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<h3>Job Description</h3>
Job Description
Lia Toyota Northampton is seeking an experienced Service Advisor to join our team.
COMPENSATION RANGE: $65K-$125K based on knowledge and production
SIGN ON BONUS: N/A
REQUIREMENTS:
• Must hold a high school diploma or equivalent 
• Excellent customer service skills 
• Basic Computer skills 
• Positive, friendly attitude, along with a customer service mentality 
• Enjoy working in a fast-paced environment 
• Excellent oral and written communication skills 
• Must have a clean and valid driver's license
KEY RESPONSIBILITIES:
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. 
• Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer 
• Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience 
• Ensures that the daily inventory of technicians' time is consistently sold to service customers. 
• Distribute work between technicians efficiently
BENEFITS:
• Medical, Dental and Vision 
• 401K Plan with Employer Match 
• Continued education, manufacturer hands-on and web-based training 
• Paid Time Off 
• Paid Weekly 
• An employer funded Life Insurance Plan 
• Discounts on services and parts 
• Employee vehicle purchase plans 
• Company provided uniforms
ABOUT US:
Founded in 1979, Lia Group Companies consist of Lia Auto Group, Vent Fitness, BurgerFi and various commercial properties including Hamilton Square shopping center in Guilderland. Our team of over 1500 dedicated team members at 23 locations throughout NY, MA and CT offer our quality products and deliver exceptional consumer experiences for over 35 years. We have a long history of success and growth providing a continuous opportunity for development. We offer competitive wages, generous benefits, a safety-conscious, drug-free work environment. We seek those who can help us take our growth and service to the next levels.
COMMUNITY:
We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.

Lia CJDR Northampton - Automotive Service Advisor

<h3>Job Description</h3>
Job Description
Position Name:
Entry-Level Automotive Service Advisor
Location:
Concord, NH
Company:
Lovering Volvo Cars Concord
Position Description:
Lovering Volvo is looking for a Service Advisor to join our team. This is a customer service position in a fast-paced, team environment. This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently.
Compensation:
$40,000 -$50,000 annually
Job Responsibilities:
<ul>
<li>Handle telephone and web inquiries regarding service work and appointments</li>
<li>Provide an EXCELLENT customer service experience</li>
<li>Prepare and process repair orders</li>
<li>Advise customers on the care of their vehicles</li>
<li>Consult with technicians regarding required repairs</li>
<li>Review repair orders to ensure that the work has been completed and additional work required is noted</li>
<li>Explain completed work and charges to customers</li>
<li>Maintain high customer satisfaction standards</li>
<li>Maintain a professional appearance</li>
</ul>
Job Requirements:
<ul>
<li>Previous automotive experience is preferred but not required&nbsp;</li>
<li>Customer service skills – the desire to go above and beyond for your customers</li>
<li>Excellent communication skills – candidate needs to be a clear and confident communicator</li>
<li>Team oriented – our environment encourages teamwork, when each of us succeed, we all succeed</li>
<li>Reliable – the team around you can depend on you to be on time and to perform your job well</li>
<li>Positive personality – we like to have fun and we like people who want to have fun with us. The glass is always half-full!</li>
<li>Desire to grow within our organization</li>
<li>Self-starter</li>
<li>Detail-oriented</li>
<li>Proficient with using computer systems, with experience using CDK a plus</li>
<li>Strong work ethic&nbsp;</li>
</ul>
What We Will Provide for You:
<ul>
<li>Competitive pay</li>
<li>Paid factory training and in-house training program</li>
<li>3 weeks paid time off&nbsp;in the first year</li>
<li>Employee matching 401K program</li>
<li>Medical, vision and dental benefits (Anthem Blue Cross Blue Shield; company pays 50%)</li>
<li>Higher education tuition assistance</li>
<li>Employee purchase discounts</li>
<li>Focus on employee wellness</li>
</ul>
About Us:
We are different from the typical car dealership. Or at least that's what our employees and customers think.&nbsp; We are in business because we know how to make buying and servicing a vehicle fun and easy. It starts with being transparent from the moment customers visit our website through when they take delivery of their new car. The living proof is in our reputation. We've been consistently rated Best Auto Dealer by Best of Surveys.
We are an equal opportunity employer. We do not discriminate in hiring, promotion, or other employment decisions on the basis of race, sex, color, pregnancy, religion, national origin, sexual orientation, marital status, disability, age, veteran, or any other basis protected by law. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
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Entry-Level Volvo Automotive Service Advisor

<h3>Job Description</h3>
Job Description
Job Title: Receptionist / Service Writer (Training Provided) Location: Fitchburg/Leominster Employment Type: Full-Time
Compensation: Starting @18 with no restriction to overtime if applicable.
A&amp;P Auto is a busy, customer-focused auto repair facility specializing in “general repair, diagnostics, and maintenance for domestic &amp; import vehicles We pride ourselves on honest service, quick turnaround, and a friendly team environment.
Position Overview We are seeking an organized, personable Receptionist / Service Writer to be the face of our shop. You’ll greet customers, answer phones, schedule appointments, write up repair orders, and assist technicians with parts look-ups and updates.
No prior service-writer experience required—we will train the right candidate. Previous auto-shop or service-advisor experience is a strong advantage and may qualify for higher starting pay.
Key Responsibilities
<ul>
<li>Welcome customers, answer multi-line phones, and manage appointment calendar</li>
<li>Write clear, accurate repair orders (ROs) and explain estimates to customers</li>
<li>Track job progress, relay updates, and present final invoices</li>
<li>Process payments (cash, card, financing) and handle basic bookkeeping</li>
<li>Coordinate with technicians on parts, diagnostics, and timelines</li>
<li>Maintain a clean, professional front counter and waiting area</li>
</ul>
Qualifications
<ul>
<li>Excellent communication &amp; people skills—must enjoy helping customers</li>
<li>Basic computer proficiency (Google Workspace/MS Office, POS systems)</li>
<li>Reliable, punctual, and able to multitask in a fast-paced environment</li>
<li>High school diploma or equivalent</li>
<li>Valid driver’s license and clean driving record</li>
<li>Preferred (but not required): 1+ years in automotive service writing, parts counter, or dealership advisor role</li>
</ul>
What We Offer
<ul>
<li>Paid on-the-job training for service writing</li>
<li>Competitive hourly pay with performance bonuses</li>
<li>Employee discounts on parts/labor</li>
<li>Stable Monday–Friday schedule with rotating Saturdays</li>
</ul>
How to Apply Email resume and brief cover note to <a href="mailto:apauto@yahoo.com" target="_blank">apauto@yahoo.com</a> with subject line “Receptionist / Service Writer Application”. No phone calls please.

Receptionist/Service Writer

<h3>Job Description</h3>
Job Description
Looking for a Service advisor service manager for a small Automotive Gas diesel light duty repair shop
Our busy Repair Shop is looking for a Service Manager Service Advisor to assist within our established, independent owned shop. We run a clean organized office and environment.
Daily duties would include scheduling incoming appointments, greeting our customers, directing technicians, writing estimates, ordering parts from our suppliers, informing customers of needs and recommended maintenance, in order to maintain our front office and making our customers feel appreciated.
Women are encouraged to apply, and the ideal candidate will have some automotive experience with a working knowledge of the industry. as a Technician or Advisor or a Manager. We expect our ideal candidate to:
- Have a desire to work in the automotive field.
- Be neat, organized and well groomed.
- Serve our customers with a smile.
- Thrive in a busy environment.
- Is looking for a long term position with growth potential.
- 5 Day work week-Be on Time
If you have previously worked as a Mechanic, Lube Tech, in Sales with some knowledge of customer service in auto industry we would like to talk to you.
Our customers are our most important resource and it is important to us that they are happy. We always strive to have a good reputation within our community. If you believe you are looking for a friendly environment like ours please reply to this posting by email with a short resume highlighting your education, previous work experience, and immediate contact information.
We are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through years of automotive repair experience.
As an automotive service/advisor manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
<ul>
<li>Deliver exceptional customer service while listening and consulting customers and deal with all situations</li>
<li>Following up with customers, services requested, estimated completion times etc</li>
<li>Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts</li>
<li>Deliver and discuss pricing estimates with customers as well as promoting shop services</li>
<li>Lead, manage, and train team while keeping in tune with our companies outlook</li>
<li>Supervise up to 5 employees</li>
<li>Oversee technicians’ inspections, diagnosing and repairing of domestic light duty trucks</li>
<li>Maintain inventory counts</li>
<li>Overall cleanliness and organization of the facility</li>
<li>Other duties as assigned Managing the techs and keep theem going thru day to meet expectations of the day</li>
<li>A minimum of 2 years of service experience</li>
<li>General automotive knowledge</li>
<li>Excellent customer service disposition</li>
<li>Good communication skills</li>
<li>Excellent selling skills</li>
<li>Leadership ability to dispatch work to techs</li>
<li>Team building skill</li>
</ul>
Benefits:
<ul>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>401k</li>
</ul>
Schedule:
<ul>
<li>Monday to Friday 8-5-5:30</li>
</ul>
Supplemental Pay:
<ul>
<li>The probationary period is 90 days from start-date. During this period you will be evaluated for quality of work as well as your fitment in the workplace. Exemplary work is expected throughout the entire probationary period, and is expected during your entire employment following this period. Your ability to do as asked. If you do not follow these guidelines of what is asked you will be terminated.</li>
</ul>
Job Type: Full-time
Pay: $20.00 - $40.00 per hour or we can work commission based
Work Location: In person Shop is in Bellingham Mass
 #hc196861

Automotive service advisor-Automotive service manager

<h3>Job Description</h3>
Job Description
Looking for a Service advisor service manager for a small Automotive Gas diesel light duty repair shop
Our busy Repair Shop is looking for a Service Manager Service Advisor to assist within our established, independent owned shop. We run a clean organized office and environment.
Daily duties would include scheduling incoming appointments, greeting our customers, directing technicians, writing estimates, ordering parts from our suppliers, informing customers of needs and recommended maintenance, in order to maintain our front office and making our customers feel appreciated.
Women are encouraged to apply, and the ideal candidate will have some automotive experience with a working knowledge of the industry. as a Technician or Advisor or a Manager. We expect our ideal candidate to:
- Have a desire to work in the automotive field.
- Be neat, organized and well groomed.
- Serve our customers with a smile.
- Thrive in a busy environment.
- Is looking for a long term position with growth potential.
- 5 Day work week-Be on Time
If you have previously worked as a Mechanic, Lube Tech, in Sales with some knowledge of customer service in auto industry we would like to talk to you.
Our customers are our most important resource and it is important to us that they are happy. We always strive to have a good reputation within our community. If you believe you are looking for a friendly environment like ours please reply to this posting by email with a short resume highlighting your education, previous work experience, and immediate contact information.
We are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through years of automotive repair experience.
As an automotive service/advisor manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
<ul>
<li>Deliver exceptional customer service while listening and consulting customers and deal with all situations</li>
<li>Following up with customers, services requested, estimated completion times etc</li>
<li>Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts</li>
<li>Deliver and discuss pricing estimates with customers as well as promoting shop services</li>
<li>Lead, manage, and train team while keeping in tune with our companies outlook</li>
<li>Supervise up to 5 employees</li>
<li>Oversee technicians’ inspections, diagnosing and repairing of domestic light duty trucks</li>
<li>Maintain inventory counts</li>
<li>Overall cleanliness and organization of the facility</li>
<li>Other duties as assigned Managing the techs and keep theem going thru day to meet expectations of the day</li>
<li>A minimum of 2 years of service experience</li>
<li>General automotive knowledge</li>
<li>Excellent customer service disposition</li>
<li>Good communication skills</li>
<li>Excellent selling skills</li>
<li>Leadership ability to dispatch work to techs</li>
<li>Team building skill</li>
</ul>
Benefits:
<ul>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>401k</li>
</ul>
Schedule:
<ul>
<li>Monday to Friday 8-5-5:30</li>
</ul>
Supplemental Pay:
<ul>
<li>The probationary period is 90 days from start-date. During this period you will be evaluated for quality of work as well as your fitment in the workplace. Exemplary work is expected throughout the entire probationary period, and is expected during your entire employment following this period. Your ability to do as asked. If you do not follow these guidelines of what is asked you will be terminated.</li>
</ul>
Job Type: Full-time
Pay: $20.00 - $40.00 per hour or we can work commission based
Work Location: In person Shop is in Bellingham Mass
 #hc196860

<h3>Job Description</h3>
Job DescriptionDescription:
Sullivan Tire, an employee-owned company, currently has an opportunity to be a Sales &amp; Service Writer. The Sales and Service Writer will be a customer service focused individual.
 
Responsibilities:
<ul>
<li>Greet customers, fulfill needs, and build a loyal customer base.</li>
<li>Foster a positive and friendly environment</li>
<li>Provide customers with product information, schedule appointments, and handle their tire and auto service needs</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent</li>
<li>Customer service experience in a retail environment </li>
<li>Strong telephone skills </li>
<li>Understanding the tire and auto service industry is a plus</li>
<li>Dependable Transportation</li>
<li>A proven sales track record in an automotive environment is a plus</li>
</ul>
Benefits:
<ul>
<li>Health Insurance- including Medical, Vision, and Dental</li>
<li>Life and Disability Insurance</li>
<li>Paid Holidays, Personal Time, and Vacation Time</li>
<li>Discounted Services</li>
<li>Employee Owned! ESOP Retirement Plan</li>
<li>Flexible Spending</li>
<li>401(k) with Company Match</li>
<li>Tuition Reimbursement</li>
</ul>
EEO Statement
Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
 
Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.” Come and join our family!

Sales & Service Writer

<h3>Job Description</h3>
Job DescriptionJob Description: Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Business Development Manager Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer’s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience. Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. &nbsp; Job Description We are currently seeking an experienced, motivated, and energetic professional to manage our BDC Department. The Business Development Manager helps grow the business by responding to business leads and developing relationships to promote sales for the dealership.&nbsp; He or she may be technically savvy as well to help communicate in a clear and efficient way with consumers using their preferred method of communication. This position will be responsible for managing all aspects of the department including handling internet leads, inbound phone calls and customer retention. In addition, the BDC Manager hires, trains, and monitors team which handles most follow-up, all internet leads and inbound calls and lead generation. The ideal candidate has experience in a large-volume dealership, and some supervisory or management experience. He or she must have a strong sales aptitude, excellent communication, and interpersonal skills. This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. &nbsp; Responsibilities Manages all incoming sales and service appointment queries (either phone or internet) by Develops viable sales forecasts and associated sales strategies Hires, trains, and monitors team member performance Helps promote the dealership online via Social Media outlets Assists sales staff to manage deals from start to finish Respond to new leads and communicate effectively with customers within established time frames Provides timely and accurate reports on all sales activities as needed Perform customer follow-up to unsold customers to maximize all selling opportunities Maintain a sold customer follow-up system to encourage repeat and referral business Performs other duties as assigned Job Requirement:&nbsp; Automotive BDC/Internet management experience High school diploma or GED Basic knowledge of CRM system, lead providers and website backend tools preferred Highly Professional and dependable Working knowledge of the automotive industry a plus Strong organizational and time management skills Strong computer and internet skills, including Microsoft Office suite Dealership and Reynolds and Reynolds experience a plus Outstanding communication skills Professional appearance and work ethic Compensation Competitive Pay Based on Experience Medical Benefits Paid Vacation Holidays Professional Workplace Non-Smoking Workplace Drug Free Workplace Opportunity for Advancement Direct Deposit 401(k) with Company Match The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. It’s time to make the most important move of your career! Apply Now!

BDC Manager

<h3>Job Description</h3>
Job Description
Named a "Top Place to Work" by the Boston Globe for multiple years, Best Chevrolet, Inc., is a family owned dealership located in Hingham, MA that has been proudly serving the community since 1957.
On a daily basis the dealership has between 80 and 100 customers dropping off their vehicles for a wide range of services. This is an opportunity for a serious advisor who has the ability to work in one of the busiest service departments in the region.&nbsp;
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Pay Range: $70,000 up to $120,000 with base plus commission.&nbsp;
<ul>
<li>Compensation varies based on experience, sales performance, CSI scores, training level, and overall productivity.&nbsp;</li>
</ul>
Benefits
<ul>
<li>Competitive pay</li>
<li>Employee Discounts</li>
<li>Hands on Training</li>
<li>Paid Time Off</li>
<li>Flexible Spending Account</li>
<li>401k&nbsp;</li>
<li>Health &amp; Dental Benefits</li>
</ul>
Responsibilities
<ul>
<li>Greet customers promptly</li>
<li>Obtain customer and vehicle information</li>
<li>Clearly report all vehicle symptoms as described by the customer</li>
<li>Determine and recommend maintenance base on age, mileage and history of vehicle</li>
<li>Prepare a complete and accurate estimate of cost for labor and parts</li>
<li>Establish follow up time</li>
<li>Monitor the progress of each vehicle throughout the day, and update customers frequently</li>
<li>Verify that the final invoice reconciles with the work performed on the repair order</li>
<li>Explain all completed work and charges to customers</li>
</ul>
Qualifications
<ul>
<li>1-2 year of prior automotive experience preferred&nbsp;</li>
<li>Proven record of achieving exceptional customer satisfaction</li>
<li>Past experience as a service advisor, assistant lane manager or service consultant preferred</li>
<li>Very energetic personality&nbsp;</li>
<li>A desire for a long-term career with a growing organization</li>
<li>Personal and professional integrity</li>
<li>Computer skills and willingness to learn new programs</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Automotive Service Advisor

<h3>Job Description</h3>
Job Description
We are looking for an experienced Service Writer to join the team at Planet Honda in Tilton, New Hampshire. This is a full-time, salary position and the successful candidate will be an individual contributor who is passionate about customer service. The ideal candidate will have a professional attitude, excellent interpersonal and communication skills, as well as a strong knowledge of the automotive industry. Annual income from $60,000-$100,000!&nbsp; Compensation &amp; Benefits: Planet Honda offers a competitive salary along with a full benefits package that includes health, dental, and vision insurance, 401K, and vacation time. Responsibilities: • Offer superior customer service to all clients • Assess customer service requirements and address additional concerns • Schedule service appointments and coordinate follow-up • Perform service write ups and document services accordingly • Track and record customer and repair orders for processing • Generating sales • Resolve customer complaints and service issues in a timely manner • Develop and maintain relationships with customers • Adhere to company policies Requirements: • High school diploma or equivalent • Automotive Service Advisor experience • Excellent customer service and interpersonal skills • Ability to multitask and prioritize • Proficient in computer systems • Strong organizational and problem-solving skills • Ability to handle high-pressure situations EEOC Statement Planet Honda is an Equal Opportunity employer and pledges to adhere to all national, state, and local laws related to the nondiscrimination against applicants and employees with regard to race, color, religion, age, sex, sexual orientation, national origin, veteran status, disability, or any other basis.

Service Writer

<h3>Job Description</h3>
Job DescriptionJob Summary: We are looking for a&nbsp;Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.&nbsp;Benefits
<ul>
<li>Competitive Pay</li>
<li>Blue Cross Blue Shield Medical and Dental on Day 1 of Employment</li>
<li>401K after 90 days</li>
<li>Vacation Time</li>
<li>Paid Time Off</li>
<li>Sick Time</li>
<li>Paid Training</li>
<li>Career Advancement Opportunities</li>
</ul>
Responsibilities
<ul>
<li>Meet with customers and determine their needs for repair and/or service of their vehicle issues</li>
<li>Increase customer satisfaction by building customer relations</li>
<li>Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations</li>
<li>Monitor the progress of each vehicle throughout the day, and update customers frequently</li>
<li>Increase profitability by maximizing sales &amp; executing retail promotions</li>
<li>Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times</li>
<li>Participate in the development and documentation of standard operating procedures as appropriate</li>
<li>Oversee and participate in quality control</li>
</ul>
Qualifications
<ul>
<li>High school diploma or equivalent</li>
<li>Valid commercial driver’s license &amp; clean driving record</li>
<li>Accredited training in service advisor skills, customer satisfaction, and quality control</li>
<li>Automotive service advisor experience</li>
<li>Ability to read, write and speak English fluently&nbsp;</li>
<li>Ability to concentrate and accomplish tasks despite interruptions</li>
<li>Proficient use of computers/business machines</li>
<li>Multitasking skills </li>
</ul>
About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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