Job Description
Job DescriptionDescriptionThe Climate Equity & Impact team is hiring! If you are a detail-oriented individual passionate about community development and possess the skills to excel in this role, we invite you to join our team at ABCD as a Scheduler. Come make a meaningful impact and be part of a legacy that shapes positive change in Greater Boston.
Key Responsibilities
- Ensure that clients are correctly scheduled for building assessments and post-work installation inspections.
- Schedule, update, confirm, and cancel client’s appointments.
- Answer Client questions regarding their service appointment.
- Provide instructions to clients, ensuring that they are prepared for their service appointment.
- Give need-to-know information to clients.
- Courteously receive incoming telephone calls and take messages as needed.
- Schedule referral appointments and follow-ups.
- Verify client details and inform clients of any uncovered fees.
- Organize the scheduling calendar and ensure appointment calls are scheduled for an appropriate amount of time.
Skills, Knowledge and Expertise
- A Minimum of a high school diploma or equivalent and up to 12 months of experience is required.
- Good communication skills by phone and email are required.
- Proficient with Microsoft Applications.
- Flexibility, initiative, and ability to work in a team required.
- Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.
Why Work Here
- Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
- Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
- Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
- Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
- A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
- Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
Essential Duties: