Job Description
Job DescriptionWe are looking for a skilled Desktop Support Analyst to join our team in Taunton, Massachusetts. In this role, you will provide Level 2 technical support, ensuring seamless operation of desktop systems and related technology. This position requires a proactive approach to troubleshooting and resolving technical issues while delivering excellent service to end-users.
Responsibilities:
• Diagnose and resolve complex desktop-related technical issues, providing Level 2 support.
• Manage Active Directory accounts, including creating, modifying, and troubleshooting user profiles.
• Perform hardware installations, upgrades, and repairs for workstations and related peripherals.
• Configure and maintain Windows 10 operating systems to ensure optimal performance.
• Implement and manage desktop imaging processes to streamline deployment and maintenance.
• Deliver timely and detail-oriented support to end-users, addressing inquiries and technical problems.
• Collaborate with other IT team members to ensure cohesive and efficient system operations.
• Maintain accurate documentation of technical processes, solutions, and system configurations.
• Monitor and evaluate system performance, identifying opportunities for improvement.
• Stay updated on emerging technologies to enhance support services and system functionality.• Minimum of 3 years' experience in desktop support or a related technical role.
• Proficiency in managing and troubleshooting PC workstations and desktop hardware.
• Strong knowledge of Active Directory for user and system management.
• Expertise in configuring and maintaining Windows 10 operating systems.
• Experience with desktop imaging processes and tools.
• Excellent problem-solving skills, with the ability to identify and resolve technical issues independently.
• Strong communication skills to effectively interact with end-users and team members.
• Familiarity with service industry IT needs is a plus.