Patient Advocacy Manager - Wakefield, Massachusetts

Job Description

Job Description

Patient Advocacy Manager

Wakefield, Massachusetts

ChasmTeam is partnering with a growing national company, to build a team that provides real benefits to patients! We are seeking hard working, self starters who enjoy a challenge as we work together to help patients.

Position Overview:

We are seeking an experienced and compassionate Patient Advocacy Manager to lead efforts that ensure patients, and their families are informed, supported, and empowered throughout their healthcare journey. This role will manage a team of Patient Helpers and serve as a strategic liaison between patients, hospitals, and internal stakeholders. The ideal candidate will bring a blend of healthcare expertise, leadership, advocacy, and program management experience, with a commitment to improving access to care and financial resources for medically complex patients.

Key Responsibilities:

Patient Advocacy & Program Oversight

• Oversee the implementation and management of the Health Insurance Premium Payment Program (HIPP) across multiple hospital sites.
• Serve as the lead advocate for patients navigating employer-sponsored health insurance and Medicaid coordination.
• Ensure patients and their families receive clear, empathetic education regarding their healthcare options, benefits, and financial support.
• Lead the development of outreach and engagement strategies to support vulnerable or marginalized patient populations.

Team Leadership & Training

• Manage and mentor a team of Patient Helpers and Enrollment Coordinators to ensure high-quality, consistent service delivery.
• Provide training and ongoing support to team members on best practices in patient advocacy, HIPP guidelines, and hospital protocols.
• Conduct performance evaluations, set goals, and foster a culture of accountability, compassion, and excellence.

Stakeholder Collaboration

• Build and maintain strong relationships with hospital leadership, social workers, nurses, and other clinical and administrative staff.
• Serve as the primary point of contact for hospital partners, ensuring alignment on goals, procedures, and service delivery.
• Coordinate with internal departments (e.g., Legal, Operations, IT) to resolve patient-related issues and streamline workflows.

Program Performance & Compliance

• Monitor team activity and program outcomes to ensure adherence to performance standards and HIPP eligibility requirements.
• Track and analyze metrics related to enrollment, retention, and patient satisfaction to identify trends and opportunities for improvement.
• Ensure full compliance with patient confidentiality policies, HIPAA regulations, and internal data security protocols.

Technology & Reporting

• Utilize proprietary software and hospital-based systems (e.g., EPIC) to manage case documentation, enrollment status, and communications.
• Oversee accurate and timely data entry and submission of all required forms, applications, and reports.
• Collaborate with the IT and Analytics teams to ensure data integrity and create operational dashboards as needed.

Qualifications:

• Education: Bachelor’s degree required; Master’s degree in Healthcare Administration, Public Health, Social Work, or related field strongly preferred.
• Experience: Minimum 7 years of experience in patient advocacy, case management, or healthcare navigation; prior leadership or supervisory experience required.
• Healthcare Knowledge: Strong understanding of Medicaid, employer-sponsored insurance, and hospital operations.
• Language: Bilingual (English/Spanish) strongly preferred.

Skills & Competencies:

• Exceptional interpersonal and communication skills; able to lead with empathy and build trust with diverse stakeholders.
• Proven ability to manage teams, mentor staff, and drive performance in a fast-paced environment.
• Strong problem-solving skills and a proactive, solution-oriented approach to overcoming barriers to patient care.
• High attention to detail, with a commitment to accuracy, privacy, and compliance.
• Comfortable using healthcare systems and technology platforms (e.g., EPIC, CRM tools, Mac OS, mobile applications).

Benefits:

• Competitive salary commensurate with experience
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for growth and advancement within a mission-driven organization

Join us and make a meaningful impact in the lives of patients across the country.