Job Description
Job Description
Overview:
The case manager in long-term disaster recovery identifies survivors’ needs and connects them to appropriate resources. Working closely with the long-term recovery committee, the case manager helps survivors get back on their feet by making thorough, ongoing assessments to determine disaster-related needs and supporting the development of individualized recovery plans. Serving as an advocate, the case manager builds strong relationships with survivors, recognizing that the advocacy relationship is as important as meeting the client’s needs. (MUST be located in Chittenden County VERMONT)
Key Responsibilities:
- Attend training sessions.
- Undertake assignments given by the Case Manager Supervisor; prioritize cases and set objectives in consultation with Supervisor.
- Visit with survivors as soon as possible, keeping in mind safety factors involved in the disaster area. This usually requires a team approach of pairs traveling together for all client interviews outside the office.
- Help clients work through urgent needs first. Know where they can obtain cleanup supplies, fresh water, and fuel for heating. Furnish forms and information to start recovery. Enable clients to take responsibility for their recovery, acting as an advocate and facilitator. Our work is in partnership with survivors.
- Keep detailed records of every case, home visit, referral, and contact made on the client’s behalf.
- Complete required forms, obtain client signatures on agency forms, including releases of confidential information and upload into digital platform.
- Verify information provided by the client, including FEMA and other agency assistance, income and other assets, insurance, mortgage, and other loans.
- Help clients develop a recovery plan by jointly reviewing the assistance they have received, identifying any unmet needs, and determining possible sources for gaps in resources.
- Relay all the information to the Case Manager Supervisor at scheduled briefings. Keep detailed records of all meetings.
- Network with other agencies to stay informed about services and resources. Refer client to another program or agency when appropriate.
- Follow up with other agencies that have made assistance commitments to the client.
- Present individual cases to the Long-term Recovery Committee when appropriate.
- Always respect confidentiality, even at home, in public, in committee meetings, and in consultations.
- Remain in contact with the client until the disaster-related needs are met and/or the case is closed, being certain to take time for closure with the family.
Additional Responsibilities:
- Follow the established sequence of disaster assistance delivery.
- Restore—and help preserve—the dignity of survivors as they plan for recovery.
Ethics and Confidentiality:
- Protect client confidentiality and assume responsibility for safeguarding private information.