Job Description
Job DescriptionBenefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Job Posting: Service Tech
Location: West Lebanon, NH
Job Type: Full-Time
Industry: Appliance Service
Work Environment: Friendly, laid-back, customer-focused
About Us:
Were a locally owned, customer-first appliance store that takes pride in doing things the right waywithout the corporate red tape. Our team values honesty, initiative, and a positive attitude. We work hard, stay organized, and make sure every customer walks away confident in their purchase and our team.
Summary:
Provide hands-on installation, troubleshooting, repair, and maintenance of customer equipment. Ranging from mechanical, electrical, and gas components of appliances. Travel to client locations, offer solutions, and ensure efficient, safe, and professional service.
Key Responsibilities:
- Installation: Installing new appliances, ensuring proper connections and functionality.
- Troubleshooting: Diagnosing problems with appliances using technical knowledge and diagnostic tools.
- Repairs: Replacing faulty parts, making necessary adjustments, and ensuring appliances are repaired to manufacturer specifications.
- Customer Service: Providing excellent customer service, explaining repairs, and providing advice on appliance usage and maintenance.
- Documentation: Maintaining records of work performed, parts used, and time spent on each job.
- Inventory Management: Ensuring the availability of necessary parts and tools.
- Safety: Following safety procedures and maintaining a safe work environment.
Skills and Qualifications:
No experience necessary, however certification in appliance, gas, and sealed systems is preferred.
- Technical Aptitude: Strong understanding of appliance mechanics and electrical systems.
- Troubleshooting Skills: Ability to diagnose and solve appliance problems effectively.
- Repair Skills: Proficiency in repairing and replacing appliance parts.
- Customer Service Skills: Ability to communicate effectively with customers and provide excellent service.
- Valid Driver's License: Necessary for traveling to customer locations.
Working Conditions:
- Appliance service technicians typically work in customers' homes.
- There may be a need to work evenings or weekends to respond to emergency calls.
- The job can involve physical labor, including lifting and carrying heavy appliances.