Job Description
Job DescriptionSalary: $20.00/hr
Since 1988, Neurocare has been a leader in the field of sleep medicine. Neurocare has grown into a network of sleep centers throughout New England and Chicago, IL, providing diagnostic sleep testing. Join our expanding team of healthcare professionals for a rewarding career! Were currently seeking a Full Time team member to work at our Milford location. No experience necessary... paid training!
About the Position:
The portable device tech/scheduler serves as a key member of the Home Sleep Testing department, responsible for both the technical support of HST operations and proactive outreach to schedule home sleep studies. This role ensures high-quality patient education, reliable device management, and efficient appointment scheduling to maximize study completion rates and program success.
Primary duties consist of:
Home Sleep Testing Responsibilities (Approx. 20 hrs/week)
Program and prepare HST devices in alignment with established clinical protocols.
Conduct patient teaches, including device application instruction, troubleshooting guidance, and return expectations.
Upload, review, and verify study data; escalate unscorable or incomplete studies per workflow.
Clean, disinfect, recharge, and inventory HST devices and associated supplies.
Assist in monitoring and reducing unreturned device rates.
Accurately document all device and patient interactions in the EMR/platform.
Support ongoing quality assurance initiatives within the HST Program.
Outgoing Scheduling Responsibilities (Approx. 20 hrs/week)
Perform outbound patient calls to schedule pending or physician-ordered HST studies.
Schedule appointments directly into the HST scheduling system, ensuring accuracy and clarity.
Provide clear instructions and expectations to patients regarding pickup, device use, and return.
Meet daily productivity expectations:30 outbound calls/day and15 completed scheduled appointments/day
Collaborate with the Scheduling Team and HST leadership to optimize appointment slot utilization.
Identify and escalate workflow issues, patient barriers, or unusual trends.
Education and Experience:
Required:
- High school diploma or equivalent.
- Prior success in a clinical, patient-facing, or scheduling/call outreach role.
- Strong verbal communication and patient education skills.
- Basic proficiency navigating clinical or scheduling software systems.
- Demonstrated reliability, organization, and ability to meet daily targets.
Preferred:
Previous experience as an HST Technician or within Sleep Medicine.
Familiarity with NOX, Cadwell, Somnomedics, Wesper, SleepImage, or comparable HST platforms.
Experience tracking, maintaining, or processing diagnostic equipment.
Neurocare, Inc. EOE