Manager on Duty (SUB)

Job Description

Job DescriptionDescription:

Reports To: Storekeeping Manager

Pay Grade: 6 (Full Time Salaried Exempt)

Supervises: None

Substitute position, must be available 4-7 days per week from 1 p.m. - 9 p.m.

The Co-op frequently hires substitute employees to fill in for vacancies, both planned and unplanned. Substitutes earn an hourly wage (a minimum of $13.48 per hour - this position is in a higher pay grade and hourly wage will be negotiated at time of job offer), accrue a paid time off benefit, and are eligible for the employee discount on Co-op purchases. In addition, substitutes have preferred access over outside applicants to jobs with regular hours at the Co-op. Substitutes may work a range of hours up to 40 hours weekly, depending on the Co-op’s need and the substitute’s availability.

Purpose: To ensure a high standard of prompt, friendly, efficient and helpful customer service. To ensure that displays and shelves are fully stocked, that the store is maintained in good condition, that retail and work areas are maintained in clean, safe, and orderly condition. To safeguard store security through appropriate procedures.

Job Responsibilities

Customer Service

• Maintain floor presence in order to provide excellent customer service to all internal and external customers, including all employees and service providers.

• Troubleshoot customer questions; handle special orders in absence of buyers and help resolve special order problems and approve returns following Co-op procedures.

Merchandising & Staff Support

• Ensure shelves, bins, coolers, end caps, case stacks and special displays are fully stocked, faced and rotated to ensure freshness.

• Inform Department Managers of personnel or operational updates and challenges.

• Be available to assist in all operational departments as needed.

• Assist Front End with change orders.

Facilities & Security

• Notify appropriate personnel or repair services of any concerns.

• Respond to facility emergencies.

• Monitor for potential shoplifting and address theft according to store procedures

• Close store following established procedures.

• Assist Storekeeping Manager with projects as needed.

• Follow all department policies and procedures in order for Hunger Mountain Co-op to adhere to all applicable regulations.

Safety

• Oversee staff adherence to established safety procedures, including emergency procedures.

• Be responsible for safety in the workplace by creating a safe work environment, reporting safety concerns to a manager, and adhering to all safety rules and regulations.

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job duties/responsibilities as listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform.

Qualifications:

• Experience in serving the public.

• Knowledge of natural foods.

• Knowledge of Hunger Mountain Co-op helpful.

• Ability to project outgoing, friendly, helpful manner.

• Ability to follow through on commitments.

• Ability to follow all safety policies and procedures of Hunger Mountain Co-op.

• Ability to provide excellent service to customers, vendors and co-workers and abide by Hunger Mountain Co-op’s Service Policies.

• Ability to work well with others in a cooperative environment where teamwork and constant communication are essential.

• Ability to work nights and weekends.

• Ability to meet expectations of regular, predictable attendance.

• Excellent communication skills – verbal and written.

• Ability to lift 50 lbs.

• Team player.

• Sense of humor.

March 2020