<h3>Job Description</h3>
<p>Job DescriptionDescription of the role
<p>We are seeking a motivated BDC Agent to join Ford of Greenfield in Greenfield, MA. In this role, you will be responsible for effectively communicating with customers to set appointments and answer inquiries.</p>
<p>Responsibilities
<ul>
<li>Handle customer inquiries via phone, email, and chat</li>
<li>Set appointments for customers to visit our dealership</li>
<li>Maintain accurate records of customer interactions</li>
<li>Follow up with customers to ensure satisfaction</li>
</ul>
<p>Requirements
<ul>
<li>Excellent communication skills</li>
<li>Ability to multitask and prioritize in a fast-paced environment</li>
<li>Previous customer service experience is a plus</li>
<li>Proficiency in Microsoft Office suite</li>
</ul>
<p>Benefits
<ul>
<li>Competitive compensation at $17.50 per hour base pay PLUS generous bonus plan</li>
<li>Employee discount on vehicles, parts, service, and collision repair.&nbsp;</li>
<li>Opportunity for advancement within the company</li>
<li>Health insurance benefits</li>
<li>401k retirement plan</li>
<li>Paid time off</li>
</ul>
<p>About the Company
<p>Ford &amp; Toyota of Greenfield is a well-established dealership serving the Greenfield, MA community for over 30 years. We pride ourselves on providing exceptional customer service and a wide selection of quality vehicles.</p>
