IT Field Technician

Job Description

Job Description

IT Field Technician – Cafua Management Company

At Cafua Management Company (CMC), we’re not your average organization. As the nation’s largest privately owned Dunkin’ Donuts franchisee—with over 200 locations across 7 states—we’re powered by a People First culture that values fun, adventure, and building lasting memories. We’re a family-owned business that thrives on energy, teamwork, and growth, and we’re looking for someone who’s ready to bring their skills to a fast-paced, supportive environment.

If you’re passionate about technology, love problem-solving, and want your work to directly support hundreds of restaurants and thousands of employees, this could be the perfect role for you.

About the Role

As an IT Field Technician, you’ll be on the frontlines of our restaurant technology, ensuring smooth and reliable operations across the company. From network installations to troubleshooting and major rollouts, you’ll be the go-to expert who keeps our stores connected and running efficiently.

What You’ll Do

• Install and maintain networking systems across multiple restaurant locations

• Provide Level 3 technical support and troubleshoot complex issues

• Handle new store IT set-ups, remodel rollouts, and equipment installations/removals

• Perform updates, repairs, upgrades, and system backups

• Manage and track IT tickets, ensuring timely communication and resolution

• Support special IT projects and company-wide technology rollouts

• Keep accurate documentation of inventory and stock used for repairs

• Collaborate with the IT Director on cross-functional initiatives

What Success Looks Like

• Accurate, timely installations and store set-ups

• Quick, clear support for restaurant teams

• Reliable reporting and communication with leadership

• A proactive approach to problem-solving and issue prevention

What You Bring

• Strong troubleshooting and communication skills (written & verbal)

• Detail-oriented mindset with the ability to prioritize and multi-task

• Solid customer service skills and a "problem-to-resolution" mentality

• Proficiency with Microsoft 365, Windows OS, and ticketing systems

• 2+ years of networking or IT field experience

• Restaurant operations experience a plus

• Ability to travel frequently, including some out-of-state work

Work Environment

• 95% Field-based – supporting restaurant operations (Car will be provided)

• 5% Support Center-based – collaborating with the IT team

This role is perfect for someone who thrives on variety, enjoys being in the field, and wants to see the real-time impact of their work.

Perks – Join the Cafua Management Family and Enjoy the Benefits!

We’re not just about coffee and donuts – we’re about creating a workplace that’s as exciting as biting into a freshly glazed treat. Here’s what’s waiting for you:

• Competitive Dough: Competitive compensation tailored to your skills and expertise—paid weekly!

• Health & Happiness: Comprehensive Medical, Dental, and Vision insurance to keep you at your best.

• Secure Your Future: 401K plan so you can sprinkle savings into your retirement.

• Protecting You: Short & Long Term Disability, Accident Insurance, and Life Insurance to keep you covered.

• Fur-tastic Care: Pet Insurance, because we know furry friends are family too.

• Be Prepared: Critical Illness Plan for peace of mind in unexpected times.

• Keep Learning: Discounted tuition program with SNHU to help grow your career.

• Dress for Success: Casual dress code so you can be yourself at work.

• ⏰ Time to Unwind: Paid Time Off so you can recharge and come back stronger.

If you’re ready to join a company where every day is an adventure and where your passion for people and technology can shine, apply today and become our next IT Field Technician!

Although all aspects of this position may not be described, I certify that this is an accurate statement of the major responsibilities and the necessary minimum qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and any other duties requested.

“With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer”

If you'd like to learn more about our journey, please visit our website: http://www.cafua.info

Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.

If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at HR@Cafuamanagement.com.

We use eVerify to confirm U.S. Employment eligibility.