Job Description
Job DescriptionDescription:
BMW of Peabody, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as a full time Parts Advisor. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a dynamic company that provides our people with support, career advancement opportunities and great benefits.
If you are looking to build a future in automotive retail or are curious to learn more about our exciting industry, reach out to Lyon-Waugh today!
Schedule: Tuesday-Friday 9am-6pm and Saturday 8am-5pm
Estimated Annual Salary Range: $60,000.00-$80,000.00; base hourly rate & monthly bonus
In this role, you will:
• Look up parts for service technicians, service advisors and sales advisors
• Help retail customers over the phone, retail parts counter and also email/ parts websites
• Take phone orders from wholesale parts customers
• Receive parts from factory and outside vendors, unpacking, arranging, and placing items in bins and on shelves when needed
• Stock accessory displays and cleaning them when necessary
• Process warranty parts and returning them to factory when needed
• Scrap warranty parts not needed for returns when needed
• Ship out parts orders with local drivers, UPS, FedEx and LTL freight carriers
• Pull and ship back manufacture returns
• Perpetual inventory
What our company can offer you:
- A robust benefits package
- 401(k) plans with company match
- Generous PTO package that includes paid holidays, vacation and sick days, your birthday off and a paid day to volunteer in your community
- Employee Referral Bonus Program
- Longevity bonuses and paid trips
- Employee discounts on merchandise, repairs and vehicle purchases
- Tickets to concerts and sporting events plus more
- Smoke Free Campus
Requirements:
What you will need to be successful in this role:
- Automotive dealership parts or technician experience
- Strong communication skills including professional phone etiquette
- Intermediate computer skills, including Excel
- Ability to prioritize tasks efficiently
- Dependable
- Self-motivated and results driven with a positive team-player attitude
- Enjoy challenges and interacting with a variety of people and situations
- Commitment to customer satisfaction
- DealerTrack knowledge is a plus but not required. Will train
- Prior Hazardous shipping experience is a plus but not required. Will train
- Ability to work in a close team environment as well as independently
- Experienced online sales a plus