Job Description
Job Title : Administrative - Patient Access Representative
Location: Pittsfield, MA
Start Date: 12/15/2025
Duration: 13 weeks
Schedule Shift: Days 12 hours per day | 8:00AM - 8:30PM | 36 hours in a week
Pay Rate: $27/hr
Description:
TITLE: Administrative - Patient Access Representative
CLIENT WILL CONSIDER LOCAL TRAVELERS FOR THIS NEED.
EDUCATION/EXPERIENCE/TRAINING
Required:
Minimum 2 years current hospital/Urgent Care Access Coordinator experience
- ABILITY TO WORK INDEPENDENTLY/HIT THE GROUND RUNNING - REQUIRED
- High school diploma required
- REGISTRATION/INSURANCE EXPERIENCE REQUIRED
- Confidentiality is a MUST
- This is a small community without public transport. Traveler candidate must have their own vehicle. This is a firm requirement.
DUTIES AND RESPONSIBILITIES
Patient Registration & Intake
- Greet and check in patients arriving for urgent care services.
- Verify patient identity and demographic information.
- Perform complete registration in the EHR system with a high level of accuracy.
- Collect insurance information, verify coverage, and determine copays or financial responsibility.
- Obtain signed consent forms and ensure all required documentation is completed.
Insurance & Financial Processing
- Conduct real-time insurance verification using electronic systems or payer portals.
- Explain insurance benefits, copayments, and financial policies to patients clearly.
- Process payments, issue receipts, and balance daily cash drawer.
- Troubleshoot insurance eligibility issues and escalate as needed.
Customer Service & Communication
- Provide a welcoming experience for patients and families in a high-volume urgent care setting.
- Communicate wait times, clinic processes, and expectations.
- Answer phones, schedule or update appointments when appropriate.
- Maintain professionalism, confidentiality, and sensitivity to patient needs at all time