Job Description
Job DescriptionDescription:
The Shift Supervisor is responsible for enforcing health and safety regulations and ensuring that products meet the company's standards. To be successful as a Shift Supervisor you must be able to multitask. A great Shift Supervisor ensures that all tasks are running smoothly and on time, and that end products are of acceptable quality.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assign staff members to shifts.
- Assign tasks to staff members.
- Supervise staff to ensure that tasks are completed on time and according to safety laws.
- Order materials needed for production.
- Open up or close the buildings at the start and end of the day as needed.
- Evaluate staff performance and provide training where necessary.
- Resolve workplace disputes.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner.
Technical Skills – Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service – Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Communicates need for clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Conveys objectives, actions, and events clearly to subordinates, peers and superiors.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information; Conveys objectives, actions, and events clearly to subordinates, peers and superiors.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
Cost Consciousness – Works within approved budget; Conserves organizational resources; Actively seeks cost control in material utilization, labor and overtime efficiencies, and inventory control.
Diversity – Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Supports affirmative action and respects diversity.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate personnel in decision-making process; Makes timely decisions.
Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
Professionalism – Approaches others in tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Quantity – Completes work in a timely manner.
Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and material properly.
Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Consistently at work and on time; Arrives at meetings and appointments on time.
Dependability – Follows instructions; responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate personnel with an alternate plan.
Initiative – Undertakes self-development activities; Asks for and offers help when needed.
Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work
Requirements: