Senior Engineering Technician

Rochester Electronics L

Newburyport, MA, USA

Published: 6/14/2022

Engineering

Full Time

Job Description

Rochester Electronics is immediately hiring for a Senior Engineering Technician!

For the last 40 years, Rochester Electronics, in partnership with over 70 leading semiconductor manufacturers, has provided our valued customers with a continuous source of critical semiconductors. As an original manufacturer stocking distributor, Rochester has over 15 billion devices in stock encompassing more than 200,000-part numbers, providing the world’s most extensive range of end-of-life (EOL) and broadest range of active semiconductors. As a licensed semiconductor manufacturer, Rochester has manufactured over 20,000 device types. With over 12 billion die in stock, Rochester can manufacture over 70,000 device types.

General Summary

The Quality Engineering Technician is a critical role within REI’s Quality organization. This role will have frequent direct contact with customers and are the first point of contact when product quality issues arise after shipment. This role will use a wide range of technical and logistic skills to get answers to potential Quality Issues.

Responsibilities

Helps coordinate root cause identification, corrective actions and preventive actions of product quality issues resulting from manufacturing processes (Assembly/Test Sites) or prepares failure analysis (8D) reports.
Represents quality regarding customer returns and making the necessary transaction in the ERP system.
Part of the CQE organization that acts as quality representative to external customers, responsible for continually improving the customer's valuation of the Quality experienced from us with any, product, or service beginning with new product development through product end-of-life.
Provides technical liaison with customers, failure analysis labs, factories and suppliers as well as frequent technical support of sales and marketing.
Supports customer inquiries through email and other organizational applications.
Frequently interacts with customers, functional managers, and engineers in all disciplines. These interactions often are about potential, real or perceived customer quality or reliability concerns arising from technical, administrative or logistical events.
Addresses package related quality and reliability issues at customers’ or REI assembly sites.
Serves as the QA Contact for distribution personnel on current processes and provides practical directions to continually improve the distribution operations
Performs customer specification reviews and consolidates inputs from various other functions.
Participates in customer and supplier interface opportunities
Participates as a member of Continuous Improvement Teams
Performs other duties as assigned.

Qualifications

Requires an a degree in Electrical Engineering or 2-4 years of related experience in the areas of semiconductor manufacturing, product engineering, production control, packaging, and/or quality engineering.
Must be well-organized, self-directed, self-starter, highly motivated, proactive problem solver with the ability to get results without owning resources and possessing direct authority.
Experience in semiconductor manufacturing and qualification processes as well as reliability procedures, semiconductor assembly/packaging and testing.
Ability to work independently and within a team in a fast-paced, changing environment
Familiarity with JEDEC and AEC-Q100/Q101 as well as ISO 9001 standards.
Familiar and experienced with problem solving methodologies such as 8D and 5WHYs.
Strong English communication skills – written and verbal – are needed as well as an ability to work comfortably across organizational boundaries to drive change and influence actions without direct authority.

Rochester Electronics is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or other characteristics protected by applicable law. Rochester Electronics is committed to a culturally diverse workforce.