Job Description
Job Description
Role Overview:
Wholesale Parts Drivers/Advisors serve as a multi-purpose employee to the Wholesale Parts Department. This hybrid role consists of the duties of both a Wholesale Parts Driver and Advisor. The Wholesale Parts Driver/Advisor will play a crucial role in ensuring our Wholesale customers receive top-notch service and that their parts and accessories requests are fulfilled and delivered to the best of their ability. Wholesale Parts Drivers/Advisors are expected to strive to exceed KPIs as outlined by the motor group.
Key Responsibilities:
- Discuss and understand customer parts requirements, guide them on the best options available and assist them in making well-informed purchasing decisions.
- Create additional sales opportunities by promoting sales of related parts to the customer.
- Identify and price the correct parts requested from the manufacturer parts database by assessing the type of vehicle and its use.
- Answer customer questions in-person, over the phone and over email/chat/texts about parts and accessories.
- Maintain and handle the special-order parts process, including communication to the Wholesale customer.
- General upkeep and maintenance of the department, such as cleaning or organizing.
- Provide superior customer service and achieve the highest degree of customer satisfaction with the goal of earning repeat business.
- Meet specified monthly targets and goals which will be given prior to each month.
- Contribute to the overall success of the motor group by working with all customers, teams, and departments collaboratively and professionally with a positive attitude.
- Safely and efficiently run a company vehicle to deliver parts to customers.
- Follow assigned routes and schedules to ensure prompt delivery.
- Develop relationships and handle customer issues courteously and promptly to maintain a loyal partnership will all customers.
- Verify the accuracy of the parts being delivered.
- Pick up returns efficiently and correctly fill out any paperwork that may be required.
- General upkeep and maintenance of the department and Wholesale Parts vans, such as cleaning or organizing.
- Fill out paper manifest for accuracy of reporting.
- Collect necessary payments and ensure all transactions are returned to the Wholesale department.
- Load vans efficiently and thoughtfully to ensure timely/quick turnarounds at shops.
- Utilize delivery software to track efficiency and progress throughout the day.
- Be at work on time or early (no exceptions).
- Be team-oriented with a desire to achieve both individual and collective goals.
- All other duties assigned by management.
Experience Requirements:
- A strong understanding of automotive technology and the automotive industry is a plus.
- Computer and communication skills must be at an intermediate level.
- Strong decision-making ability and organization are required.
- Employee must have attention to detail.
- Employee must be able to read, write, understand and speak English.
- Ability to speak/write/understand Spanish is a plus.
Physical Requirements:
Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift/push/pull items up to 70 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly for repetitiously for over 8 hours a day.
“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Shift - Monday - Friday 8am -5pm.