Desktop Support Technician

Job Description

Job Description

Job Title: User Support Technician

Duration – 12+ Months

Location - Marlborough, MA 01752

Pay: $30.00/hr on W2 without benefits

Technology Requirements (I.E, Programs, systems, etc):

• Microsoft products, Active Directory
• What does a typical day look like? (daily tasks): Working through break/fix tickets, taking calls, setting up new hire
• Preferred background/prior work experience?: Helpdesk experience

Priority soft skills:

• Time management, communication

Summary of Duties and Responsibilities

• IT Help Desk support (On rotating basis with some after-hours coverage):
• Answer help desk phone calls.
• Route help desk tickets to appropriate technicians or support groups.
• Provide on-the-spot troubleshooting as time allows.
• Provide support through Microsoft Teams.
• Provide walk-up support.
• Provide local support for the following systems (installation, upgrades, troubleshooting):
• PC/Laptop Hardware and Software
• Network Peripherals, Printers, Copiers
• Telephone System
• Enterprise/Business Applications
• Maintain loaner laptops and projectors.
• Hardware procurement, inventory, disposal support.
• Travel to other Hologic sites to provide support.
  
  Qualifications

• To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
• Windows 10 & 11 experience.
• Microsoft Office 365 experience.
• Knowledge of Laptop/Printer Hardware.
• Networking and Wireless skills a plus.
• PC/Laptop build experience.
• Active Directory and Microsoft Exchange/O365 experience.
• Desktop support tools knowledge.
• Anti-Virus, Malware, Spam, and other security remediation experience.
• Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
• Ability to be an active participant and contributor on a professional IT Support Team.
• Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
• Ability to plan/organize time and workload.
• Ability to follow standard processes/procedures.
• IT service management system experience desired (ServiceNow experience a plus).
• Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.
  
  Education
• BA/BS MIS or CIS (or related technical discipline) desired
  
  Experience
• 0-1 years’ experience in IT Help Desk support.
  
  Specialized Knowledge
• Good troubleshooting and technical skills
• Good communications skills
• Additional Details (Including Physical & Mental requirements)
• Must be able to lift 50 lbs.

Company DescriptionSelect Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.

Based in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities

Company Description

Select Source International (SSI) is a distinguished staffing company with nearly 25 years of experience, renowned for delivering top-tier workforce solutions encompassing staffing, recruiting, and managed services. As a proud supplier, we bring a wealth of expertise and best-in-business differentiators to comprehensively support your diverse workforce needs.\r\n\r\nBased in Minneapolis, Minnesota, USA, SSI has established itself as a global leader, serving a broad clientele across industries with unwavering dedication and excellence. SSI is ISO 9001, 14001, and Soc2 Type2 certified, underscoring our commitment to quality and security. We have garnered numerous sustainability and supplier diversity awards, further validating our industry-leading capabilities