Assistant General Manager

Job Description

Job Description

Job Title: Assistant General Manager

Reporting to: General Manager

About Sloomoo Inc.

Sloomoo Inc. is an interactive experience, based on slime and all things #satisfying. Founded in late 2019 by two best friends who found slime healing during difficult times, the mission of the company is to deliver joy. Playing with slime taps into four of the five senses: it's visually mesmerizing; it smells delicious (Sloomoo slimes are hand-made and scented); it offers soothing ASMR sounds; and it feels both relaxing and playful.

The environment is made for digging in with your hands and getting off of your screens, whether you're a kid or a kid-at-heart. A finalist of Fast Company's Innovation by Design Award, the design of Sloomoo is glossy, contemporary, and accessible.

There are five locations - New York, Atlanta, Chicago, Houston, and Los Angeles - with more on the way. Mission driven, the brand supports mental fitness through a partnership with the Goldie Hawn Foundation's MindUP and is committed to neurodiverse inclusivity (the aim is for 10% of the workforce to be neurodiverse, including people who bring job coaches to work).

Position Summary

The Assistant General Manager will assist in supporting all operations of their location. This unique concept blends a high-energy retail environment with DIY slime-making stations, immersive sensory play, and unforgettable birthday party experiences. The Assistant General Manager will be responsible for delivering exceptional guest experiences, driving sales, managing staff, and ensuring smooth and profitable daily operations.

You will be key to upholding Sloomoo’s values: Innovation | Joy |Inclusivity |Resilience | Accountability

Responsibilities:

• Assist in identifying and engaging with relevant influencers across various platforms to support brand partnerships and collaborations.

• Support the execution of marketing strategies to enhance brand visibility, reach, and engagement among target audiences.

• Stay informed on industry trends, best practices, and emerging platforms to continuously innovate influencer marketing strategies.

• Assist in managing full P&L responsibilities.

• Support floor managers and staff in their daily operations.

• Help manage procurement and inventory to ensure operational efficiency.

• Assist in maintaining high standards of guest service.

• Contribute to the development and implementation of Standard Operating Procedures (SOPs).

• Ensure staff adherence to all Standard Operating Procedures.

• Support staffing needs, including collaboration with staffing agencies when necessary.

• Assist in maintaining brand integrity across all aspects of the guest experience.

• Support the operations of the retail store, assisting with planograms, promotions, signage, and product placement.

• Contribute to the roll-out of new slime products, optimizing productivity and inventory control processes.

• Assist in providing leadership and guidance to the Sloomoo Inc. team, ensuring resources are allocated effectively for both ongoing and new developments.

• Support operational departments in regularly reviewing and improving workplace safety procedures to minimize accidents.

• Assist in leading quarterly Health & Safety Committee meetings, engaging representatives from all departments.

• Help maximize guest admissions revenue and collaborate with senior management on forecasting and budgeting.

• Assist in monitoring and managing labor costs to meet and exceed financial targets.

• Support the delivery of a world-class guest experience, as evidenced by positive survey results.

• Contribute to an engaging and rewarding workplace environment with a competitive retention rate and internal promotions.

• Assist in driving the evolution of the Sloomoo brand by implementing strategic initiatives.

• Help achieve and exceed projected guest attendance and revenue targets.

• Contribute to the development and implementation of improvements that enhance guest satisfaction, employee experience, and revenue growth.

• Utilize data-driven insights to inform decisions regarding sales and production strategies.

• Assist in completing and documenting accident/incident reports, ensuring follow-through and resolution within 24 hours of the incident.

• Perform other duties as assigned.

Qualifications:

• Preferred bachelor’s degree in hospitality, business administration, or related field.

• Retail experience is a must.

• Experience of operational management within a guest-facing operation.

• Budgetary and line management experience (essential).

• Ability to prioritize the needs of the different departments.

• Excellent time management and organizational skills.

• Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.

• Ability to build and maintain strong relationships with key consultants and contractors.

• Ability to engage with colleagues in a diplomatic manner.

• Energetic, perceptive, confident problem solver with a good sense of humor.

Inclusivity Commitment:

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities, and promoting initiatives aimed at creating a culture that is meaningful, innovative, and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.