Job Description
Job DescriptionAt Mobius Mobility, we’re not just building technology—we’re redefining freedom. Our mission is to empower individuals with mobility challenges to live life on their own terms. We do this through the ibot® Personal Mobility Device, a marvel of engineering that climbs stairs, navigates rough terrain, and elevates users to eye-level—all with grace and independence.
The Manufacturing Technician supports company activities related to manufacturing, product testing, and delivery to users. This includes assisting Assistive Technology Professionals in configuring user seating on a case-by-case basis, receiving and managing documentation, and tracking user contacts using the provided CRM tools. The role also involves providing technical support to clinicians and users, while identifying recurring issues and offering recommendations for resolution. Additionally, the Manufacturing Technician prepares manufacturing and distribution-related documentation and readies materials for shipping.
Responsibilities:
- Build user and demo devices to meet specifications
- Identify reoccurring issues and recommend constructive resolution
- Thrive in a fast paced, professional, customer-oriented company.
- Perform final system integration and testing
- Assist Supplier ATPs with specific assembly/modification requests
- Maintain calibration and other QA documentation needs
- Attend and support trade shows and industry events as needed
Requirements/Qualifications:
- 3 to 5 years’ experience in a technical service role or mechanical technician role, involving customer facing activities.
- AS Degree or equivalent with engineering discipline preferred.
- Medical device experience preferred, working with the disability community a plus
- Experience using hand and/or power tools
- Experience servicing electromechanical equipment or devices
- Attention to detail, safety and quality oriented, with ability to follow Good Documentation Practices
- Ability to maintain confidentiality when provided with sensitive information
- Ability to diagnose problems and see the solutions through to completion
- Ability to think quickly to handle unique situations
- Salesforce CRM experience preferred
- Good computer skills including proficiency using Microsoft Office
- Must demonstrate strong communication and teamwork skills
- Excellent written and verbal communication skills – Internally and Externally
- Experience with handling customer complaints
- Outstanding customer service skills and ability to maintain a high level of quality
- Ability to prioritize work and multi-task effectively
- Ability to work as part of a team and provide support to departmental and company goals
- Be able and willing to work additional hours when required, including weekends
Physical Requirements:
- Ability to complete all tasks that require the use of a computer and office equipment
- Ability to move throughout the building and grounds and communicate with employees, customers and others
- Ability to meet the requirements/contraindications of the ibot® PMD
- Must be able to bend, twist, and reach frequently, must be able to lift 75lbs frequently
- Ability to travel as needed domestically (~20%)
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