Job Description
Job Description
Workshop Manager – Role Overview
Workshop Manager – Role Overview
Position Summary
The Workshop Manager oversees the day to day operations of a maintenance workshop, ensuring all work is completed safely, efficiently, and to a high standard. This role involves managing workflow, leading a team of technicians, coordinating with internal departments, and maintaining strong relationships with customers.
The manager also takes full ownership of the site’s financial results, including budgeting, cost control, and P&L accountability. Acting as the primary on site leader, this position focuses on driving operational performance, supporting team development, and delivering consistent service quality.
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Pay: $95,000-115,000
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Key Responsibilities
Operational Leadership
• Lead the workshop team to ensure safe, accurate, and timely maintenance and repair work.
• Manage the daily workflow, including prioritizing tasks, overseeing repairs, and coordinating new work requests.
• Maintain a clean, organized, and compliant workshop and yard environment.
• Review completed work each day to confirm proper documentation, labor hours, and parts usage.
• Monitor costs and budget performance, taking full responsibility for the site’s financial outcomes.
• Provide regular operational updates to senior leadership.
Process, Project & Compliance Management
• Oversee routine servicing, inspections, maintenance planning, and repair work.
• Lead local improvement projects, facility upgrades, and equipment installations.
• Obtain customer authorization before starting billable work and manage warranty or defect related approvals.
• Coordinate with contractors and internal teams to ensure projects are completed safely and on schedule.
• Track KPIs and service standards, adjusting operations when needed.
• Review and approve overtime, subcontractor work, and parts purchases.
• Ensure defects are repaired correctly and that records are complete and accurate.
• Conduct and reinforce safety briefings, toolbox talks, and compliance activities.
People Leadership
• Manage scheduling, shift coverage, and staffing plans.
• Balance team workloads and oversee task prioritization to maximize productivity.
• Address performance concerns through coaching, feedback, or corrective action.
• Handle attendance, including return to work discussions.
• Recruit, onboard, and train new team members.
• Support technician development, including emerging skills such as electrical/EV training.
• Partner with HR on employee relations matters.
Customer & Commercial Responsibilities
• Serve as the main point of contact for customers visiting or servicing equipment at the workshop.
• Ensure services meet quality expectations and contractual requirements.
• Respond promptly to customer concerns and maintain strong working relationships.
• Support commercial teams in aligning operations with customer contracts.
• Identify additional service opportunities that could benefit customers.
Health, Safety & Quality
• Promote and enforce a strong safety culture consistent with OSHA requirements.
• Ensure proper use of PPE and safety devices.
• Investigate accidents, near misses, or hazardous conditions and report findings promptly.
• Participate in safety initiatives and support corrective actions.
Additional Responsibilities
• Oversee subcontractors and visitors, ensuring compliance with safety and performance expectations.
• Investigate equipment damage or workplace incidents and complete required reports.
• Perform additional operational or administrative duties as needed.
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Success Metrics (KPIs)
Performance will be measured based on:
• Financial Stewardship: Budget adherence, P&L management, cost efficiency.
• Operational Output: Productivity, reduced lost time, efficiency of hours worked vs. hours billed.
• Project Execution: Timely, on budget, and on scope project completion.
• Service Reliability: Response times, equipment uptime, and quality control.
• Customer Experience: Issue resolution, communication, and overall satisfaction.
• Team Management: Attendance management, coaching effectiveness, performance management.
• Workforce Development: Continuous training completion and readiness for new technologies.
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Required Skills & Competencies
• Strong leadership and decision making abilities.
• Ability to manage operational projects from start to finish.
• Customer focused approach with a strong service mindset.
• Financial acumen in budgeting, cost management, and P&L oversight.
• Understanding of maintenance practices, workshop processes, and safety regulations.
• Technical skill to provide basic training and identify development needs.
• Ability to partner with HR, finance, commercial, and technical teams.
• Skilled in coaching, conflict resolution, and performance management.
• Proficient with computers, reporting tools, and communication platforms.
• Able to work effectively in a fast moving environment with competing priorities.
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Work Environment & Physical Requirements
This is an on site role requiring regular travel throughout the workshop, yard areas, and office spaces. The position may require access to secured or airside areas depending on location.
Physical expectations include:
• Frequent standing, walking, bending, and reaching.
• Ability to lift up to 25 pounds occasionally.
• Exposure to noise, outdoor conditions, and typical workshop hazards.
• Regular use of computers and administrative tools.
Job Type & Location
This is a Permanent position based out of Boston, MA.
Pay and Benefits
The pay range for this position is $95000.00 - $115000.00/yr.
They offer three different medical plans with UHC (1 HSA plan and two traditional plans), there is cost sharing as well, for Employee Only TCR covers 80% of the monthly premium, for EE+ 1 or EE + Family TCR covers 65%. Delta is through Delta Dental And Vision is through UHC It's a comprehensive benefits package including health, vision, and dental insurance, disability insurance, life insurance, a 401k plan, PTO, paid sickness leave, and the provision of all PPE. Also provides employees with long and short term disability and life insurance at no cost. Additional life insurance can also be purchased through Lincoln.
Workplace Type
This is a fully onsite position in Boston,MA.
Application Deadline
This position is anticipated to close on Feb 25, 2026.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Company DescriptionWe know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.
Company Description
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.