Front Desk Lead / Patient Care Coordinator

Job Description

Job DescriptionBenefits:

• 401(k)
• Employee discounts
• Health insurance

Fast-paced, patient-focused dental practice seeking a strong, organized, and professional Front Desk Lead to join our team in Burlington.

This role is ideal for someone who thrives in structure, enjoys responsibility, and takes pride in keeping the front of the office running smoothly and calmly.

What Youll Do
Lead daily front desk operations and patient flow
Manage scheduling, confirmations, and same-day adjustments
Serve as the primary point of contact for patients, both in person and over the phone
Coordinate closely with clinical and management teams
Handle insurance verification, patient communication, and financial conversations when needed
Set the tone for professionalism, organization, and patient experience at the front desk

What Were Looking For
Prior dental front desk experience (required)
Strong communication skills calm, respectful, and confident
Ability to handle a fast-paced environment without becoming overwhelmed
Natural leadership presence (you dont need a title to take ownership)
Detail-oriented, reliable, and accountable
Comfortable setting boundaries and maintaining structure

What This Is Not
Not a passive check-in/check-out role
Not a position for someone who avoids responsibility
Not an environment for negativity or drama

What We Offer
Supportive leadership and clear expectations
A well-established, growing practice
Opportunities for growth and long-term development
Competitive pay based on experience

If you are someone who enjoys being the anchor of the front office, takes pride in organization, and wants to be part of a team that values professionalism and growth, wed love to hear from you.