Job Description
Job DescriptionJob Title: Hotel Night Auditor
Department: Front Office
Reports To: General Manager
FLSA Status: Non-Exempt
Wages: $19.00 - $21.00 per hour depending on experience
Part-Time to Full-Time: depending on experience
If you are an enthusiastic Retail Associate with a passion for hospitality and customer service, we invite you to apply and help us create unforgettable experiences for our guests at Margaritaville Resort Cape Cod. Enjoy a rewarding career in a beautiful setting while being part of a vibrant and supportive team!
Summary: Represents the hotel to the guests and ensures the highest level of customer service by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned.
- Greets and assists all guests during arrival and departure.
- Provides courteous guest services by responding promptly and efficiently to inquiries, requests and complaints.
- Coordinates the delivery of guest services by other hotel departments and outside vendors.
- Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person.
- Maximizes room revenue and occupancy levels through suggestive selling techniques.
- Handles the departments accounting of money, receipts, guest accounts, and other forms of credit; operates the department’s cash register.
- Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests.
- Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
- Performs clerical duties to include handling incoming and outgoing mail, photocopying and bookkeeping as needed.
- Sets up and breaks down meeting rooms as needed.
- Sets up continental breakfast station by 6:00 am if available
- Provides assistance to other departments of the hotel to contribute to its smooth operation.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); or equivalent combination of education and experience.
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