Job Description
Job Description
Job Title: Desktop Support Technician
Location : Boston MA (onsite)
- As a member of the Desk Side Service-1 (DSS-1) team associate will provide quality support with a high degree of customer service, technical expertise and timeliness.
- This position has frequent contact with users, peers and managers through telephone support (help desk) and field support (service requests and on-site problem resolution).
- Works in a team environment for installations and building of laptops/desktops and configure the laptop/desktop/workstations as per client or business unit requirements.
- Sometime he also need to resolve basic IT related issues on time.
- Provide hands-on support to other IT teams including but not limited to (Basic) Network Services, Business Applications, and other IT teams.
Experience - 5 to 8 Years
- Technical Skills/ Hands on
- Windows 11 client installation, Laptop Image, and integration with entire Infra
- Movement of assets from build room to production floor and putting it back into IT Store room
- Resolving basic Win10/11 related issues. Like OS, Explorer related issues, etc
- Laptop/desktop configuration as per Active directory setups.
- Configuration of outlook and email configuration on client side
- Client machines maintenance through Symantec Endpoint Security.
Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.
Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".
Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
Company Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r\n\r\nWhy K-Tek\r\nK-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r\n\r\nVision / Mission\r\nAt K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r\n\r\n K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.