Job Description
Job Description
We are Massachusetts Center for Adolescent Wellness (MCAW) of the North Shore, which offers comprehensive mental health treatment, primarily through therapeutic groups, for adolescents aged 13 to 17 years old. Family involvement and care coordination are also at the forefront of our treatment model. We work with clients experiencing a variety of mental health challenges. Evidence-based modalities are combined with holistic methods to provide the best care.
Our staff provide treatment services for our Partial Hospitalization Program and Intensive Outpatient Program in Lynnfield, MA. This program provides in person services to adolescents with mental health and substance use disorders.
We are seeking an experienced behavioral health Intake Coordinator to join our team!
The general responsibility of this role is to handle patient admissions by gathering and recording patient and payment responsibility information; answering questions; providing program services information. The Intake Coordinator works closely with the clinical team, admissions team, and business development team and works well in a fast-paced, collaborative environment.
Come join us as we make a positive difference in the lives of teens and their families!
Essential Job Functions:
- Greets clients and families who arrive on site
- Answers facility phone calls; provides resolution to the family member or referral source. If outside scope, ensures follow up is completed by the appropriate department.
- Arranges Uber health for clients who require it for transportation
- Completes all Medical Records requests including those from legal, guests, and referral sources and ensure requests follow HIPPA compliance
- Faxes discharges to providers at therapist request
- Assists therapists with scanning de-escalation forms and TX agreement into SCANNED DOCS in the charts
- Send out intake schedule to clinical teams in advance of appointments
- Ensures all ROIS and consents are signed, locked and completed
- Completes consents and contacts in their entirety and ensures contact information is accurate
- Inform team that ROIs are completed and referent is completed or not
- Maintains a par level of office supplies – water, paper goods, ink, etc.
- Receives and assigns for daily deliveries from Amazon, FedEx, and UPS
- Ships packages at Fed Ex, medical records
- Open mail and distribute to the correct departments
- Ensure payments are scanned to Business Office same day
- Performs other related duties as assigned.
- Cross trained as a Behavioral Health Technician
- Adheres to professional standards, facility policies and procedures, federal, state, and local requirements.
- Supports the administrative tasks of the South Shore location also
Schedule:
- Intake Coordinator –8 am – 4 PM Monday through Friday, on site in office position
The experienced Intake Coordinator should meet the following minimum requirements:
- Minimum of (1) year of experience with patient admissions in a healthcare setting, as well as working with adolescents and their families and have an understanding continuum of care.
- Able to work the schedule as above noted.
Job Status: Full-time
Pay: $55k - $58k per year
Medical Specialty: Mental Health Counseling
Education: Associate’s Degree (preferred)
Experience: Healthcare Patient Admissions: 1 years (Required)
Work Location: In person
Ability to Commute: Lynnfield, MA 01940 (Required)
Benefits: We offer a competitive benefits package with voluntary and company-paid plans that demonstrate the commitment we have to our staff in providing the best benefit options that prioritize employee well-being.
It includes:
- Comprehensive Health, Dental, and Vision insurance, ensuring you and your family have access to top-notch care.
- Short-term and Long-term Disability
- Voluntary Life and AD&D insurance
- HSA and FSA accounts
- Worksite benefits - Accident, Hospital Indemnity and Critical Illness plans
- Legal plan
- Corporate discounts
- Employee assistance program
- Pet insurance
- Enjoy a healthy work-life balance with ample time off so you can recharge and take care of personal matters, which include: 7 holidays, vacation, sick and personal time-off
- 401(k) w/ match with eligibility after completion of 90 days employment to invest in your future and help you build financial security for tomorrow
- We believe in your growth! We have professional development opportunities, that include our ongoing compliance training program, to advance your skills and career.
We encourage all qualified candidates to apply with confidence and will contact all candidates that closely match the position requirements. We wish all candidates the best of luck in your search!
Monday - Friday 8:00AM - 4:00PM