Job Description
Job DescriptionDescription:
SCHEDULE: Monday - Friday
Pays $20.00 - $25.00 per hour (Salary ranges provided are based on relevant experience and skill set)
Location: Pine Street Inn – Boston, MA (HQ at and satellite offices, all within Boston Metro)
Overview:
Pine Street Inn is seeking a motivated and dependable IT Support Intern for an approximately six-month term to assist with key technology initiatives. This internship offers hands-on experience in system upgrades, Microsoft 365 transitions, and end-user support within a dynamic nonprofit environment.
Key Project: Technology Upgrade Initiative:
- Assist with upgrading workstations from Windows 10 to Windows 11
- Help transition staff from Microsoft Office 2016 to Office 365
- Work primarily at our headquarters, with periodic travel to satellite offices, independently or alongside IT staff
Responsibilities:
- Prepare and deploy new workstations with updated OS and software
- Support basic troubleshooting during and after transitions ? Unplug, transport, and reconnect IT equipment (monitors, desktops, cables, docking stations, etc.)
- Document completed moves and deployments
- Follow guidance from IT staff and Operations Manager
Requirements:
Qualifications:
- Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, or a related field
- Prior experience in a technical support or desktop deployment role (including school or volunteer-based projects) preferred
- Familiarity with Microsoft Windows operating systems and Microsoft Office products
- Must possess a valid driver’s license and maintain a clean driving record, as required by Pine Street Inn.
- Ability to lift and carry computer equipment (up to 40 lbs)
- Strong problem-solving and communication skills
- Reliable, punctual, and able to work both independently and as part of a team
Benefits:
- Gain hands-on experience with real-world IT infrastructure and upgrade projects
- Exposure to enterprise IT operations in a mission-driven nonprofit environment
- Opportunity to work with and learn from experienced IT professionals