Front Desk Coordinator / Patient Care Specialist

Job Description

Job Description

Position: Front Desk Coordinator / Patient Care Specialist

Location: Burlington, MA

Are you ready for a rewarding career in healthcare where your compassion and organizational skills make a daily difference?

We are an established, thriving, medically-focused private optometry practice in Burlington, MA, dedicated to providing exceptional, friendly eye care. We are looking for an upbeat, reliable, and patient-focused individual to be the first impression and organizational hub of our office.

What We Offer You

• Career Stability: A secure position in the growing healthcare field.

• Work-Life Balance: Guaranteed Weekends OFF!

• Training Provided: No experience needed! We offer comprehensive paid training for the right person with a great attitude and a helpful heart.

• Beneftis and Great Perks:

  • Competitive Pay
  • Paid Time Off (PTO) and Paid Holidays
  • In-house Vision Benefits
  • Friendly, upbeat, and professional environment that feels like a family.
  • Consistent cross-training for optimal career growth.

What You Will Do (Key Responsibilities)

This role is about setting expectations and ensuring smooth patient visits from start to finish. You will be a multitasking professional focused on patient care and office flow.

• Patient Experience: Warmly welcome patients, answer questions pleasantly, and manage appointment scheduling for new and existing clients.

• Phone & Communication: Answer incoming calls using your friendliest tone, take messages, and complete patient outreach (including re-engagement).

• Medical & Insurance Coordination:

  • Accurately review, organize, and maintain patient medical charts for accuracy.

  • Chart insurance and patient information, handle billing, and clearly explain insurance benefits to patients.

• Operations Support: Assist with inventory management, ordering, shipping, and receiving.

Who You Are (Skills & Attributes)

If you are a positive, helpful person with a strong work ethic, this is the perfect team for you.

• Exceptional Communication: Strong written and oral skills are a MUST, maintaining a professional and caring demeanor at all times.

• Conflict Resolution: Demonstrate the ability to resolve problems and conflict immediately; strong listening skills are essential.

• Team Player: You are always willing to jump in and help; "That's not my job" is not in your vocabulary. You thrive in a family-like, supportive team environment.

• Detail-Oriented & Organized: You are attentive, detail-oriented, and your work consistently reflects high standards of organization and accuracy.

• Technology Comfort: Comfortable with technology and open to quickly learning new applications and software to make your job effortless.

• Reliable & Kind: You are patient, kind to everyone you meet, quick on your feet, and dedicated to your role.

Ready to join a team that values and appreciates you? Apply now!