Field Service Technician - 90% travel
Job Description
Job Description
This role consists of installing, troubleshooting, resolving and testing cooling units manufactured in parallel with customer installation in a state-of-the-art data center and ensuring all components function properly. This is an exciting new position that will be based in Woburn, Massachusetts with frequent customer-site travel. This position requires you to be on site at our customers’ facilities to complete the deployment and service of manufactured equipment.
Position Expectations:
- Approximately 90% travel, often four to five nights away weekly, on a regular basis. This role covers North America with opportunities for international travel.
- Perform startups, inspections, troubleshooting, repairs and/or preventive maintenance service on all products at customer sites.
- Represent in a professional and courteous manner while following all and customer safety requirements.
- Work closely with Project team to successfully complete the deployment of thermal cooling systems, which includes members from our customers and various construction trades to ensure installation timelines are met.
· Competent in replacing subassemblies and performing system-level tests as required.
- Suggest and make recommendations for improvement to field service engineers, design engineers and management as needed.
- Ability to perform product commissioning and hand-over to customers from start to finish.
- Complete written repair reports to document the cause of failure(s), description of work performed, materials consumed, and condition of equipment.
- Conduct customer training on cooling products when onsite.
- Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs.
Minimum Qualifications
- 5+ years of field service experience.
- 3+ years of working with project teams, contractors and interfacing with customers.
- Strong mechanical aptitude & understanding of electromechanical systems and Cooling Distribution Units (CDU)
- Ability to read and interpret diagrams (dimensions, assembly, electrical, cooling)
- Ability to regularly use a forklift, ladder, hand tools, power tools, calibrated measurement devices, and hydraulic equipment.
- Clean Driving Record
Preferred Qualifications
- High School Diploma (or equivalent)
- Trade School Certification in HVAC/R Field and/or electronics technology.
- EPA universal certificate
· Experience with Liquid Cooling technologies.
· Knowledge of PLC function & interfacing (RS485, ethernet, etc.).
Company DescriptionBlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.
Company Description
BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.