Job Description
Job DescriptionSalary: $48,000-$55,000 per year
To request a reasonable accommodation, contact hr@kgreer.com. KGA, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities.
Consider a terrific career opportunity with KGA! A place where you can contribute, collaborate and continue to grow. We are looking for a full-time Care Navigator to assist members seeking mental health services through our digital platform. Our office is located in Westborough, MA and this position is a hybrid role with remote as a consideration.
KGA provides employee assistance services to help organizations create and sustain a healthy, engaged and productive workforce. Our services include robust Employee Assistance Programs, professional development and training, and other wellness services. With an emphasis on integrity, responsiveness, and respect, we proudly serve over 300K+ employees and their family members nationwide.
KGA is committed to cultivating a culture that encourages the diverse voices of our employees and the people we value supporting the whole person and their specific needs. Together, we strive to build a supportive & flexible work environment to care for our employees and the people we support. We believe it is crucial to promote the wellbeing of all.
At KGA, we live our values through:
- Integrity
- Curiosity
- Contribution
- Diversity Equity Inclusion & Belonging
- Valuing the Whole Person
About the Role:
- Review and process online requests for counseling and other services to connect clients to the appropriate care solution.
- Communicate with our members via phone, email, and messaging, demonstrating excellent customer service skills and empathy.
- Develop a deep understanding of services offered by KGA as well as resources available through members health insurance and within their communities.
- Escalate cases to Master-level counselors as clinically indicated.
- Provide case management and follow-up per KGA guidelines to ensure member satisfaction and case resolution.
- Ensure proper documentation of case work and communication with members.
- Work as part of a multidisciplinary team.
Education and Work Experience:
- Bachelor's degree in psychology, social work or related field.
- 1-3 years of direct experience working with patients/clients in a mental health setting and diverse populations and backgrounds within the social work industry.
- Possess strong listening skills, written and verbal communication skills.
- Possess strong customer service skills.
- Ability to provide supportive care in a fast-paced environment.
- Tech-savvy: must be comfortable using various computer platforms and learning new systems and efficient in tech-related tasks.
- Motivation to go above and beyond to create a high-touch experience for KGA clients.
KGA has an award-winning workplace culture and supports flexible work arrangements. KGA was named one of the Boston Globe's Top Places to Work in 2024!
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.