Patient Collection Representative

Job Description

Job Description

POSITION SUMMARY

As a Patient Collections Representative at MASS LUNG & ALLERGY (MLA) this position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all staff in support of patient services, exhibiting flexibility and a "can-do" attitude. Patient services are the key priority in this position requiring the Patient Collections Representative to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.

60% DUTIES AND RESPONSIBILITIES:

• Contact Patients to discuss balances- payment options
• Take payments over the phone
• Collaborate with Patient Care Coordinators at each office for patients with appointments and outstanding balances.
• Payment Plan and Financial Hardship Applications
• Work with patients and insurance companies to resolve claims processing issues
• AR Reports- individual physician and group
• Assist with Collection requests.
• Collaborates with Accounts Receivable Clerk as necessary.
• Provide patients with support and guidance as needed.
• Attends staff and administrative meetings, as required.
• Performs all duties and service in full compliance with MLA's Service Excellence Standards.
• Performs all duties in support of successful EHR/EPM implementation.
• Maintains work station, according to protocols (free of meals and open beverages).
• Acts in capacity as an interpreter, only if certified to do so as needed.
• Performs additional duties, as assigned by the Manager and in support of quality assurance and improvement.

30% QUALIFICATIONS:

• Excellent written and verbal communication and problem-solving skills
• Intermediate computer skills- including but not limited to electronic medical records (EMR) software, Microsoft word and excel applications.
• Familiarity with medical terminology, CPT and ICD-10 coding
• Excellent customer service skills.
• demonstrates professionalism at all times.
• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
• demonstrates flexibility in regards to job duties and assignments.

10% EDUCATION AND EXPERIENCE:

• High school Graduate (or GED) required.
• Certified Medical Insurance Claim Specialist
• Proficiency with electronic medical records (EMR)
• Ability to work independently and collaboratively within a team environment