Technical Support Manager

Sweeney Rogers Geraghty, Inc.

Raynham, MA 02767, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Key Duties and Responsibilities

· Provide post-sales HVAC/hydronic technical support to customers, dealers, SRGI personnel, and contractors via phone and email.

· Conduct technical training sessions for dealers and distributors.

· Perform duties independently, demonstrating strong time management and organizational skills.

· Stay current with emerging HVAC/hydronic technologies, equipment, and accessories by attending manufacturer-provided training.

· Occasionally conduct on-site job visits as needed to support troubleshooting and ensure proper system operation.

· Utilize CRM software to log all tech support calls and job site visits

· Maintenance of SRGI training facility equipment

· Manage class attendance records in accordance with SRGI and manufacturer requirements

· Creation, editing, and delivery of technical presentations.

· Respond to customer inquiries promptly and professionally to maintain high levels of satisfaction.

· Identify opportunities to drive supplemental sales through technical support interactions.

· Proactively create supporting documents for common technical support items, best practices, and any other procedures.

· Perform other related duties as assigned by management.

Required Qualifications

· Minimum 5+ years of experience in the HVAC, heating or mechanical industry.

· Ability to work out of SRGI’s Raynham, MA offices.

· Extensive experience with either residential/commercial HVAC or hydronic heating systems is required.

· Comprehensive understanding of HVAC and or hydronic heating systems, including installation, diagnostics, service, and best practices.

· Strong communication skills with the ability to explain technical concepts to a variety of audiences.

· Capable in using CRM systems, email, and Microsoft Office Suite.

· Ability to travel locally or regionally for job site visits and training sessions.

Preferred Qualifications

· Experience delivering technical training or presentations

· HVAC certifications (e.g., NATE, EPA 608)

· Experience with HVAC Heat Pump and Mini Split systems

· Plumbing or gas license (journeyman or master)

Company DescriptionSRGI is a manufacturer's representative agency in the plumbing, heating & HVAC industry. Many of the the product lines that we represent include market leaders in their respective categories. We've been in business over 25 years and we strive to create an organization of highly trusted and qualified leaders to serve our industry and beyond. For more information, go to www.srigrep.com.

Company Description

SRGI is a manufacturer's representative agency in the plumbing, heating & HVAC industry. Many of the the product lines that we represent include market leaders in their respective categories. We've been in business over 25 years and we strive to create an organization of highly trusted and qualified leaders to serve our industry and beyond. For more information, go to www.srigrep.com.