Guest Services Ambassador - 34570

Job Description

Job Description

Overview

Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, “we promote respect and embraces diversity.”

Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.

Responsibilities

• Maintain a professional demeanor always while aiding guests, employees, and visitors
• Respect the privacy and information of each guest
• Provide a proactive approach to customer service
• Demonstrate the ability to diplomatically address and control challenging situations
• Monitor the environment, with the ability to detect suspicious and unsafe activity
• Familiar understanding of all incoming and outgoing arrivals and departures
• Greet guests, visitors, and staff professionally, always
• Answer questions and assist all in a customer-focused, supportive manner
• Answer all phones in a professional manner
• Permit authorized persons to enter the property and monitor entrances and exits
• Know the facility/policies/procedures, and enforce them within the limits of the position
• Perform required patrols of designated areas on foot
• Observe departing personnel to protect against theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
• Follow established emergency action planning and procedures
• Monitor alarms and systems, as required
• Prepare reports on accidents, incidents, and suspicious activities, as directed
• Maintain knowledge regarding external events & activities that may impact guests and/or employees. Be aware of all internal events, group activities, and VIP arrivals
• Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication through shift changes
• Maintain regular attendance and highest standards of personal appearance & grooming in compliance with Harvard Protection
• Managing incoming resident deliveries, including mail, packages, and luggage handling
• Maintain strict key control procedures to ensure secure resident and property access

Qualifications

• 2-3 years of Concierge experience preferred.
• Minimum High School Diploma, GED, or the equivalent
• Strong interpersonal communication skills
• Friendly and professional demeanor with a strong work ethic and integrity
• Must enjoy interacting with a diverse group of people
• Excellent oral and written communication skills
• Computer skills and be able to demonstrate the ability to operate and manage security and communication devices effectively.
• Write routine correspondence, to include log entries and incident reporting
• Previous experience in a customer service-oriented industry or support environment required
• Previous contract security, law enforcement, and military experience preferred