Job Description
Our client seeks a Field Service Engineer to support service and repair of thermal cooling systems. This customer-facing role involves in-person and phone-based troubleshooting, equipment return coordination, and technical documentation.
Key Responsibilities:
- Provide remote and on-site troubleshooting for customers and third-party service providers
- Maintain detailed service records and manage RMA processes
- Offer after-hours tech support on a rotational basis
- Contribute feedback to design, quality, and manufacturing teams
- Maintain technical documentation
Requirements:
- Trade School Certification in HVAC/R or Electronic Technology
- EPA Universal Certification
- 5+ years field service experience; 3+ years customer/project interface
- Strong mechanical/electro-mechanical troubleshooting skills
- Experience with Cooling Distribution Units (CDUs) and liquid cooling technologies
- Understanding of customer specs to drive tailored solutions
- Familiarity with PLCs and interfacing (RS485, Ethernet)
- Self-motivated, team-oriented, and able to multi-task
Preferred:
- Bachelor’s in Engineering or related technical field
- Willingness to travel regionally and occasionally across North America