Front Desk Associate

Job Description

Job Description

Job Details

• Job type: Part-time, Hourly
• Wage: $15.00 - $17.00
• # of hours per week: 6 -10
• Days: Tuesday, Thursday & Weekends as needed
• Age requirement: Must be 18 years or older
• Shifts
  • Tuesday: 7am-10am
    
  • Thursday: 7am-10am
  • Weekends as needed

Candidates should only apply if availability matches the shifts above

Summary

The WestFit Club is seeking a professional and enthusiastic Front Desk Associate to join our team. As the first point of contact for our valued members and guests, you will play a crucial role in creating a welcoming and positive atmosphere for everyone who enters our club.

The ideal candidate has a passion for providing exceptional customer service and a genuinely friendly attitude. Your responsibilities will include greeting members, managing check-ins, answering phone calls, and providing accurate information about our facilities and services. You must be an excellent multitasker, able to handle various tasks with a calm and organized approach in our fast-paced environment.

This position is essential to our daily operations and requires a reliable, proactive individual with a strong work ethic. If you are a team player who is eager to make a direct impact on our members' experience and contribute to a supportive and dynamic club culture, we encourage you to apply.

As a valued team member, you'll receive a complimentary fitness center membership.

Responsibilities

• Greet and check-in all members and guests in a friendly, professional, and efficient manner.
• Answer phones and respond to inquiries about membership, class schedules, and club amenities.
• Handle sales transactions, including point-of-sale purchases for merchandise and services.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Manage a multi-line phone system, directing calls and taking messages as needed.
• Address member concerns and resolve issues effectively, escalating to management when necessary.
• Provide tours of the facility to prospective members, highlighting key features and benefits.
• Stay up-to-date on all club promotions, events and class offerings.
• Enforce club policies and safety procedures to ensure a secure environment for all members and staff.

Qualifications

• Exception interpersonal skills with a positive and energetic approach to customer service.
• Excellent verbal and written communication skills.
• Highly organized with attention to detail.
• Proficiency in using computer systems, including point-of-sale software.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Must be able to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• High school diploma or equivalent required.