Community Clinical Liaison

Job Description

Job Description

Come join a creative, innovated team at Integritus Healthcare. At Integritus, you will enjoy excellent benefits, including generous time off, exceptional health insurance, and weekly pay. We pride ourselves in a culture of employee engagement and transparency. This position is primarily serving the Pioneer Valley.

· Develops and maintains acute care relationships providing exceptional customer service utilizing selling skills (active listening, discovery, benefits, overcoming objections, closing) influencing case managers, decision makers/potential customers to choose Integritus Healthcare affiliates directly impacting achievement of affiliate occupancy levels and service mix.

· Models Integritus Healthcare mission-vision-values conveying a positive image and external and external stakeholders. Works collaboratively with cross-functional teams and fostering positive interactions, enthusiasm, team/organizational involvement, initiative to help others and offering up ideas and improvement suggestions.

· Accepts patients screened as indicated in the clinical grid based on each facility's competencies and effectively communicates with facility teams to present, educate, review, and share pertinent information to determine placement and/or assure for a successful admission.

· Coordinates referrals based on geographical preference, specialized program, or bed availability.

· In partnership with the facility teams and in support of the Sales and Marketing plans, develops and maintains a 90-day plan for professional events that meet the needs of the referral sources, allows for team presence, and supports the ongoing relationship development goals of the accounts assigned.

· Works collaboratively and cohesively with the various teams including facility based and Liaison team to understand 5 Star and Service mix goals and assist with ideas and plans to the common objectives.

· Understands and works in supoort of the organizaition's mission, vision and values, always conveying a positive image of Integritus Healthcare and it's facilites to all audiences.

· Fulfill other duties assigned by the Referral Manager/ Senior Director of Service Line Marketing.

· Effectively and flexibly manages time with minimal supervision.

· Performs the physical and psychosocial assessments for patients referred including completion of PASRR's, and assures the completion of Leveling, OBRA's or other preadmission requirements linked to admission approvals and reimbursement.

· Maintains and effectively uses the sales and marketing software for setting up referrals, following up and tracking. Proficiently uses reports from the program to trend outcomes and to develop strategies for relationship management.

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Successful experience of 2-5 years as a clinical liaison/marketing professional in a healthcare setting, preferably post-acute care continuum – skilled nursing and rehab, acute inpatient rehab, home care, senior living communities.
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2-5 years of proven experience in sales or business development, basic understanding of commercial insurances, Medicare and Medicaid reimbursement.
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Basic computer experience with Microsoft, Excel and clinical or sales software.
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Current license as RN, BSN, LPN, or Social Worker required.
Work Environment: