Job Description
Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$20+ hourly DOE
Responsibilities:
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Mitigate customer complaints as needed
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Qualifications:
- High school graduate, GED recipient, or equivalent
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has experience answering telephone calls and troubleshooting stressful situations
- 1+ year of hotel industry experience or related job preferred
- Exhibits working knowledge of Microsoft Office and reservation management systems
About Company
Our Cape Cod Inn balances an updated feel with an authentic Cape experience in the heart of Falmouth, MA. With the style and comfort of a modern coastal home, The Coonamessett offers a perfectly relaxed jumping-off point to explore the Cape by bike, catch a ferry to the islands, or just retreat to your private sitting room for a moment of calm.
The spectacular gardens and elegant, airy event and dining rooms at our Cape Cod Inn create a uniquely beautiful backdrop for joyous celebrations with friends and family, while the handsome Eli’s Tavern offers great dining every day. In all seasons, The Coonamesset is your destination for a taste of life on the Cape.