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Help Desk Analyst I

Robert Half
locationWaltham, MA, USA
PublishedPublished: 6/14/2022
Technology
Full Time

Job Description

Job Description

We are looking for an IT Service Desk Technician I to provide day-to-day technical support to our team and communities. In this role, you’ll help troubleshoot technology issues, assist with system maintenance, and ensure a positive experience for end users.

The ideal candidate has 1–2 years of IT support experience, strong problem-solving skills, and the ability to explain technical concepts clearly. A high school diploma is required, with technical certifications considered a plus. Reliable transportation and the ability to occasionally lift equipment are also needed.

Qualifications:

  • 1–2 years of IT or technical support experience preferred.
  • Strong troubleshooting and problem-solving skills.
  • Ability to clearly communicate technical information to non-technical users.
  • High school diploma required; technical certifications a plus.
  • Reliable transportation and ability to occasionally lift equipment.

This is a great opportunity for someone early in their IT career who is eager to build their skills in a collaborative, team-oriented environment

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