Certified Phlebotomist / Patient Service Technician - CPPST 26-00826

Job Description

Job DescriptionJob Title: Certified Phlebotomist / Patient Service Technician

Location: Sandwich, MA

Schedule:

• Monday–Friday: Between 5:45 AM – 5:30 PM

• Saturday: 6:45 AM – 12:15 PM

• Contract Duration: 13+ weeks (with possible extension)

Position Overview

We are seeking a Certified Phlebotomist / Patient Service Technician to provide high-quality patient care through the collection, processing, and handling of laboratory specimens. This role serves as front-line support for laboratory services and requires strong customer service skills, attention to detail, and the ability to work across multiple collection sites.

Responsibilities

• Collect laboratory specimens in accordance with established policies and procedures

• Deliver excellent customer service as a primary point of contact for patients and clients

• Communicate professionally and confidentially with patients, providers, and staff

• Perform venipuncture, finger sticks, and heel sticks on ambulatory and bedridden patients

• Obtain throat culture swabs and provide verbal instructions for home specimen collection (e.g., stool samples, 24-hour urine collections)

• Process specimens according to testing methodology, including centrifuging samples, separating serum or plasma, and maintaining proper temperature controls

• Accurately register patient demographic information in the Laboratory Information System (LIS)

• Ensure complete and accurate data entry for proper billing and compliance

• Enter laboratory orders accurately under the correct patient accounts

• Maintain compliance with HIPAA, Medicare medical necessity requirements, and phlebotomy regulations

• Rotate between multiple laboratory collection sites (minimum of three locations)

• Open and close assigned collection sites as scheduled

• Communicate with healthcare providers regarding specimen identity, patient information, diagnoses, and test results

• Identify and troubleshoot specimen issues, escalating concerns to leadership when necessary

• Perform occasional STAT draws at nursing homes, patient homes, or physician offices as assigned

• Participate in on-call rotation per contract requirements

• Maintain inventory and fill supply orders for clients and collection sites

• Keep phlebotomy areas clean, safe, and well-stocked, including daily maintenance of drawing rooms

• Collaborate with laboratory staff and support teams, performing additional duties as assigned

• Consistently demonstrate service excellence to patients, families, visitors, and coworkers

Essential Functions / Tasks

• Patient and customer service

• Specimen collection and processing

• Laboratory order entry and LIS documentation

• Rotation across multiple collection sites

• Home, nursing home, and off-site phlebotomy services

• Inventory management and supply stocking

• Specimen issue resolution

Education & Qualifications

• High school diploma or equivalent required

• Successful completion of a basic phlebotomy program (classroom and practical hours) or work experience where phlebotomy is a primary function

• Phlebotomy certification preferred

• Valid U.S. Driver’s License upon hire

• Acceptable driving record per Motor Vehicle Record (MVR) criteria

• Completion of required driver safety training upon hire and every two years thereafter

• Successful completion of a medical terminology assessment

• Ability to read, write, and communicate effectively in English

• Basic computer skills, including Microsoft Office and keyboarding, preferred

For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.

About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.