Billing Specialist & Intake Coordinator
Job Description
Job Description
Are you detail-oriented, organized, and passionate about supporting mental and physical health care? Blue Lotus Wellness is a growing integrative mental health group practice in Manchester, NH, seeking a Full-time Billing Specialist/Intake Coordinator (32-40hrs) to join our team. This is an in-office position that plays a vital role in keeping our practice running smoothly by managing the full revenue cycle and supporting clients with a welcoming first point of contact.
Compensation:
$22 - $25 hourly
Responsibilities:
Billing & Revenue Cycle Management (Primary Focus)
- Manage all billing functions within TherapyNotes EMR, including accurate claim submission utilizing proper CPT and ICD-10 coding for both medical and behavioral health guidelines, payment posting, and reconciliation
- Research and follow up on any disputed/incorrect reimbursement from health insurance
- Track and resolve claim denials/appeals, monitor insurance authorizations, and verify benefits
- Respond to client/guarantor inquiries regarding outstanding balances; establish payment plans
- Generate patient invoices, collect daily copays, work with collections, and manage outstanding balances with compassion and professionalism
- Collect weekly cash collections from other staff
- Managing medical records requests
- Maintain accounts receivable reports and provide weekly billing reports to leadership
- Ensure compliance with insurance, HIPAA, and industry standards
- Work with the off-site bookkeeper and CPA as needed
- Working knowledge of federal / state fraud and abuse laws required
- Demonstrated knowledge of medical terminology, CPT, ICD-9, and HCPC coding required
Administrative & Intake Support
- Answer client inquiries regarding billing and insurance
- Assist with client intake coordination: send intake documentation, verify insurance, obtain authorizations, gather documentation, and set up client accounts
- Provide general administrative support to the practice, including greeting clients, answering phones, scheduling, and communicating with clinical staff as needed
- Collect client copays daily
- Participate in weekly team staff meetings
- Contribute to process improvements to keep our systems efficient and client-friendly
- Knowledge of HIPAA Privacy and Security requirements
- Any other administrative tasks requested
Qualifications:
- 3+ years of medical/behavioral health billing experience (required)
- Experience with Therapy Notes EMR strongly preferred
- Knowledge of insurance claim processes, reimbursement, and A/R collections, appeals processes, and insurance credentialing
- Excellent organizational skills, ability to problem solve, multitask, and manage competing tasks while attending to details and adhering to deadlines
- Strong communication, interpersonal, and customer service skills required to interact with internal and external customers in a client-centered manner
- Strong computer skills
- Ability to work independently and as part of a collaborative team
- Ability to acquire and effectively execute new skills as needed according to evolving department needs
- Medical billing certification is a plus
About Company
We are a group integrative mental health and medical practice utilizing both traditional and alternative healing modalities in our treatment, focusing on the mind, body, and spirit. All of the providers in this practice work from a holistic philosophy and bring various complementary modalities to their work with clients. We have a cohesive and collaborative environment that promotes growth, sharing, and learning. Our Mission is to transform the quality of people's lives by improving their mental, physical, and spiritual selves to achieve wholeness.
Our Vision is to be recognized as the leader in wellness transformation, helping 1M clients in the next 10 years to overcome disease in all parts of their lives. Our Core Values are the backbone of our business and guide our hiring process: we are innovative, collaborative, results-driven, aligned, accountable, and transparent. Blue Lotus Wellness has locations in Manchester and Hampton Falls, NH.