Job Description
Job Description
Nova Biomedical is hiring a Technical Support Operations Analyst fully on-site in our Waltham, MA facility. The Technical Support Operations Analyst will be responsible for managing the day-to-day operations of the Technical Support Department. This role will be responsible for monitoring, analysis, and reporting of Field/Dispatch/Operations performance metrics and will be the programmer and support for the Nova CRM software and interfaces to other internal business platforms.
Essential Responsibilities Include:
- Providing support in maintaining Nova inventory systems.
- Using Pivotal and SAP to maintain inventory.
- Acting as the key programmer for Sales and Support CRM, Pivotal.
- Providing support to the Operations Manager.
- Working directly with internal and external customers to provide solutions to requests and problems.
- Working directly with accounting to rectify problem invoicing or transactions.
- Maintaining and updating department procedure manuals.
- Providing active support for the Field Support Team regarding inventory uploads, downloads and corrections.
- Providing active support for annual inventory counts and re-counts as needed.
Qualifications/Skills and Competencies:
- High degree of understanding of corporate systems and design.
- Demonstrated background in customer relationships.
- Requires above average communications and interpersonal skills.
- Strong skills in the management of business processes.
- Strong computer skills including database knowledge, strong Office skills (Excel, Word, PowerPoint, etc.).
- Experience with inventory systems. A good understanding of cost accounting. Strong communications skills, both verbal and written.
Physical Requirements:
- The ability to work with a computer for prolonged periods.
- The ability to work while standing or sitting for prolonged periods.
- The ability to lift at least 35 lb.
Education/Experience:
- BS Degree in a Technical or Business discipline.
- 2-5 years of experience in supporting Technical Support or other business operations.
At Nova Biomedical, we practice our core values of mutual respect, honesty, and integrity throughout the company. With a strong sense of family in the workplace, we are proud that one third of all our employees have been with us for over 10 years.
Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program for children of employees.