Front Desk Specialist

Job Description

Job Description

Front Desk Specialist

Hours: Tuesday-Friday 7:30am-5:30pm

Onsite, Newburyport, MA

• Provide excellent customer service.

• Registering and scheduling patients, data entry of demographics and insurance information.

• Verify patient insurance and referrals available.

• Manage calls from patients requiring medical care and provide / gather information needed.

• Check in / Check Out patients, verify and update all demographic and insurance information and collection of co- payments resulting in proper cash reconciliation.

• Maintain appointment computer scheduling in accordance with office scheduling policies.

• Understand the requirements of the callers and our practice and input information into our systems.

• Reviewing patient accounts, identifying delinquent accounts, and sending patients with overdue payments to the patients accounts team.

• Informing patients about delays and waiting times.

• Contacting/ interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. regarding patient care.

• Scheduling diagnostic tests / follow up appointments for patients.

• Pulling tests as required for an assigned physician, or as a back-up to another co-worker.

• Updating and verifying patient information at every visit.

• Learning urgent call management techniques.

• Understand various aspects of medical insurance.

• Take electronic messages and convey information to respective medical care providers.

• Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.

• Performing administrative and clerical duties, such as filing paperwork, when necessary.

• Scheduling diagnostic tests / follow up appointments for patients.

• High School diploma or GED.

• One-year medical office, call center or related experience. Patient Services experience preferred.

• Working knowledge of the Microsoft Office suite of software products, Internet Explorer, Google Chrome and/or other search engines on the web.

• Working knowledge of office equipment.

• Familiarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policies.

• Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette.

• Uses good grammar, spelling and punctuation, sentence structure and proofreading for accuracy.

• Knowledge of common safety hazards and precautions to establish a safe working environment.

• Detail oriented, well-organized individual with ability to multitask and prioritize to address multiple needs simultaneously.

• Ability to interpret, adapt and apply guidelines and procedures.

• Develop and maintain effective and professional working relationships with patients, medical staff, coworkers, and the public by displaying sympathy, tact and understanding.

• Represents the clinic in a professional manner.

• Capacity to work with and without supervision and perform a variety of routine tasks.

• Ability to maintain strict confidentiality on all patient matters.

• Excellent verbal and written communication skills.