Job Description
Job Description
We are seeking an experienced and motivated IT Operations Specialist to join our growing IT department. This position plays a key role in ensuring seamless day-to-day IT operations, with a focus on helpdesk coordination, process improvement, and internal project advancement.
The ideal candidate is a strong communicator and problem-solver who thrives in both support and strategic environments. You will take ownership of our helpdesk workflow and contribute to evolving our Microsoft 365, Intune, and Entra ID environments. You’ll also help define and document internal IT standards, guides, and policies that shape how our department operates.
Key Responsibilities
- Helpdesk Operations
- Monitor and coordinate the intake, assignment, and resolution of IT support tickets
- Resolve and collaborate with other department members on level 2 and level 3 support tickets
- Remediate in-office and hands-on issues within a professional environment
- Technical Ownership
- Assist in configuration and management of Microsoft 365, Intune, and Entra ID environments
- Participate in development and enforcement of endpoint and identity policies
- Provide hands-on support for device setup, user onboarding, and system troubleshooting
- Documentation & Standards
- Create and maintain internal IT documentation and documentation for our IT knowledge base aimed at the entire organization
- Contribute to the standardization of IT workflows, procedures, and compliance protocols
- Apply change management strategies for internal IT projects
- Project Support
- Support the IT Director in technical projects and new initiatives
-
Collaborate with team members on cross-functional technology improvements
Qualifications - 2-3+ years of experience in an IT support or systems specialist role
- Solid understanding of Microsoft 365, Intune, Entra ID, and the Azure environment
- Firm foundation with networking concepts and maintaining networking equipment
- Strong communication and documentation skills (technical writing experience a plus)
- Ability to work independently, prioritize tasks, and drive results
- Comfortable collaborating in and taking a team lead role within a team environment
-
Must be a U.S. citizen
Preferred - Experience writing IT policies, SOPs, or internal training content
- Experience working within a Microsoft Azure cloud-only tenant
- Industry certifications (Microsoft Azure, CompTIA , etc.)
- Intermediate Microsoft Power Automate flow configuration and execution
- Former leadership roles or experience
Why Join Us?
- Gain exposure to modern cloud infrastructure
- Work directly with the IT Director and contribute to strategic department growth
- Collaborate within a dedicated team environment
- Competitive salary, benefits, and opportunities for career advancement
Company DescriptionORBIS is an ISO 9001 certified, Veteran Owned Small Business (VOSB) with over 20 years of major Navy Program experience leading, delivering, and managing professional support services for NAVSEA, the Warfare centers and the Navy industrial enterprise. From our beginnings in the submarine program, we have grown to also support other DOD and Federal Government branches and a number of commercial customers. ORBIS provides capabilities encompassing the full DOD lifecycle of acquisition, program management, delivery, modernization, quality, audits and certification. Our CEO, Guy Mossman, has a long history with the submarine program and before starting ORBIS was the Executive Director for PEO SUBs. Unique for a small business and always part of the company vision, we operate a research and development laboratory in Charleston, SC, focused on Automated Test Equipment and related technologies. We leverage our extensive portfolio of engineering and technical support tasks to provide innovative, cost-effective, and on-time solutions that exceed the requirements of Government and Commercial customers.
Company Description
ORBIS is an ISO 9001 certified, Veteran Owned Small Business (VOSB) with over 20 years of major Navy Program experience leading, delivering, and managing professional support services for NAVSEA, the Warfare centers and the Navy industrial enterprise. From our beginnings in the submarine program, we have grown to also support other DOD and Federal Government branches and a number of commercial customers. ORBIS provides capabilities encompassing the full DOD lifecycle of acquisition, program management, delivery, modernization, quality, audits and certification. Our CEO, Guy Mossman, has a long history with the submarine program and before starting ORBIS was the Executive Director for PEO SUBs. Unique for a small business and always part of the company vision, we operate a research and development laboratory in Charleston, SC, focused on Automated Test Equipment and related technologies. We leverage our extensive portfolio of engineering and technical support tasks to provide innovative, cost-effective, and on-time solutions that exceed the requirements of Government and Commercial customers.