continue professional development in project management, Lean-Agile, and business and technical areas to keep up to date with industry developments and company changes.</li>
<li>Travel as needed to gather business requirements and successfully implement projects at company locations. Travel will be sporadic and may include periods of up to 100% travel intermixed with periods of no travel. Project implementations may occur during non-peak business hours.</li>
<li>Perform other duties assigned by PMO Leadership.</li>
</ul>
Education and Experience:
<ul>
<li>Required:
<ul>
<li>BA/BS degree in a relevant discipline or an equivalent combination of education, training, and experience.</li>
<li>5+ years of corporate business experience with 3+ years of experience independently managing technical</li>
<li>A demonstrable track record of successful service &amp; support with internal or external customers up to the executive officer level (for example, through project management, account management, marketing initiatives, human resources, communications, etc.).</li>
<li>Experience leading initiatives through an online project management tool (such as Wrike, JIRA, Asana, etc.), preferably as an admin or super-user.</li>
<li>Must be authorized to work in the United States without sponsorship of any kind now or in the future.</li>
</ul>
</li>
</ul>
<ul>
<li>Preferred:
<ul>
<li>Master's in Business Administration (MBA)</li>
<li>Experience managing SAP or other ERP implementations</li>
<li>Experience in Manufacturing/Distribution, with CPG/Food &amp; Beverage experience ideal</li>
</ul>
</li>
</ul>
Skills and Competencies:
<ul>
<li>Proficient in MS Office Suite, including PowerPoint &amp; Excel.</li>
<li>A "can do" attitude and a positive approach to working with others.</li>
<li>Excellent communication and interpersonal skills, coupled with an ability to build strong collaborative relationships across departmental boundaries.</li>
<li>Self-directed, results-oriented, and comfortable working with a diverse set of stakeholders.</li>
<li>Able to learn independently via video tutorials and willing to engage with external vendors as needed.</li>
<li>Able to actively listen and respond well to evolving priorities. No two days are alike in a PMO!</li>
</ul>
#LI-LG1 #LI-hybrid
Exact compensation may vary based on skills, experience and location.
The pay range for this position is$120,000—$130,000 USD
HP Hood is an Equal Opportunity Employer 
Female/Minority/Veteran/Disabled
"VERVRAA Federal Contractor"
Privacy Policy
CCPA
For Applicants in Massachusetts - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Employment is subject to verification of an applicant's identity and eligibility for employment in the United States as required by immigration laws. We are unable to assist with sponsorship at this time.

Project Manager, IT

<h3>Job Description</h3>
Job DescriptionJob Title: IT Service Desk Quality Assurance Analyst Company: Virtual Technologies Group (VTG) Position Availability: Evergreen, Anticipated January 2026 Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly&nbsp;&nbsp;&nbsp; Compensation Range:&nbsp;$60,000 - $75,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Quality Assurance (QA) Lead/Analyst is responsible for developing, executing, and maintaining the quality assurance program for the Service Desk supporting the higher education university environment. This role involves monitoring, evaluating, and analyzing Service Desk interactions (calls, chats, email, tickets) to ensure adherence to established policies, procedures, technical accuracy, and customer service standards. The QA Lead/Analyst is critical in providing data-driven insights to management and training teams for continuous service improvement. Key Responsibilities Quality Monitoring and Evaluation
<ul>
<li>Design and maintain the official QA scorecard and evaluation criteria for all Service Desk channels (voice, chat, email, and ticket documentation).</li>
<li>Conduct regular, unbiased, and statistically sound monitoring of analyst interactions to assess technical troubleshooting accuracy, process compliance (e.g., ITIL, security procedures), and soft skills (e.g., tone, empathy, clarity).</li>
<li>Document and score evaluations, providing detailed, constructive feedback to Team Leads for coaching and performance management.</li>
<li>Lead "calibration sessions" with Team Leads and the Trainer to ensure consistency and fairness in the application of quality standards across all supervisors.</li>
</ul>
Reporting and Analysis
<ul>
<li>Perform root cause analysis on low-scoring evaluations and negative customer feedback (CSAT surveys) to identify systemic process failures or knowledge gaps.</li>
<li>Develop and maintain comprehensive reports on quality performance trends, compliance metrics, and analysis of failure points, presenting findings and actionable recommendations to Service Desk management.</li>
<li>Track and report on the effectiveness of remedial coaching and training by measuring post-training quality improvements.</li>
<li>Identify and flag any potential compliance or security risks observed during the quality review process.</li>
</ul>
Process Improvement and Documentation
<ul>
<li>Collaborate closely with the Trainer to translate quality findings and knowledge gaps into specific, targeted training content and curriculum adjustments.</li>
<li>Work with the Deputy Operations Manager and Team Leads to revise and improve Standard Operating Procedures (SOPs) based on quality findings and best practice.</li>
<li>Assist in maintaining and auditing the accuracy of the Service Desk Knowledge Base, ensuring quality standards are met in all published documentation.</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor's degree in a relevant field or equivalent practical experience.</li>
<li>Minimum of 3+ years of experience in a Quality Assurance or Quality Analyst role within an IT Service Desk or Contact Center environment.</li>
<li>Proven experience developing and administering quality monitoring forms and calibration processes.</li>
<li>Strong familiarity with IT Service Management (ITSM) tools and processes (ITIL Foundation certification is a plus).</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
Skills and Competencies
<ul>
<li>Analytical and Detail-Oriented:&nbsp;Exceptional attention to detail with a strong ability to analyze large sets of data, identify trends, and translate them into clear, actionable reports.</li>
<li>Objectivity and Impartiality:&nbsp;Ability to maintain neutrality and objectivity when evaluating staff performance.</li>
<li>Communication:&nbsp;Excellent written and verbal communication skills, necessary for writing clear reports and providing effective feedback to management.</li>
<li>Technical Knowledge:&nbsp;Solid understanding of common IT Service Desk operations, including troubleshooting methodologies for hardware, software, and networking issues.</li>
<li>Integrity:&nbsp;High level of professionalism and integrity in handling sensitive performance data and analyst feedback.</li>
</ul>
 Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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IT Service Desk Quality Assurance Analyst

<h3>Job Description</h3>
Job DescriptionAt WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.&nbsp; As a Senior SDET you will be responsible for designing an overall test strategy and executing on it. You will&nbsp; work closely with product management to understand our requirements. You will work closely with the development team and others to ensure that our products are thoroughly tested and meet the highest quality standards and work end to end. You will also be responsible for analyzing test results, identifying and reporting issues, and driving continuous improvements in our testing processes. You will work on challenging technical problems focussed on proving our software works end to end. This role reports to the Director of QA.RESPONSIBILITIES:
<ul>
<li>Participate in designing an overall testing strategy to validate and sustain quality for a variety of software teams</li>
<li>Design, develop, and/or improve automated test frameworks and tools to validate end to end use cases.</li>
<li>Participate in end-to-end testing processes with a focus on automation, adhering to testing philosophies and best practices</li>
<li>Work closely with the development team to ensure that test cases are integrated into the software development life cycle</li>
<li>Contribute to setting goals and performance metrics for the QA team, identifying trends and patterns to proactively address potential quality issues before they reach members</li>
<li>Analyze test results, identify and report issues, and work with the development team to resolve them</li>
<li>Work closely with cross-functional teams such as Software Development, Product, Data Science and Member Services to understand, clarify and ensure testing requirements are complete, accurate and properly prioritized based on member value.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>5+ years of quality assurance experience in both automation and manual testing</li>
<li>Strong programing and systems design skills for writing integration tests using Java, Python or similar languages</li>
<li>Experience with Cypress/Selenide/Appium or equivalent UI automation frameworks</li>
<li>Experience with relational databases (SQL)</li>
<li>Experience testing and automating REST APIs</li>
<li>Experience automating BLE is a plus.</li>
<li>Demonstrated ability to work with individual contributors, vendors, and cross-functional teams</li>
<li>Demonstrated ability as a self starter and caring for the overall quality experience for customers</li>
<li>Strong communication skills&nbsp;</li>
<li>Passionate about shipping products that people love</li>
<li>Passionate about making complicated things simpler</li>
<li>Bachelor’s degree in computer science or related field</li>
</ul>
Learn more about our Software Org and how to be successful in your&nbsp;engineering&nbsp;career at WHOOP via our&nbsp;Career Framework. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in&nbsp;E-verify&nbsp;to determine employment eligibility.&nbsp; It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $150,000 - $210,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.&nbsp; In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Senior SDET

<h3>Job Description</h3>
What You’ll Work On
 
<ul>
<li>Leading the personalization architecture for a high-traffic e-commerce ecosystem</li>
<li>Designing scalable approaches for customer segmentation and behavioral targeting</li>
<li>Integrating recommendation engines, CDPs, and 3rd-party personalization tools</li>
<li>Providing hands-on leadership to development teams and reviewing solution design</li>
<li>Partnering with business stakeholders to translate goals into actionable technical plans</li>
<li>Continuously evaluating new personalization technologies and recommending improvements</li>
</ul>
<ul>
<li>
 
 
 
 
4 Key Skills We’re Targeting
 
 
1. Large-Scale E-commerce Platform Experience
 
Strong background with ATG, WebSphere Commerce, Adobe Experience Cloud, or similar enterprise platforms.
 
 
2. Deep Personalization Expertise
 
Experience with customer segmentation, behavioral targeting, A/B testing, and recommendation engines.
 
 
3. Architecture Leadership
 
Ability to set personalization strategy, define architecture patterns, and guide engineering teams.
 
 
4. Data-Driven Decisioning
 
Hands-on experience using CDPs, analytics, or ML-driven systems to power personalization at scale.
 
 
 
 
 
Preferred Background
 
<ul>
<li>Experience with personalization tools like Adobe Target, Dynamic Yield, Bloomreach, Optimizely, or Oracle ATG Personalization</li>
<li>Strong understanding of experimentation, conversion optimization, and digital commerce KPIs</li>
<li>Exposure to cloud environments and API/microservices-based architectures</li>
<li>Retail or B2C e-commerce experience is highly beneficial</li>
</ul>
</li>
<li></li>
</ul>

E-commerce Personalization Architect / Lead - Boston, MA - Onsite - Direct Client - JOBID658

<h3>Job Description</h3>
Job DescriptionAbout this role: Pickle Robot is on the hunt for a smart, motivated DevOps Engineer to join our infrastructure team and help us revolutionize the future of warehouse automation. This role serves as the backbone of our technical operations, working across all levels of our organization to ensure a reliable, scalable, and efficient development lifecycle for our revolutionary robotic unload systems. You'll build and maintain the cloud infrastructure, data pipelines, and deployment systems that power our growing fleet of robots deployed across the United States. We need an engineer with a strong software foundation and deep DevOps experience. Your contributions will directly impact the reliability and scalability of Pickle's robotic platform, enabling our engineering teams to innovate rapidly while ensuring our customers experience consistently high uptime. A strong understanding of cloud infrastructure, DevOps best practices, and fleet management will be critical to success in this role.Responsibilities:
<ul>
<li>Design cloud architecture applied using repeatable Terraform for GCP, including IAM, Artifact Registry, Cloud Run/Compute, load balancers/IAP, and Cloud DNS.</li>
<li>Evolve our GitHub Actions CI/CD pipelines with reusable workflows, intelligent caching, secrets/attestations, and WIF/OIDC integration to GCP.</li>
<li>Level-up observability using Prometheus/VictoriaMetrics, Grafana, and Alertmanager, establishing sensible SLOs and quiet, actionable alerts.</li>
<li>Harden the platform with least-privilege IAM, Secret Manager/Vault integration, service-to-service authentication, and software provenance tracking.</li>
<li>Ship slimmer, reproducible Docker images and define base-image policies with automated scanning for vulnerabilities.</li>
<li>Design, build, and maintain robust data pipelines to capture logs and telemetry from robots in the field, enabling real-time monitoring and analysis.</li>
<li>Build small internal tools and CLIs (usually Python) to eliminate toil, such as DNS checks, release helpers, and deployment automation.</li>
<li>Develop and maintain automation scripts to bootstrap laptops, servers, and robot controllers, streamlining deployment and configuration management.</li>
<li>Work cross-functionally with software engineering, hardware, and deployment teams to ensure our robots are operationally ready to serve customers with minimal downtime.</li>
<li>Participate in an on-call rotation to provide support for infrastructure and deployment issues.</li>
<li>Write crisp documentation, PR templates, and lightweight runbooks that people actually use.</li>
<li>Establish monitoring, alerting, and observability systems to proactively identify and resolve issues before they impact customers.</li>
</ul>
Skills
<ul>
<li>5–7+ years in software engineering; you've shipped production systems and have a strong software foundation.</li>
<li>Proficiency with Linux, Git, Docker, and Python for automation and infrastructure management.</li>
<li>Hands-on experience with public cloud infrastructure management (GCP preferred): IAM, compute (Cloud Run or GCE), networking/load balancing, storage, PubSub, and Artifact Registry.</li>
<li>Strong experience creating CI/CD and build pipelines that integrate different providers securely, utilizing technologies such as IAM, service account impersonation, and Workload Identity Federation.</li>
<li>Security-minded with deep understanding of least privilege, secrets management, and OIDC/SAML concepts. SecOps experience is a plus.</li>
<li>Bias to automate and document; comfortable taking a loosely defined task to done with light guidance.</li>
<li>Pragmatic about trade-offs; you can explain the "why," not just the "what."Familiarity with Robot Operating System (ROS) and the unique challenges of deploying software to robotic systems.</li>
<li>Experience managing a fleet of robotic devices or IoT systems, including remote monitoring, updates, and troubleshooting.</li>
<li>Excellent troubleshooting skills with the ability to diagnose complex issues across distributed systems.</li>
<li>Strong interpersonal and technical communication skills, with the ability to collaborate effectively across engineering, hardware, and deployment teams in a hybrid environment with distributed teammates.</li>
<li>Detail-oriented problem-solver with a strong sense of urgency and willingness to help colleagues and customers in their time of need.</li>
<li>Self-motivated with high ownership mentality; personal responsibility with a collective mindset.</li>
</ul>
Pay at PickleAt Pickle Robot Company, we believe transparency builds trust. The salary range listed here is provided in accordance with Massachusetts law and reflects what we reasonably and in good faith expect to offer for this role. We often consider candidates at different levels of seniority, and final compensation will reflect the level at which a candidate is hired, along with factors like experience and location. About Pickle RobotWant to get in on the ground floor of a fast-growing, VC-backed robotics company? Join Pickle Robot! We build systems that companies and their teams love. Pickle robots unload trucks. Every day, millions of trucks and containers are loaded and unloaded, often requiring manual labor—tough, dirty, dangerous, and hard to staff. Pickle automates this process using AI, machine learning, and robotics to deliver reliable products. Our Unload Systems work with teams on loading docks to make the job safer, faster, and more efficient. Pickle provides best-in-class benefits including health, dental, &amp; vision insurance; unlimited vacation, along with all federal and state holidays; 401K contributions of 5% your salary, travel supplies, and other items to make your working life more fun, comfortable, and productive.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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